Notes

RS #: 844 635 0768 - press 1
BookingVault at 1-833-600-5830

Order ID: B_6139572
Customer Name: Kenneth Martin
Arrival Date:13 Jun 2022

CALL REASON: SENDING INVOICE

SUMMARY:
-gst ci and said that she need the invoice of this resy
-ask the confirm email and send the invoice to the gst
-gst received
-EOC

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Order ID: B_6360660
Customer Name: Gary Underwood
Arrival Date:29 Jul 2022

CALL REASON: change date

SUMMARY:
-gsty ci and said that he wnat toc haneg the date of this resy
-inform the gst that we cannot change thge date of thsi resy and inform him this resy is still full refundable
-gst asking if the hotel is available on that day
-inform him i cannot give him that info and suggest to call the resy daprt
-=gst said he will call the hotle directla dn end the call
-EOC

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Order ID: B_6288563
Customer Name:Aniruddha Redij
Arrival Date: 01 Jul 2022

CALL REASON: DOUBLE CHARGE

SUMMARY:
-gst cia nd said that the hotel charge him again for this resy
-inform the gst that we paid him for this resy already and hotel should not charge you again
-suggest the sgt to clarify this out to the hotel first then call us back for help
-gst understand
-EOC

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Order ID: B_6360882
Customer Name:NIKIESHA HOWARD
Arrival Date: 15 Jul 2022

CALL REASON: CHANGE NAME ON RESY

SUMMARY:
-gst ci and said that her name is spelled incorrectly and she wanted to correct it with the right spelling
-CORRECT NAME SPELLING: nekeshia howard
-MOC: email: [email protected]
-inform the sgt about the $30 fee and gst do not wnat to pay for it and waived it
-AMENDMENT EXCEPTION
-eoc


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Order ID: B_6360981
Customer Name:Taneshia Quinn
Arrival Date:19 Jul 2022

CALL REASON: refundable cancellation

SUMMARY:
-gst said that the resy is for AUGUST 19- 21 and not for JULY and wanted to cancel the resy instead
-inform the gst that the resy is still fully refundable until JUL 10, process the cancellation
-HARD CANCEL
[email protected]
-eoc

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Order ID: B_6361871
Customer Name:Jacob Helle
Arrival Date:06 Jul 2022

CALL REASON: CANNOT LOCATE BOOKING

SUMMARY:
-gst ci and said that he cannot check in since the hotel cannot see his resy to the system
-inform the gst that will escalate thsi to UCT
-=gst understand
-CALL:+17607122033
-EOC




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Order ID: B_6360333
Customer Name: Kibret Ramsey
Arrival Date:06 Jul 2022

CALL REASON:BOOKING STATUS

SUMMARY:
-gst ci and said that she want to delete her cc info to here account in snaptravel
-inform the gst that we do not have any control over to that one
-gst said that she did not give authorize to snaptravel to save it
-suggest to email us so escalation team can help her
-EOC




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Order ID: B_6361417
Customer Name:Denise McCabe
Arrival Date:06 Jul 2022

CALL REASON: cancellation with penalty

SUMMARY:
-gst ci and said that she do not need the resy anymore since they have water at home already and gst that she wnat toc ancel ther resy
-inform the gst the policy ofthe resy and we cannot process the refund for her
-gst understadn
-EOC
AGREE FOR CANCELLATION WITH PENALTY




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Order ID: B_5759809
Customer Name:Rohit Adlakha
Arrival Date:28 Apr 2022

CALL REASON: FORCE MAJUER/COVID19

SUMMARY:
-gst ci and said that it for long already but he did not yet received the refund and said that he already send the docu needed already and hotel already approved for the refund for this resy
-inform the gst about the resolution before and inform him will escalate thsi one again
-gst is frustrated already since he already reach out before on same issue and one agent told him that they already process the refund
-CALL:+14372422908
docu:https://snaptravel.freshdesk.com/a/tickets/1476726
-EOC


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Order ID: B_6362653
Customer Name:Derek Hengemihle
Arrival Date:06 Jul 2022

CALL REASON: CANNOT LOCATE BOOKING

SUMMARY:
-gst ci and said that the hotel cannot pull out the resy of him
-inform the gst will escalate this to UCT
-gst understand
-CALL:+16103041654
-EOC




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