Notes
Notes - notes.io |
1 with whom do I have the pleasure of speaking? 2 I am happy to assist you with 3 it's great to chat with you today
4 I am so glad you contacted us about.... 5 I am excited you are now part of the xfinity family 6 I can definitely help you with
Throughout:
1 I'd be more than happy to review.. 2 it's not a problem for me to... 3. I can assure you/ I absolutely assure you..
4 what's so interesting about... 5 I definitely appreciate your patience/time/effort 6 I certainly understand/I totally understand
Closing
1 it's been a pleasure helping you today with... 2 I am glad I was able to assist you with... 3 it's been wonderful working with you on...
4 I am thankful I could assist you with 5 Have a great day/evening/weekend
I hope you have a spectacular rest of your day
Thank you being one of our awesome customers
Internet
I am sorry your internet is not working. I know that can be frustrating. I will be glad to help you resolve this issue.
I completely understand your situation as I am also a customer at some point, I am working from home and my daughters are doing online schooling, we also totally depend upon Internet to work.
I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.
I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you
Tech Appoint
I would like to inform you that the modem didn't registered online in allotted time, system is indicating that everything is working fine at our end, there is something wrong at your end, it seems there is something wrong with the outlet or Comcast line, therefore the tech appointment is needed to investigate the issue further to get it sorted, may I go ahead and check the available slot for you?
System is indicating that the modem didn't registered online in allotted time as it is not connected in an active coaxial outlet or incorrectly installed. Therefore, the tech would be needed to install the modem. The tech will visit your place, install the active coaxial outlet and run the line from outside, may I go ahead and schedule the tech for you?
I have already confirmed the soonest slot, however I will put you on waiting list to for the sooner appointment, the tech will contact you prior to the visit to confirm your availability at home.
New Shipment
I have processed the order, this is your order reference number , you will receive the shipment within 3-5 business days, once you receive the shipment please plugin the equipment and activate it via Xfi app or visiting at xfinity.com/activate so that you do not need to reach us again to activate it.
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