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1. Opening/Greeting
- Opening Spiel
5 sec should answer the phone but if not, it will be deduct.
Associate offered a positive statement of assistance ()
Kobie
-enroll liv into mymaurices
-check her points
-add or remove p;ointws
]-check on her rewqard certif
-ed
enroll liv
1st nmae
lst name
base: how many points have been earned through purchases
Bonus: b o from promotional; offers
goodwill: point provided by appeasements
total points: combo of all if the above
points to next certificate how many points are still needed
rewards summary
available: all rewards currently available to liv
redeemed:rewards redeemedby LIV
Expired: all rewards that have expired - system does not denote the difference between redeemed/not redeemed.
Lifetime cert: all rewardxds LIV has earned since the enrollment of the program
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