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Greetings from booking.com.
We hope this email finds you well. First and foremost, thank you for choosing Booking.com. We really value your loyalty, and it is our top priority to ensure that you are provided with timely updates about your reservation.
We would like to inform you that we tried to contact Sonder Gravier Place multiple times today but could not reach them.
We sincerely apologize for the delay and any inconvenience caused. This is definitely not the situation we want you to be in, because we want our guests to experience the best possible service. However, kindly be assured that we are constantly trying to contact the accommodation to confirm the free of charge cancellation for you.
Once we receive any response from the accommodation we will inform you accordingly and cancel your reservation as per your request.
If we can help you with any other questions, we are always here.
--
RIYANSHA K.
Booking.com Customer Service Team
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