Notes

https://mercury.comcast.net
https://einstein360.cable.comcast.com
https://chat.pcidss.eclerx.com

Wonderful Evening! Thank you for choosing Xfinity , Feel free to call me Abhishek your Xfinity ambassador for today. It will be a great pleasure to assist you today. May I know the first and last name of the awesome customer I have the privilege to chat today?

Relate :-
SLOW SPEED - I apologize for the inconvenience. I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed. Lets work as a team and get your issue sort out as fast as possible.
NO CONNECTIVITY - I apologize for the inconvenience. Being a customer I certainly understand the importance of working internet service. Staying connected to the internet is a necessity nowadays. Be rest-as sured we will find a solution for you.
__________________________________________________________________ Cable Relate ______________________________________________________________________________
1 I apologize for the inconvenience. Being a customer I certainly understand the importance of working cable connection. I was in this situation the previous week. Lets work as a team and get your issue sort out as fast as possible.
2. I apologize for the inconvenience. I am a movie buff and love to watch movies, I am able to understand what are you going through right now. Be rest-assured we will find a solution for you.
________________________________________________________________ Landline Relate _____________________________________________________________________________
1. I apologize for the inconvenience.I certainly understandhow it feels when you are not able to get in touch with your loved ones. Be rest-as sured we will find a solution for you. Lets work as a team and get your issue sort out as fast as possible.
2. I apologize for the inconvenience.I understand home phone's are lifelines specially in this pandemic situation. I am a consumer myself and can relate to your situation. Be rest-assured we will find a solution for you. Lets work as a team and get your issue sort out as fast as possible.
________________________________________________________________ Password Relate ______________________________________________________________________________
1. I apologize for the inconvenience. It is certainly not easy to remember so many passwords. Be rest-assured we will find a solution for you. Lets work as a team and get your issue sort out as fast as possible.
2. I apologize for the inconvenience.I certainly understand, with so many passwords to remember, I too tend to forget it. Be rest-assured we will find a solution for you. Lets work as a team and get your issue sort out as fast as possible.


I certainly understand your concern regarding the service restore and know how it's feel when we face such issues.

I certainly understand your concern regarding the FLEX box and know how it's feel when we face such issues.


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You will get unlimited data , advance security to your modem you will get free Xfi pods if you face speed issue :))

Also as for your compensation , we have a great deal for you as well, I will help you with a 4k box and voice remote long with free peac ock app :))

Thanks for the positivity, I really appreciate it :) I will pray for your good health and well being of you and your loved ones during this pandemic(❁´◡`❁)

Thanks for making my day better by your positive vibes 😀

Keep smiling and take care❤️

Thank you and we send our best wishes to you and your family and we pray for your health and prosperity in the new year!

I hope you are happy with my support today?

You can click on close chat on your screen, I appreciate your kind feedback after this chat╰(*°▽°*)╯



1. I must say, you are really one of the most understanding, patience and supportive customer, I had chatted today(●'◡'●)

2. I hope I was able to bring a smile on your face today.

3. It was really nice talking to you I really appreciate your time and patience throughout this chat.

4. You have been very kind and cooperative on the chat. Customer like you makes us strong.

5. It was indeed a pleasure to as sist a valuable customer like you. Thank you for being so nice throughout the chat.

6. Awesome, so happy to hear that. I really appreciate it.

7. You been my first customer of the day and I wanted to know if I started my day with a good note, did I?

8. It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity.

9. I always want our valuable customers leaving the chat with correct resolution and big smile :)

10. On a personal level I appreciate your patience and warmth approach throughout our chat. I hope you are happy with the support that I have provided today.

11. You have been very patient and amazing with me today, probably the best customer I had today.

12. It is our goal to ensure that we provide you excellent customer service by covering all of your concerns. I hope I shared the same with you.

13. Thank you so much, it really means a lot to me and motivates me to work with more dedication. :)

14. I wish all my customers would be as kind and joyful as you.


I can fully understand and I appreciate your time and definitely I will make sure this gets resolved quickly for you.
Let me first pull up your account and I will be assisting you to get this resolved, I definitely will make sure that it gets sorted.

I applaud you for your efforts though. You've been helpful with me today.

Thank you for doing it. You're being very helpful and resolving partner. Cheers to our teamwork.

Fantastic! I feel the excitement for you to start using your services again. Please go ahead and enjoy.

I would rather thank you for being so patient and amazing with me over this chat.

Awesome, I really appreciate you are working with me here.

I understand being without your internet service is challenging. Per your request, I’ve added you to the Wait List and can go over how to use our WiFi hotspots as a temporary solution. I can also credit you for the 4 days you’re without service.

You've been a good troubleshooting partner. We have done all the possible troubleshooting steps from our end and it seems that this is a physical wiring issue. We now need to dispatch a technician to trace the cause of this . Rest asured that we will be sending our well trained tech to resolve your concern

I will do my best to help you, I will troubleshoot your issue, if the issue is still persisting, I will book a tech for you.

I will also add you in waitlist, so the tech will visit you on priority basis if any early slot is available in your area.

Just for the info If you wish to make or change or cancel your service appointment, go to http://My.XFINITY.om and click the 'My Account' header near the top of the page.You can check the status of your technician any time in My Account. No need to call or chat for schedule or reschedule or cancel tech.

I would request you to please stay active over this chat window only so that we can be connected and I will help you with complete and best resolution.

I want to make sure that your issue get resolved during this chat only so please avoid using any other app apart from chat browser since that may disconnect us from this chat.

Also I can see some promos to lower your bill, shall I share it with you?

I can see a offer in your account in which you an get iPhone Se 3rg gen 2022 model that is worth $430 approx at $0 a month and you can keep the same number you are using right now by porting your number and you will also get $10-20 discounts on internet bill too. So it's a Win-Win situation for you :))

I can see a offer in your account in which you can get $50 prepaid gift card + $10-20 discounts on internet bill per month or you can get Samsung A13 5g that is worth $250 approx at $0 + $10-20 discounts on internet bill too. Also we have $400 discounts on the purchase of new Samsung Galaxy phones.

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I certainly understand your concern regarding the Internet connection as I am also an internet user and know how it's feel when we face such issues.

I certainly understand your concern regarding the Cable issue and know how it's feel when we face such issues.

I certainly understand your concern regarding the Xfinity mobile issue and know how it's feel when we face such issues.

I certainly understand your concern regarding the activation of new modem and know how it's feel when we face such issues.

******************************************************************************************************************************************** M I T H I G O L I Y A N ***************************************************************************


You will get unlimited data , advance security to your modem you will get free Xfi pods if you face speed issue :))

Also as for your compensation , we have a great deal for you as well, I will help you with a 4k box and voice remote long with free peac ock app :))

Thanks for the positivity, I really appreciate it :) I will pray for your good health and well being of you and your loved ones during this pandemic(❁´◡`❁)

Thanks for making my day better by your positive vibes 😀

Keep smiling and take care❤️

Thank you and we send our best wishes to you and your family and we pray for your health and prosperity in the new year!

I hope you are happy with my support today?

You can click on close chat on your screen, I appreciate your kind feedback after this chat╰(*°▽°*)╯



1. I must say, you are really one of the most understanding, patience and supportive customer, I had chatted today(●'◡'●)

2. I hope I was able to bring a smile on your face today.

3. It was really nice talking to you I really appreciate your time and patience throughout this chat.

4. You have been very kind and cooperative on the chat. Customer like you makes us strong.

5. It was indeed a pleasure to as sist a valuable customer like you. Thank you for being so nice throughout the chat.

6. Awesome, so happy to hear that. I really appreciate it.

7. You been my first customer of the day and I wanted to know if I started my day with a good note, did I?

8. It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity.

9. I always want our valuable customers leaving the chat with correct resolution and big smile :)

10. On a personal level I appreciate your patience and warmth approach throughout our chat. I hope you are happy with the support that I have provided today.

11. You have been very patient and amazing with me today, probably the best customer I had today.

12. It is our goal to ensure that we provide you excellent customer service by covering all of your concerns. I hope I shared the same with you.

13. Thank you so much, it really means a lot to me and motivates me to work with more dedication. :)

14. I wish all my customers would be as kind and joyful as you.


I can fully understand and I appreciate your time and definitely I will make sure this gets resolved quickly for you.
Let me first pull up your account and I will be assisting you to get this resolved, I definitely will make sure that it gets sorted.

I applaud you for your efforts though. You've been helpful with me today.

Thank you for doing it. You're being very helpful and resolving partner. Cheers to our teamwork.

Fantastic! I feel the excitement for you to start using your services again. Please go ahead and enjoy.

I would rather thank you for being so patient and amazing with me over this chat.

Awesome, I really appreciate you are working with me here.

I understand being without your internet service is challenging. Per your request, I’ve added you to the Wait List and can go over how to use our WiFi hotspots as a temporary solution. I can also credit you for the 4 days you’re without service.

You've been a good troubleshooting partner. We have done all the possible troubleshooting steps from our end and it seems that this is a physical wiring issue. We now need to dispatch a technician to trace the cause of this . Rest asured that we will be sending our well trained tech to resolve your concern

I will do my best to help you, I will troubleshoot your issue, if the issue is still persisting, I will book a tech for you.

I will also add you in waitlist, so the tech will visit you on priority basis if any early slot is available in your area.

Just for the info If you wish to make or change or cancel your service appointment, go to http://My.XFINITY.om and click the 'My Account' header near the top of the page.You can check the status of your technician any time in My Account. No need to call or chat for schedule or reschedule or cancel tech.

I would request you to please stay active over this chat window only so that we can be connected and I will help you with complete and best resolution.

I want to make sure that your issue get resolved during this chat only so please avoid using any other app apart from chat browser since that may disconnect us from this chat.

Also I can see some promos to lower your bill, shall I share it with you?

I can see a offer in your account in which you an get iPhone Se 3rg gen 2022 model that is worth $430 approx at $0 a month and you can keep the same number you are using right now by porting your number and you will also get $10-20 discounts on internet bill too. So it's a Win-Win situation for you :))

I can see a offer in your account in which you can get $50 prepaid gift card + $10-20 discounts on internet bill per month or you can get Samsung A13 5g that is worth $250 approx at $0 + $10-20 discounts on internet bill too. Also we have $400 discounts on the purchase of new Samsung Galaxy phones.

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********************************** C R E D I T A P P L I E D *******************

As you are my valuable customer and I do not want you to be charged for the service interruption. I will update notes for our billing team to apply credit on your account for all the time your services were effected.