Notes

Verifications :
In order to confirm. May I know your first and last name ?

In order to pull to your account please help me with your 16 digit account number.

Please help me with your complete service address along with zip code.

Just to confirm if I am working on the right account, Is this " ** Customer Address in Einstein** your service address ?

In order to fetch your account please help me with your registered contact number or email address with Xfinity.

Can you provide the C-MAC address that’s located at the back or bottom of your modem, I want to make sure I'm working with the right device.

In order to verify your account. please help me with your last 4 digit of store payment method ?

In order to verify your account. please help me with your last 4 digit of SSN number ?

Hold:
Please allow me 1-3 minute. I am checking on your account details.

Thankyou for the staying connected.

Appreciation :
Hi, how are you?

Great, I am well. Thank you for asking.

Thank you for confirmation.

Thank you for sharing the details.

I really appreciate with your efforts. you have done the troubleshooting steps before initiating the chat.

Please do not worry I will get everything fix. I will take this issue as my own and try my level best to make everything perfect.

We appreciate your business and value as a customer.

It was not possible without your assistance. Please, do not be thankful to me its me who need to thank for your kindness and understanding.

Honestly speaking customers who have patience and cooperative are very less like you. It is nice chatting with you and would love to assist you in future as well.

Finally for all this huge inconvenience, now its look like you are happy. I hope I able to make you smile because I do not want to disappoint you and serve with my best to make your day awesome.

I will do my best to get this done for you. Be assured I will make your experience best with my customer services.

I can understand that you have been through a lot and I just want one thing form my customers their gratification which makes me happy as well.

Thank you so much, it really means a lot to me and motivates me to work with more dedication :)

You have been very kind and cooperative on the chat. Customer like you makes us strong.

That's Awesome! you did it. I really appreciate your efforts and patience. Your satisfaction is my priority.

sale:
Have you heard about the Xfi complete ?

I would like to inform you that Unlimited data Usage actual cost is around $30 per month and $14 for modem rent.

I have a wonderful offer for you in which you are able to get Unlimited Data Usage and xFi advantage services including modem rent in just $25.00 per month. With this feature your all devices in home will perform fast and better with advance wireless security. Enjoy Unlimited data every month.

With XFi advantage service our advance technical team will check if you are getting any issue of Wifi range or coverage in your home or not. And if you are getting any issue with the wifi range and speed, so after 90 days if there is need to increase wifi range or coverage in your home for your devices Xfinity will provide you Free xFi pod.

Have you heard about the Xfinity Flex streaming box ?

I would like to inform you that you being a valuable customer of Xfinity eligible to get Xfinity 4K streaming box for free : )

With Xfinity Flex you will be Getting 15,000+ hours of hit movies, current shows, timeless films, and timely updates with free subscription of Peacock Premium for lifetime.

Everything is included for free of cost for a period of lifetime : )

For SPEED UPGRADE:-

While working on your account I have found a great news for you in which you are currently eligible to get best internet speed in very discounted rate.
Currently you have up-to 400 MBPS internet speed, however with the promotional offer you are getting 800 MBPS in just $10 more per month.
With this feature your all devices in home will perform fast and better and your all devices in home will perform fast and better.
This is the best time to grab this opportunity and I really do not want the customer like you to miss out this opportunity as you are valuable and kind person.

FOR CABLE UPGRADE TO 185+ Channels:
While working on your account I have found a great news for you in which you are currently eligible to get more 185+ HD Channels package in very discounted rate of just $20 more per month.
Currently you have only up-to 125 channels. With the 185+ HD channels your all movies and Sports channels increase and with more channels.
This is the best time to grab this opportunity and I really do not want the customer like you to miss out this opportunity as you are valuable and kind person.

Return Equipment Policy:-
We no longer offer return label kit, however you can return equipment via UPS store without return label or return at Local office. There are no charge if you will be returning equipment to any of UPS Store location. You can also schedule equipment pick up from their home by calling UPS at 1-800-823-7459 . However, there is a fee charged by UPS for home pickup and Comcast does not cover the fee. No need to pack the equipment, UPS Store will pack the equipment , ship it to Comcast and provide a receipt to you for same.
If you will return your equipment at UPS store, you needs to show a valid ID proof and a copy of the Comcast bill at the UPS store. You can ask for equipment return receipt at the store for future reference.You can track your equipment return on http://www.ups.com/ with the tracking number provided on their receipt. You will also receive a confirmation email from Xfinity for equipment return.



----------------------------HARD reset the modem------------------------

We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 55 seconds. You should see the lights on the device turn off and start

Please note down, your WIFI default pas sword (SSID) & WIFI pas sword (WIFI Key) is written on the back side of modem on a white color sticker near the barcode which is required for a new login after hard reset.

Closing :

Perfect! I will have it noted on your account. I appreciate your cooperation in troubleshooting with me. I just want to make sure everything is covered while you still have me, is there anything else I can help you with today.

Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day.

I would love to hear about your chat experience with me today. If you’d like to share your thoughts, you can click the “End Chat” option. I would appreciate any feedback on the service and experience I have provided.

Thank you for contacting Xfinity. I wish health and safety for you and your family. Please take good care of yourself which is most important.