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This latest generation xFi Advanced Gateway allows customers to supercharge their homes with Supersonic Wi-Fi. It is super fast, capable of multi-Gig speeds and powering 100s of devices at once with 3x the bandwidth for more reliable connections.
Other features include MoCA 2.0, which enables a high-performance home network. It also supports ZigBee, BLE and IoTivity. The XB8 is designed to be an Xfinity subscriber’s hub.
Here are the features of this ultrafast modem:
2x2 OFDM and OFDMA DOCSIS 3.1 channels
32x8 SCQAM DOCSIS 3.0 channels
Full Capture Bandwidth Tuner
Multi-Processor Technology with ARM and ATOM based Application Processor
Single 2.5Gbps Ethernet port (WAN/LAN configurable)
Three (3) 1Gbps LAN Ethernet ports
Switchable upstream filters for 85MHz or 204MHz operation
Tri band (2.4GHz, 5GHz & 6GHz) 4x4 Wi-Fi 6E (802.11ax) for high performance WLAN
MoCA2.0 (with channel bonding) for in Home Video and Data distribution over coax
Multiple SSID support with DFS and Dynamic Channel Selection
IoT subsystem with support for ZigBee and BTLE
Small form factor based on multi-PCB design
Designed for enhanced application support
Dual functioning WPS Button
Press for WPS pairing
Press and hold for more than 30s for Factory reboot
External power supply (EPS-6)
I am now sending refresh signal to your cable box. This will update and boost signal connectivity of your cable box. ,crs
You may not be able to view your TV guide immediately. It could take up to 30 minutes to reload however you can access your channel line up on Xfinity.com . ,guide
I'll need your help restarting the device. Please remove the power cord from the wall and then make sure the fiber connection is secure. No need to remove the fiber connection, just confirm it's attached properly. After you are done with these steps and plugged the device back in, let me know...
Please try a different outlet. Once you have finished connecting to a different outlet, let me know so that we can continue.
I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to a team member from our Billing Department who can best assist you with this issue. ,TRB
I see that you have used close to or more than 1Tb recently. I would suggest that you call our Data usage team at 1-877-807-6581, they would help you with the options for unlimited data usage plans ,US2
https://www.xfinity.com/local/store-offers
We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start ,MH
You may not be able to view your TV guide immediately. It could take up to 30 minutes to reload however you can access your channel line up on Xfinity.com . ,guide
I am now sending refresh signal to your cable box. This will update and boost signal connectivity of your cable box. ,crs
I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to a team member from our Billing Department who can best assist you with this issue. ,TRB
I see that you have used close to or more than 1Tb recently. I would suggest that you call our Data usage team at 1-877-807-6581, they would help you with the options for unlimited data usage plans ,US2
We have performed all the troubleshooting steps that we can do on chat, in order to resolve your concern, we will have to schedule truck roll. Once the technician visits your home, issue would be resolved. ,Rs1
We have completed all available remote troubleshooting steps and it seems that now we'll need to schedule a technician visit for resolving the issue.
With Xfinity Internet, one of our customer's favorite features is XFI where you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home Wi-Fi network access during dinner time. ,XFI
With Xfinity Internet, you have the fastest and most reliable in-home Wi-Fi. When not at home, we keep you connected with access to over 17 million hot spots nation-wide, at no additional cost. ,int
While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password. ,wifi
To Set Up Your Locks PIN and Turn Parental Controls On and Off for X1 please visit : https://www.xfinity.com/support/articles/x1-parental-controls-turn-on-off
To reboot your X1 TV box go to : https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. ,BOOT
For any video related issues in future , please go to the given link and select TV then click on Troubleshoot and enter user name & password to proceed: https://www.xfinity.com/support/?CMP=ILC_support_stream_re . ,REV
In future, for any remote set up issues please click on the given link , select TV and then X1 remote set up and choose your remote type to proceed : https://www.xfinity.com/support/remotes/. ,RE
Awesome, now you can easily check the configuration settings, features and details for all email clients and can configure your Xfinity email easily. Refer https://www.XFINITY.com/support/internet/email-client-programs-with-XFINITY-email. ,sh14
You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device” ,MY3
You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to change your Xfinity Account password/ Wi-Fi Network name or password through your tablet /mobile device” ,MY2
You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to perform troubleshooting steps for any internet issues through your tablet /mobile device” ,MY1
Meanwhile, I wanted to let you that you can download Xfinity My account App at http://customer.xfinity.com/help-and-support/xfinity-apps/ to easily troubleshoot and manage your account anywhere.
You can view channel line-up at: http://www.XFINITY.com/programming/channellineup/nopackages.html ,GB7
Please note that you can change your Wi-Fi username and password by visiting https://www.XFINITY.com/support/internet/view-change-wifi-password/ ,GB5
You can cancel or reschedule technician visit on following link: https://www.XFINITY.com/support/account/how-to-cancel-reschedule-comcast-appointment ,GB4
You can also do basic troubleshooting by following steps available on: https://www.XFINITY.com/support/internet/Troubleshooting/ ,GB3
Please note that you can setup up Automatic Payments by visiting https://customer.XFINITY.com/#/settings/bill/autopay ,GB2
Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple. ,GB1
You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record. ,GB
Now you can pay bills, set up service appointments, check your connection status and so much more, without wasting time on the phone. All you need is your Comcast ID or email address and password to access your account information. ,CHF4
You can view your current bill, account balance, pay bills, view services, setup automatic payments, or even go GREEN with our Comcast Eco Bill. While waiting, please take a look at everything you can do online by checking out http://customer.comcast.com ,ECOB
You can pay your bill, access your Comcast email, Comcast Digital Voice voicemail, schedule DVR events, and browse TV listings all in one location. Visit www.comcast.com to learn more. ,sh18
XFINITY provides Constant Guard, including Norton™ Security Suite With superior protection, fastest performance (a $360 value) included at no additional charge follow the link for complete details http://www.XFINITY.com/resources/internet-security.html ,sh17
With your XFINITY connect app you can convert any smartphone, tablet or even an iPod into a smartphone and can access. Learn more at https://customer.XFINITY.com/help-and-support/internet/XFINITY-mobile-app/
Comcast provides Email ID's for all internet users as additional Services. Our Self-help portal shows all features and basic troubleshooting steps for email related issues. Please refer https://customer.XFINITY.com/help-and-support/internet/EmailWebBrowsi
Now you can also access our website to know more about Wi-Fi security settings and interfaces with its troubleshooting at https://www.XFINITY.com/support/internet/view-change-wifi-password/ ,sh12
XFINITY gateways offers various features and benefits and easy self-help portal for our customers . Please refer https://customer.XFINITY.com/help-and-support/Wireless-Gateway ,sh11
Comcast provides access to use your internet wherever you go and Share photos, book travel, and watch videos at super-fast speeds through millions of hotspots nationwide. Please check at http://wifi.XFINITY.com/ ,sh10
We appreciate if you want to use your own router to enjoy wireless services and we have self-help links also for you to understand the bridge mode, how we enable it and its features by going to https://customer.XFINITY.com/help-and-support/internet/wirele ,sh9
Comcast understands the value of internet speed and also educate their customers with troubleshooting for speed issues. Just follow the self-support option at https://customer.XFINITY.com/help-and-support/internet/Troubleshooting/ ,sh8
For any internet connectivity issue in future, you can reach out to our self-help service website with basic tutorials and easy troubleshooting steps i.e. https://customer.XFINITY.com/help-and-support/internet/internet-connectivity-troubleshooting/ ,sh7
Comcast also provides information to do troubleshooting on your own for all the intermittent Connection issues, refer: https://customer.XFINITY.com/help-and-support/internet/Troubleshooting/ ,sh6
Do you know, every browser has a different settings for saving the details. You can follow the below link to manage/ edit all the saved information https://www.bu.edu/tech/services/support/desktop/software/troubleshooting/removing-password-from-browsers-s ,sh5
To learn more about browser related issues and troubleshooting, please refer the link: https://customer.XFINITY.com/help-and-support/internet/EmailWebBrowsing/ ,sh4
Here, you can learn more about basic troubleshooting to get your XFINITY services up and running. Link: https://customer.XFINITY.com/help-and-support/phone/self-install-basic-troubleshooting/ ,sh3
Now you can also manage all your appointments online whether it is confirming or rescheduling. Learn more at: http://customer.XFINITY.com/help-and-support/account/confirming-or-rescheduling-appointment ,sh2
We have self-service help and tutorials at https://customer.XFINITY.com/help-and-support/selfservice/ - to guide you on basic troubleshooting steps. ,Sh
These are one-time shipping charges for installation kit and is very easy to install. You just need to follow the manual and can save up to $60 on technician charges. ,SIKR
While looking into your account, I noticed you only have …….. service. I would like to take just a few minutes to make sure you're getting the best value for the services you need. ,TTS
I want to thank you for your time and patience while resolving your concern, have an awesome day. ,rs3
Would you please confirm the error message which is coming on the TV screen? ,cp3
Are you currently at home and connected to Comcast network? ,UP2
Please provide the username you are trying to access and reason for login so that I can assist with that as well? ,UP
If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing t the person to be there on your behalf ,TP1
There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.
Navigate this link any time within 72 hours to confirm the email ID/phone number addition, once it is confirmed then you can visit Comcast site and click the forget password option or click the direct link https://idm.xfinity.com/myaccount/reset
As you stated that you will not be able to get the reset code on your mobile number on the account , I would request you to please call our customer service assurance department at 1-888-565-4329 between 6 am to 2 am ET/ seven days a week. They will help you with that for sure.
Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset ,PRC1
May I have the third party email address or your mobile phone number so that we can update the same and send you the reset code ? ,UP3
For future reference, you can sign in to https://www.xfinity.com/support/status and know about ongoing outage in your area. You can also update your phone number to get text message as soon as your services are restored.
How may I assist you today? ,as
Please give me an opportunity to explain what features we are offering. ,OP7
We provide Interactive functionality: Caller ID on TV and Caller ID on PC, Text Messaging, XFINITY Connect Webmail, Online billing, Voice 2go. ,OP6
I am confident that you will enjoy this service. ,OP5
If you use a smartphone, you can also enjoy our Text Messaging service on your Android or Apple devices, or online at Comcast.net, at no additional monthly charge. ,OP4
With our phone service, calling 911 will be automatic, even when the person in need hasn't spoken yet! Your name and address are automatically forwarded by the call center to 911. ,OP3
We offer the best call clarity, ability to call anywhere anytime in the US for the same monthly price, ability to keep the same telephone number, non-published directory listing service available and of course access to E-911 facilities. ,OP2
I understand your hesitation. Believe me majority of customer's denies for home phone service initially, but once they start using it, they cherish its features. ,OP1
-It looks like you've possibly walked away, or have left our session. You can contact us at anytime, 24/7 at https://support.xfinity.com/chat or by using self-service options on the myaccount app xfinity.com/myaccount. Thank you for contacting XFINITY Su ,NAC2
Just checking to see if you are still there? I will be ending our chat shortly as I haven't heard back from you. ,NAC1
I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help. ,NAC
Please stay connected while I am still working on it. ,STY
I apologize, this is taking more time than usual and I realize the importance of your time. Please stay connected. ,AHL
Please allow me 1-2 minutes to check the account information for you. ,HL
I apologize for inconvenience however the support is only available in English language and for assistance in Spanish please contact our Voice team at 1800-934-6489 ,sp
To make a one-time payment online, follow the link https://customer.xfinity.com/lite/out-of-home ,BSS
Signing up for the Automatic Payment is fast and easy. Go to www.comcast.com/ecobill 1. Sign in using your Comcast email address and password. 2. Click on 'Set Up Automatic Payment'. 3. Choose a payment method. 4. Enter the bank/credit and billing ,BAP
Just a quick recap, I've informed you about the outstanding amount along with due date on the account. You can also view your bills online with your My Account at https://customer.comcast.com ,BR1
Once you are able to login , you can view and pay your bill by selecting 'Billing ' tab. It will give you options to make payment as well as view bill details. ,BP
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption. ,TOG
Please note, as long as you keep any 1 service with Comcast, an early termination fee would not apply. You may upgrade, side grade and downgrade all lines of business without penalty. ,agr
Can you verify your email address for account and informational updates? ,EY
To complete the order, please go to this link: http://www.comcast.com/eloa/English/e911 ,EE9
To completely accept the agreement for phone number porting, please go to this link: http://www.comcast.com/eloa/English/tpv_e911 . Fill the Comcast Agreement Notice and fully understand the Terms and Conditions of the service you are getting, then click
As you are having an error while filling out the agreement, please call us on 1855-423-9888 within 24 hours to accept the agreement. ,EA3
Enter your Account Number, the Order Date, your Zip Code, and the Security Code and click on 'Next' to confirm your acceptance and complete your order. ,EA2
Please note that if you do not accept these terms it will void the promotional pricing that I have offered you today. ,EA1
In order to receive the pricing you have been quoted today, let me give you a link to accept the terms of this agreement. Please go to: http://www.comcast.com/eloa/English/agreement ,EA
Please be informed that that ($5 or $10 - whichever applicable) discount is only available if you sign for Eco bill and Auto pay service. It will not be available if any of these service i.e. Eco bill or Auto pay is withdrawn before promotion completion. ,ECA
I apologize for inconvenience caused, as our systems are currently undergoing maintenance and that is why I am unable to pull any account information. I will still be able to help you with any general query and we do not expect the maintenance to take long. ,tu
If returning old equipment: You will continue to be charged for equipment that is not returned 60 days after your new equipment arrives. ,EQP
I'm sorry, but the Modem you're trying to activate isn't supported by Comcast. Please go to http://mydeviceinfo.comcast.net to see a list of supported modems. ,MNS
I am happy to help you. However, our system does not accept the user name/password which you have provided, could you please provide an alternative option? ,DRO1
We also want to prepare you for how the billing process works and what to expect: We will bill you one month in advance and your first two bills may be different because of partial-month charges, credits and any one-time charges. ,ADB
We are available to answer your questions at your convenience, 24 hours a day, 7 days a week. ,CG1
I will be happy to get you in touch with the correct department. Comcast values your business. Please stay connected to the chat while I transfer you. ,EWT
We appreciate your business and value you as a customer. Please do expect an email notification within 24 hours for the order details. ,WA1
I apologize however the account holder or authorized person can only make changes on the account. ,UNF
I am sorry the information you have given is not matching with the account. ,UA2
Your online account has important information like emails, address book contacts, call logs etc. and that is why we have all these security checks in place. ,UA1
All this verification is just to keep your account safe from any fraudulent activity. ,UA
I can't seem to find an account with these details. Could you give me the full service address that appears on your online account or bill? ,AHA2
I am sorry, this is not the one updated on the account. Could you please re-verify? ,AHA1
Please confirm your first and last name along with complete service address. ,AHA
Can you provide me with the Modem Serial Number? It is written on the back panel of modem above the bar code. ,MSN
Can you confirm the apartment/Unit number? ,APT
What is the last four digits of your social security number? ,SSN
Could you please help me with your full name and the complete service address along with the zip code ?,AHA6
Please provide your Comcast account number. ,AHA5
I understand your hesitation. Believe me majority of customer's denies for home phone service initially, but once they start using it, they cherish its features. ,OP1
Just a quick recap, I've informed you about the outstanding amount along with due date on the account. You can also view your bills online with your My Account at https://customer.comcast.com ,BR1
I will make sure that you wont pay for the remote. However, the shipping will be one time $5.99.
You can view the make, model, and serial number of your TV Box and modem in My Account. You can use this information to identify your equipment, troubleshoot technical issues, or access user manuals for your devices in future.
We take our customers' security seriously, so we'll give you a call within two business days to verify this request.
Please check your inbox and follow the verification process to
register email address.
An automated check has identified the your are eligible for an Equipment Update. This is a notification to avoid an interruption to your service. You can visit http://xfinity.com/equipmentupdate to learn more and order their new devices today.
Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.
Please allow me moment, I am still working to get this sorted.
Let me share a link where you can pay the bill without signing in to your account. Please visit https://idm.xfinity.com/myaccount/account-selector?execution=e1s1
Your chat has landed on the helpline for residential customers only, you have a business class account and your issue would be taken care on the highest priority. So, I would request you to call the business support team at 1-800-391-3000 and they will handle the rest.
Okay, the troubleshooting is successfully done and now the system has indicated that the issue will be fixed within an hour. We will send you a confirmation SMS and your services will be working before you get it.
We will send a verification link to this address. Once verified, you can use this email to access your account.
May I know phone number and the third party email ID which I can attach with the username so that we can send a code to reset the password?
We appreciate your business with xfinity, take care!!! ,endchat
I apologize, this is taking more time than usual, however its really required to make sure that you wont have issues again.
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
You an also visit https://idm.xfinity.com/myaccount/account-selector?execution=e2s1 and pay your bill without logging in.
Please utilize your television remote control to toggle the input selection. You should be set to the appropriate input to match where the HDMI cable is connected (e.g. HDMI 1).
I see that you are eligible for an Equipment Update, have you got any notification or email about it? We have sent you a notification to avoid an interruption to your service. Please visit http://xfinity.com/equipmentupdate to learn more and order their new devices today.
While looking into your account, I noticed you have not picked up your FREE internet streaming box that comes with your xfinity internet plan. I am also going to send you the 4K streaming box which you will get within 3-5 working days.
Xfinity Flex 4K FREE streaming box is free for Xfinity Internet customers. Xfinity Flex comes with a 4K streaming box and gives you access to thousands of awesome shows, movies, and more, allows them to personalize what you watch, or upgrade to the best viewing experience through X1 – all with our award-winning Voice Remote. Plus, you can watch on the couch or on the road with the Xfinity Stream app and xfinity.com/stream – and even set DVR recordings remotely! You also have access to all your favorite streaming services on one screen, including Netflix, Hulu, Disney+, Amazon Prime Video, Discovery+, HBO Max and many more. And you can stream Peacock Premium at no additional cost.
Yes, we do provide 1.2 TB data every month however we also provide 2 courtesy months in a year so in case you exceed the data usage, you are not charged for that. You can also sign up for unlimited data anytime. We also provide 19 million hot spots, so you can connect to internet outside the house.
We are committed to delivering the best in class products and services and continuously invest in technology and innovation. Our pricing is reflective of that. We make every effort to extend fair and reasonable pricing based on the value and reliability of our services. There are many factors that impact pricing – your TV package, Internet speed, equipment, and additional features. With that in mind, I would be happy to look at your account and see if any promotional offers are available to you at this time, or we can revisit your services and ensure you are in the correct package based on your needs.
Emergency broadband eligibility check link : http://getemergencybroadband.org/
EBB program enrollment link for internet essentials: https://www.xfinity.com/buy/plan/internet/ebb
Please visit Xfi website at https://internet.xfinity.com/ and login with the xfinity username and password.
With the deal you will also get access to unlimited VOIP internet based calling services which means you can connect any ordinary phone at the back of the modem and enjoy unlimited calling feature.
Modem is easy to install - no technician is needed. Once you get your modem, you'll receive a Self-Install Kit with simple instructions on how to activate your modem using the xFi app. You can also visit xfinity.comactivate to activate the new modem.
XFI Advanced Security provides an added layer of protection for your entire network by preventing you from inadvertently accessing malicious sites, blocking remote access to smart devices from unknown or dangerous sources and monitoring activity in real time to detect when devices are behaving in unusual ways that could indicate a network threat. Advanced Security is available at no cost to Xfinity Internet subscribers who rent a compatible xFi Gateway.
The two big differences between these upending internet technologies, 2.4 GHz and 5 GHz Wifi connections are - speed and range. A wireless transmission at 2.4 GHz provides internet to a larger area but sacrifices the fast internet speed, while 5 GHz provides faster speeds but restricts itself to a smaller area.
Do you see any error message on the TV screen connected to the affected box/boxes?
Please accept my sincerest apologies. There are no appointment slots available for the next 5 days, however, let me try to book a priority appointment for you.
While looking into your account, I noticed you have not picked up your FREE internet streaming box that comes with your xfinity internet plan.
While looking into your account, I noticed you have not picked up your FREE internet streaming box that comes with your xfinity internet plan.
Reported: Disconnection ID 5886379450189476239
The p'hone number is 1-855-846-8376
The Internet Essentials Call Center is available from 8:00 AM - 12:00 AM ET, seven days a week.
You can visit the link to have a word with the DDOS team https://business.comcast.com/enterprise/products-services/cybersecurity-services/ddos-threat-mitigation
Please help us with a phone cell number that our technician can use to contact you to confirm the technician visit.
For Comcast rented modems the charge would be applicable if there is Internal wiring issue or recreation of outlets is required. Technician will inform about the charges if applicable.
The charge would be applicable if your owned needs to be replaced or Internal wiring issue. Technician will inform about the charges if applicable.
You can directly call 1-888-936-4968 to have a word with xfinity mobile team. They are available to answer your questions at your convenience, 24 hours a day, 7 days a week.
Please disregard the above auto-reply message. I am here on the chat to assist you.
Your pricing includes a $10 monthly discount for enrolling in Paperless Billing and Automatic Payments.
I hope that all the issues are addressed and you are 100% satisfied and happy with the support provided to you on the chat.
Seasonal suspend: 1888-633-4266 Our end : https://inseasonal.cable.comcast.com/home
Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day. Please do spare a few seconds for that after we are done.
Actually, I was going to send some signals on the modem to get the issue fixed but I do not have the rights to troubleshoot on the prepaid account. Let me share a phone number where you can call and troubleshoot.
You can call prepaid directly at 1-855-75-PREPAID or 1-855-757-7372
To complete the order, please go to this link: http://www.comcast.com/eloa/English/e911
use this VOIP phone number and your account number, complete the order, and share the confirmation number starting with 321**************************.
Could you please help me with the registered phone number with xfinity?
Do you see any error message of the code on the TV which is connected to the affected box?
To connect directly to an agent in ASL, click the button below or call 512-434-0999 to be connected with an agent toll-free via videophone. ASL Support is available Monday through Friday between the hours of 12:00 PM to 12:00 AM ET.
I apologize, as we are working from home these days so my responses could be a little delayed than usual. I realize the importance of your time. I hope you understand.
We used to have a different process before however it is changed now , Since, in past we had certain cases where third person pretended as a customer and took the password. That is why Comcast has decided that customer has to be connected to home network in order to reset the password. However, if you need immediate assistance you can reach our Customer security assurance team at 1888-565-4329, they will help you to reset the password right away on the call.
Just a heads up, this process normally completes within 3-5 minutes, but a small percentage can take up to 9 minutes.
If many devices access your home WiFi network at the same time, you may want to consider a higher speed tier to improve your network's performance. We offer several speed options to serve your needs. Visit My Account to see which level of Internet service you have and the upgrade options that are available. (Performance)
Whenever possible, plugging stationary devices directly into your Gateway or router using an Ethernet cable may provide optimal connectivity. For example, it's ideal for desktop computers, gaming consoles and video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly, since activities on those devices use a lot of bandwidth (e.g., graphic-rich online gaming, movies or TV shows). (performance)
Whenever possible, plugging stationary devices directly into your Gateway or router using an Ethernet cable may provide optimal connectivity. For example, it's ideal for desktop computers, gaming consoles and video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly, since activities on those devices use a lot of bandwidth (e.g., graphic-rich online gaming, movies or TV shows). (performance)
Restarting your Gateway, modem or router is good for the device's health and for your home WiFi performance. Doing this allows the device to update its software, if necessary, which can help optimize your connection and speed. You can do this by pressing the equipment’s restart button on your third-party purchased modem. This is the most common way to fix Internet-related issues. (Performance)
Avoid putting your Gateway or router in cramped spaces or next to anything that can block the WiFi signal. The best position is in an open space away from thick surfaces (e.g., concrete walls) and other household electronics that may cause interference with the WiFi signal, such as baby monitors, cordless phones, microwave ovens, refrigerators and Bluetooth-connected devices. (Performance)
Place your Gateway, modem or router in the most central location of your home, preferably on the main floor instead of the attic or basement. Make sure it is at least a couple of feet off of the floor and confirm that the coax cable connection is finger tight. (performance)
Pods are easy to install - no technician is needed. Once you get your Pods, you'll receive a Self-Install Kit with simple instructions on how to activate your Pods using the xFi app.
Pods are small enough to fit into the palm of your hand, and each device plugs into an electrical outlet and works as an extension of your Gateway's network. As devices join your network and move around your home, they will stay seamlessly connected.
xFi Pods are devices that can be paired with a compatible modem to create a mesh WiFi network in your home. Pods help eliminate areas where WiFi coverage drops or is weak, also known as 'dead spots.' They provide extended, more consistent coverage throughout your entire home. Pods help extend the range of coverage in your home to hard-to-reach areas, or areas with poor WiFi signals.
After the WiFi Assessment is complete, the results are sent will be sent to the primary email address on file. Depending on the results, the system will suggest that the coverage could be improved by xFi pods. The same email will include a link to order xFi Pods at no additional cost.
xFi complete customer are eligible for FREE “WiFi assessment”. The Home WiFi Assessment is actually a software algorithm that runs for at least 14 days to monitor performance over time. The results are based on a 0-100 score that is generated from evaluating the following settings and parameters: 1) Configuration 2) Connected Clients 3) RSSI (Receive Strength Signal Indicator 4) Phy Rate (Physical Throughput Across the WiFi Network.
In order to keep you updated on outage completion time, I will update your contact number. You will get an automated text message as soon as outage gets resolved.
May I please have the preferred number that you want me to update on the account for outage notification?
In order to keep you updated on outage completion time, I will update your contact number. You will get an automated text message as soon as outage gets resolved.
It's not typical. Our repair crews will continue to work around the clock until the outage is resolved. The good news is that the testing will start in a short while.
Please accept my sincerest apologies. You're experiencing an interruption in the services due to a known issue that has been identified by the network engineers and will be fixed soon.
It also offers wifi 6 . Wi-Fi 6 is the next generation standard in WiFi technology. Wi-Fi 6 brings next-generation Wi-Fi technology into your home, giving you the quantum leap in capacity, speed, and range you need to handle all your Wi-Fi demands. Perfect for high-performance, highly device-dense smart homes.
Can you provide the serial number of the cable box that’s located at the back or bottom of your cable box listed as S/N. I want to make sure I'm working with the right device.
Have you connected an additional router with the modem.
New customer deals: The link is https://www.xfinity.com/learn/internet-service/deals https://www.smartmove.us/ and https://www.xfinity.com/learn/internet-service/deals
Do you have other devices that access the internet like Xbox, PlayStation, Nintendo consoles, smartphones, tablets, etc.?
The system has identified that the modem is now online with good signals. It should be up and running. Please make a wired connection with laptop or a desktop and then run a speed test. Please connect and go to speedtest.xfinity.net
It offers wifi 6. Wi-Fi 6 is the next generation standard in WiFi technology. Wi-Fi 6 brings next-generation Wi-Fi technology into your home, giving you the quantum leap in capacity, speed, and range you need to handle all your Wi-Fi demands. Perfect for high-performance, highly device-dense smart homes.
Xb7 is the 3rd Generation modem that offers a new colorway (white/gray) to compliment your home decor, a less disruptive LED light, the fastest speeds, more ports, the widest coverage, exclusive WiFi management tools, Parental Controls and xFi Pods for extended coverage.
We are staying consistent with the advice of our government and public health officials and limiting contact as much as possible. We’re taking extra precautions to limit the spread of the coronavirus. Before I schedule your appointment: Has anyone in the home tested positive for the virus? “Great! We can go ahead, and schedule based on your availability” We are looking forward to your upcoming appointment. When the technician arrives, they will contact you and explain what they will be doing. They will work to resolve the issue outside of your home first. If the issue still persists, they will ask permission to enter your home. If the technician enters your home, they will wear a mask or face covering and will have washed their hands before and after every customer visit. The technician will practice social distancing by staying a minimum of ten feet away when possible from all individuals at the time of the appointment. We request that you also wear a facial covering during the visit.
Now, unplug the modem from the power source to turn it off. Wait for 50 seconds. Check if coaxial cable at the back of the modem is properly connected. Plug back the modem to the power source to turn it on and wait for all lights to sync. Once the modem is fully synced, check for internet connection.
Unplug the cable box from the power source to turn it off. Wait for 50 seconds. Check if coaxial cable at the back of the cable box is properly connected. Plug back the cable box to the power source to turn it on and wait for all lights to sync. Once the cable box is fully synced, check for cable.
Please help us with a phone cell number that our technician can use to contact you to confirm the technician visit.
Let me go ahead and get you the soonest available schedule we have. I have also captured a detailed report on this matter for the benefit of the technician who will be working on this incident and resolve it for good.
I will have to go ahead and book a technician visit on your premises, Would that be fine with you?
It seems like someone has to physically come at your premises and check your connections and to validate the signal quality. It could be something outside.
Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services. I'll ask you to review the order and, check the final billing approve it. What phone number or email address would you like to use to complete this process? When you get the text/email, you would need to open the link given and check all boxes and then click on "I agree" and submit the approval. I will than take a moment to finalize it as soon as you approve. (Please do not press back button or disconnect the chat until you get the confirmation number from me)
1) Go to your TV's network settings menu. 2) Choose WiFi or Wireless, and wait for the device to find available networks (your TV may call these "access points"). 3) Select your WiFi network name from the list of networks (your TV may call the network name an "SSID"). 4) If you don't see your network, you may need to search or type in the name. 5) When asked, enter your WiFi password on the remote control or on-screen keyboard (your TV may call your password a "Network Key"). Note: Exact setup steps vary from TV to TV. If you need more help, see your TV's user manual.(Smart TV)
1) Go to the printer's control panel. 2) Choose the Setup option. It usually has a picture of a wrench. 3) Select the Network menu. 4) Select your WiFi network name (your printer may call this an "SSID"). 5) Printers often have a Wireless Setup Wizard that walks you through setting up the WiFi connection. 6) If you don't see your wireless network, scroll to the bottom of the list and type your network name and password. If it doesn't connect, try printing a wireless network test report. Note: Check your printer's user guide for any special troubleshooting steps, security settings and detailed instructions.
I have successfully posted a credit of $15 on the account and you can take a look at it by visiting https://customer.xfinity.com/#/billing and you will also get a text about the adjustment soon.
We will make sure that you do not get charged for this service interruption. I am updating notes on your account so that you can claim credit for this service interruption once its fixed.
Also, I made sure that I left complete notes in your account for the next representative to know what we have worked on in this chat. So you wont have to repeat this again.
Do you have other devices that access the internet like Xbox, PlayStation, Nintendo consoles, smartphones, tablets, etc.?
CSA Toll-Free Number for password security Requests is 1-888-565-4329 and the hours of Operation are 6:00 AM - 2:00 AM ET/Seven days a week
Let me go ahead and share a link to arrange a callback for you . You can visit https://www.xfinity.com/support/schedule-callback to get a callback from xfinity advanced support team.
Once added, xFi Advanced Security looks for any suspicious activity on your network, and helps to: Keep you safe from malware and phishing threats on sites you visit Prevent remote access to your devices from unknown sources Report and block suspicious device activity, with real-time xFi app notifications
No charge will apply for any issues identified at Xfinity end or equipment rented out by Xfinity. It will only be applicable if the issue is not caused due to Xfinity services.
I am feeling lucky enough that this chat came to me and I got this opportunity to chat with someone like you :) (Survey)
Thank you for allowing me to assist you today. You have been awesome throughout the chat, couldn't ask for more! (Survey)
You have been very nice and patient with me today, probably one of the best customer I had today:) (Survey)
I will have to escalate this concern by raising a ticket on the account for the advanced technical tier 2 support agency for the faster resolution of this issue. They will call you as soon as possible and will fix the issue for you.
Awesome. It was a pleasure assisting and chatting with you today. I hope you are happy with the support. You can click on “ END AGENT CHAT” to share your feedback. I would appreciate if you can spare a few seconds for the highest rating of 9 or 10. Please spare a few seconds for this.
I'm going to reach out to your modem to make sure it's communicating properly. No need to do anything on your side while I run these tests for the next 2-5 minutes.
You have been very nice and patient with me today, probably one of the best customer I had today:)
Thank you for allowing me to assist you today. You have been awesome throughout the chat, couldn't ask for more!
As we are from the centralized chat department so we are unable to call you. However, you can call the dedicated team at 1800-934-6489. They are available to answer your questions at your convenience, 24 hours a day. (call)
Connect a computer, tablet or phone to your network. You can either use WiFi or hook up an Ethernet cable to your Gateway. Open a web browser and go to the Admin Tool (http://10.0.0.1). This is the Wireless Gateway's administration site. The default settings to open the Admin Tool are: Username: admin Password: password (case sensitive) Select Login. Note: If you changed your Admin Tool password before, use your new login info. If you don't remember your Admin Tool password, you’ll have to factory reset your Wireless Gateway. On the left navigation menu, choose Gateway, then Connection and then WiFi. Under Private WiFi Network, you'll see the name (SSID) of your WiFi network. Select Edit. If you see two network names, select Edit for both the 2.4 GHz and 5 GHz bands to view each band's settings. Check the box next to Show Network Password and you’ll see your password. After making changes, select Save Settings.
Flex is a FREE xFinity 4K internet streaming device that comes with your xfinity internet subscription which enabled you to access top apps and networks including Netflix, Hulu, Prime Video, HBO Max and more using the Flex steaming box. You will get get over 10,000 free shows and movies, including 200 channels, from free apps like XUMO, Pluto and Tubi. You will able to Listen to music with Spotify, Pandora, Amazon Music, iHeartRadio and more. You will also get a VOICE remote Free with the streaming box. Its easy to setup. Just plug in and connect to your Xfinity Internet to start streaming in seconds. You will get access to 15,000+ hours of hit movies, current shows, timeless films, and timely updates with Peacock Premium included for no additional cost. That’s a $4.99 per month value included at no extra cost to you – no strings attached. (Flex)
We may be temporarily disconnected but please do not close/refresh the chat window as we will be reconnected automatically.
What are we going to do here is re-register modem on your account. It will remotely reset the modem and boost up the signals.
I appreciate you answering all my questions patiently which will help me in identifying and resolving your issue over the chat.
How are you connected to your internet, Is it wired or wireless and is the issue with all the devices or some specific devices?
I have done a device connectivity and signals check at my end and the good news is that the signal strength and device status is absolutely fine, lets work further to resolve your issue right away.
I have done a device connectivity and signals check at my end and the good news is that the signal strength and device status is absolutely fine, lets work further to resolve your issue right away.
When did this issue start? And were there any troubleshooting steps done previously to fix the issue?
What is the modem CM MAC address? It is a series of 12 alpha numeric characters located at the back of the modem on a sticker near the bar code.
Rewards
Xfinity Rewards is a new program just for Xfinity customers – our way of saying thank you for being with us. Depending on how long you’ve been an Xfinity customer, you will be eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc., and they’ll be refreshed regularly. To join or view rewards, you can do so via the Xfinity app or by visiting https://www.xfinity.com/rewards.
ACP
ACP is designed to help lower-income households connect to the Internet and stay connected. The Program provides eligible customers of participating broadband providers up to a $30/month ($75/month for Tribal lands) credit toward Internet and mobile services for the duration of the program. It will last for as long as the Federal Government funds the Program, which is expected to be several years. The amount of the credit depends on the rate for the services selected.
To confirm your ACP eligibility with the National Verifier you need to visit https://www.checklifeline.org/lifeline/?id=nv_flow&ebbp=true, and then fill out the Xfinity ACP enrollment form at https://www.xfinity.com/buy/plan/internet/ebb. Please note: When you fill out the Xfinity ACP enrollment form, you’ll need to include the application ID you received from the National Verifier.
Once you are enrolled in ACP through Xfinity, no further action is required to apply any remaining credit to your Xfinity Mobile service.
ACP applies to monthly charges for Internet service and mobile data usage and service fees. Qualified households will receive a total credit of up to $30/month
CDV
CDV
Buying handset is just one time cost, I know you will not like to miss phone service just because of this
You need to activate the services by plugging the phone to the TEL1 or TEL2 port of the current internet modem you are using.
The phone is a service with free calls .Plug the phone in the modem and enjoy free calls and you can also use it for Fax service.
Moreover, you will get unlimited calling across 7 countries which include US, Canada, Singapore, Hong Kong, China, India and South Korea.
We provide Interactive functionality: Caller ID on TV and Caller ID on PC, XFINITY Connect Webmail, Online billing.
I understand your hesitation. Believe me majority of customer's denies for home phone service initially, but once they start using it, they cherish its features.
I would like to inform you that bundle services are often cheaper than the single service, so phone service is a part of the bundle along with internet and cable service.
With our phone service, calling 911 will be automatic, even when the person in need of emergency hasn't spoken yet! Your name and address are automatically forwarded by the call center to 911.
We offer best call clarity, ability to call anywhere anytime in the US for the same monthly price, ability to keep the same telephone number, non-published directory listing service available, access to E-911 facility.
I respect your decision and understand your situation , however I want my customer to get the services of the level they are paying.
This Triple Play service will give convenience of all services on one bill, Ability to use existing telephone equipment, Peace of mind with one rate, no hidden fees and a money-back guarantee, Multiple ways to interact with the service, apps and other services that support a busy lifestyle.
We offer: Call Forwarding Selective, Call Return, Call Screening, Call Waiting (optional), Caller ID, Caller ID Blocking Per Call/Line, Caller ID with Call Waiting (Call Waiting optional), Repeat Dialing, Speed Dial, Enhanced Voicemail (optional at no additional cost with Unlimited, fee for Local With More customers).
Phone is a value added service with unlimited calling , you can plug the phone in the modem and can use it . You will get a new number and can use the service. Just plug the phone and enjoy free calls and you can also use it for Fax service. Also, if you have phone service currently you can transfer that number to Comcast.
XM FEATURES
XFINITY MOBILE XM
DATA OPTIONS BY GIG
$15/month -1 GB
$30/month -3GB
$60/month -10 GB
$15/GB for additional usage
Choose between three data amounts. Available for single lines, or to share across all By the Gig lines in your account. Cost is not prorated based on usage.
PLAN DETAILS
Unlimited - $45/line/month
4G and 5G devices in 4G service area
By the Gig defaults to HD Resolution (720p for phones and 1080p for tablets)
Personal hotspots are 4G LTE on By the Gig and 600 kbps on unlmited data
Data saver is available for By the Gig (4G devices only)
Mexico and Canda Call Pass is available per line
WAYS TO SAVE MONEY
Mix and match your chosen By the Gig data amount with Unlimited lines.
Switch between By the Gig and Unlimited.
Change to a larger or smaller By the Gig shared data amount.
RESTRICTIONS
Reduced speed after 20GB of usage per line
During congestion data for unlimited customer with 4G devices my by temporarily slower than other traffic. ,XM
XM FEATURES
Xfinity Mobile combines America's best LTE network with the unmatched speed of 5G plus millions of Xfinity WiFi hotspots to create a network that’s rated #1 in customer satisfaction by the American Customer Satisfaction Index (ACSI).
You get unlimited nationwide talk and text and access to millions of Xfinity WiFi hotspots.
No term contracts.
Xfinity Mobile is available to Xfinity Internet customers. Pay less with shared data options. Unlimited nationwide talk and text included. Customers who switch to Xfinity Mobile can save up to $400 a year on their wireless bill. Xfinity Mobile is rated #1 in customer satisfaction by the ACSI
We're America’s largest and most reliable LTE network combined with the most WiFi hotspots nationwide. With access to 19 million hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it.
Xfinity Mobile is a wireless network designed to save you money. You’ll stay connected no matter what with the nation’s best LTE network and the most WiFi hotspots.
We offer the latest and greatest devices from Apple, Samsung, and LG. We also have great accessories like wireless headphones and protective phone cases.
Wireless, reimagined. Just for Xfinity Internet customers.
The best LTE + data-saving WiFi hotspots. Get the only wireless network that automatically connects to millions of secure WiFi hotspots, and the best LTE everywhere else — so you save money on data. ,XM
XM PITCH STATEMENTS
XM PITCH STATEMENTS
You can stream, browse, text everyone using your devices. You can have the By the Gig or Unlimited data with No activation fees, no phone line access fees, and data starting at $15/month with powerful nationwide 5G network and millions of secure WiFi hotspots included at no extra cost.
I am glad that you are interested in Xfinity Mobile. You can get the most reliable network with nationwide 5G included at no extra cost, along with LTE and millions of Xfinity WiFi hotspots.
That is cool to hear that you are interested in our Xfinity Internet service. It is not just your normal Internet service; it’s the complete WiFi experience. Fast even when everyone’s online, streaming, and gaming. With speed and Gateway upgrades, on us. Plus, auto-connect to millions of secure WiFi hotspots nationwide.
Sorry to know that you have poor cell 1phone signal in your home. With Xfinity Mobile you get the 5G and the most WiFi hotspots, which could improve your cell reception both in and out of your home.
I can understand how it feels if the network is poor and the call drops. You will be connected nationwide with 5G, 4G LTE, and millions of secure Xfinity WiFi hotspots — all in one powerful network and you can also enjoy the wifi calling while roaming internationally. ,XM
XM OBJECTION HANDLING
XM OBJECTION HANDLING
It’s just too expensive. Our service is known for saving customers a considerable sum annually vs their current providers. You can also bring your own phones which makes our service a better fit for you.
I’m happy with my current provider. I certainly understand your loyalty based on the good service that they have provided to you. However, as I mentioned previously, you can obtain that same level of service with us for far less out of pocket each month.
I’m under contract and still paying for my new phones I totally understand! I wanted you to be aware of the service. When the time comes and you are able to re-evaluate your whole home monthly costs, you might consider Xfinity Mobile which does not require a contract.
I need to check with my spouse I totally understand that. I tend to be the same way. However, if my husband came home and I could tell him we just saved X amount per month on our mobile bill, I think he’d be happy. ,XM
,XM
While looking into your account, I have great way for you to save some money, and this is just thinking outside the box, being that you have Internet with us you also pre-qualify for our Xfinity Mobile cell phone service. What’s unique about this is it’s only $15.00 a month and it gives you unlimited talk/text and 1 gig of data. You also get to (potentially) keep your same cell phone and number you have right now. Just out of curiosity, how much do you pay for your cell phone services?,XM
“If you don’t mind me asking, how much are you paying with your current provider.” This is a good time to compare not only price, but Xfinity Mobile exceptional services, ex. 5G network, great coverage, BYOD (no contract), 19 million hot spots, 14-day money-back/return period, and Xfinity Mobile family plan.
HOME SECURITY FEATURES
HOME
Obtain peace of mind with a total home security and automation solution
Professional monitoring on a secure network 24/7
Ability to arm and disarm your system remotely
Fire, flood and leak monitoring 24/7
Look after your home, family and valuables from anywhere
Real-time text and email alerts when doors and windows are opened
Remote live video monitoring in and outside of your home
Remote lighting control to make sure your lights are on when you need them
Remote thermostat control allows for your energy-saving needs
VOICE FEATURES
VOICE
Enjoy more ways to connect with friends and family
Unlimited nationwide talk and text
Reliable home phone service with the best call clarity
Caller ID across all your devices
Advanced calling features for less than traditional phone companies
Use your home phone number to stay connected on the go with the Xfinity Connect app
Make calls to Canada, Puerto Rico, U.S. Virgin Islands, Guam, Siapan/N. Mariana Islands and American Samoa at no additional cost
VOICE FEATURES
Enjoy more ways to connect with friends and family
Unlimited nationwide talk and text
Reliable home phone service with the best call clarity
Caller ID across all your devices
Advanced calling features for less than traditional phone companies
Use your home phone number to stay connected on the go with the Xfinity Connect app
Make calls to Canada, Puerto Rico, U.S. Virgin Islands, Guam, Siapan/N. Mariana Islands and American Samoa at no additional cost
HOME
Obtain peace of mind with a total home security and automation solution
Professional monitoring on a secure network 24/7
Ability to arm and disarm your system remotely
Fire, flood and leak monitoring 24/7
Look after your home, family and valuables from anywhere
Real-time text and email alerts when doors and windows are opened
Remote live video monitoring in and outside of your home
Remote lighting control to make sure your lights are on when you need them
Remote thermostat control allows for your energy-saving needs
TV FEATURES
TV
Xfinity TV allows you to enjoy TV with or without a TV Box
Customizable channel lineups with Genre Packs
All your TV favorites available at home or on the go with the Xfinity Stream app
Thousands of choices available instantly, included with your service at no additional cost
Programs available on your TV, online and mobile device
The latest episodes of the top 100 shows are pre-loaded and ready to watch when you are
Enhanced search across live TV, Xfinity On Demand and your DVR
Personalized recommendations and your personal DVR library, available from anywhere
Voice-controlled search, navigation and playback with the X1 Voice Remote
Up to 500 GB of storage on your X1 DVR
24/7 sports coverage on all major networks, including ESPN, NBC Sports Network, Fox Sports 1, MLB Network, NBA TV and many more
Thousands of live games online and through partner apps available to stream
Cable - Sample Probing Question
What kind of programming do you enjoy watching the most?
Would you like to watch cable on the go?
What do you and your family members like to watch?
What access do you currently have for viewing recently released movies?
How often do you miss your favorite shows?
Who, besides yourself, will be watching TV?
I see you have a family TV package, do you have any kids? May I ask if you ever have in-home child care while you’re away?
Internet - Sample Probing Question
Internet -
Sample Probing Question
What do you or your family mainly use internet service for?
How many devices does your family connect to the internet?
Do you like streaming online?
What devices are used in your home? (e.g., smartphone, tablet, gaming console)
What does your family use the internet for?
I’ve Been A Loyal Customer For Many Years – Why Am I Paying More Than My Friends Or Family Who Are New Customers?
We are committed to delivering the best in class products and services and continuously invest in technology and innovation. Our pricing is reflective of that. We make every effort to extend fair and reasonable pricing based on the value and reliability of our services. There are many factors that impact pricing – your TV package, Internet speed, equipment, and additional features. With that in mind, I would be happy to look at your account and see if any promotional offers are available to you at this time, or we can revisit your services and ensure you are in the correct package based on your needs.
Do You Provide 1.2 TB Data Only?
Do you provide 1.2 TB data only?
Yes, we do provide 1.2 TB data every month however we also provide 2 courtesy months in a year so in case you exceed the data usage, you are not charged for that. You can also sign up for unlimited data anytime. We also provide 19 million hot spots, so you can connect to internet outside the house.
We are committed to delivering the best in class products and services and continuously invest in technology and innovation. Our pricing is reflective of that. We make every effort to extend fair and reasonable pricing based on the value and reliability of our services. There are many factors that impact pricing – your TV package, Internet speed, equipment, and additional features. With that in mind, I would be happy to look at your account and see if any promotional offers are available to you at this time, or we can revisit your services and ensure you are in the correct package based on your needs.
CDV (HOME PHONE) SERVICE LANDLINE
CDV (HOME PHONE) SERVICE
$22.50 No Term agreement
Xfinity Voice gives you peace of mind with one rate, no contract, no hidden fees, and a moneyback guarantee
Xfinity Voice gives you caller ID on all your devices, readable voicemail and more
Anonymous call rejection lets Xfinity Voice Unlimited customers automatically reject calls from blocked numbers
Xfinity Voice Unlimited Select customers have the ability to call loved ones internationally in China, India, and Mexico
In the event of an emergency, our Enhanced 911 (E911) feature automatically transmits your telephone number and location to the emergency call-taker during the call
Xfinity Voice gives you peace of mind with one rate, no contract, no hidden fees, and a moneyback guarantee.
Gateway
“The reason our Gateway is the best is because you have the peace of mind - if anything goes wrong with the Gateway, we’ll replace it for you, as opposed to you having to purchase a completely new Gateway.”
“The best part about renting a Gateway from Xfinity is that if you have any connectivity issues, we can actually get diagnostics from the Gateway itself, making it much easier for us to troubleshoot with you.”
“We regularly increase our speeds, so renting one ensures you always have the latest Gateway to support the speed.”
Technology is improving so fast and we’re always making software updates. I really recommend renting our Gateway so you continue to have the latest technology.”
Since you mentioned you have kids – renting our Gateway gives you the benefit of our awesome xFi experience. It allows you to monitor your home network proactively, and even lets you pause access to the home network. I love turning the WiFi off at dinner time so my kids aren’t glued to their iPads the whole time.
I recommend going with an xFi Gateway – it’s going to give you the most reliable experience.
If you’re ever interested in using a wireless TV Box, our Gateways support that device.
XFINITY HOME
XFINITY HOME
$40 with No term, agreement
Xfinity Home Pro Protection
$50 with no term agreement
Xfinity Pro Protection Plus.
Xfinity Home is a total home security solution, with 24/7 professional monitoring, fast response times, and reliable battery and cellular backup in cases of power or internet outages.
Xfinity Home is more than just a security system. It includes remote access to the system from anywhere with the Xfinity Home mobile app.
Xfinity Home offers a great value to customers with award winning professional installation and equipment warranty for as long as the customer has their service.
The system includes connected home capabilities. Customers can add awesome smart home devices like cameras, thermostats, and more.
With Motion Sensors, you can get alerts when there's unexpected movement in your home, such as motion in your living room when the house should be empty.
Xfinity Home provides a better value than competitive services, and you can bundle all of the Xfinity services together and save.
Door/Window Sensors monitor when your doors and windows are opened and closed. create rules to get real-time text and email alerts to make sure your kids get home safely
XFINTIY Home Cameras are equipped with night vision and are weather-resistant. Live Video Monitoring with Clips is included with all XFINITY Home Cameras. View live video, take pictures and video clips.
WORD THAT WORK
No custom responses have been added to this header yet
Technician
Scheduled technician
On the day of the appointment you need not to contact us to inquire for technician arrival status. View the time or date of upcoming appointment, as well as the Estimated Time of Arrival of technician as the appointment draws close. You can easily view the information via Xfinity My Account App.
I would recommend to give it a try for the upcoming appointment and check the technician arrival status. Sign in with Xfinity User ID & password. You can find the info to check the status of technician on https://www.xfinity.com/support/articles/my-account-app-view-tech-eta
Something that can help you is that, with your smart phone, you can download our free and very helpful Xfinity My Account app. With this app, you can see this appointment scheduled. Also, see an estimated time of arrival for the tech, when he provides one. I can send you some information about this app through text or email if you are interested?
SELF-SERVICE & BAXA
SELF-SERVICE & BAXA
Xfinity xFi App
I see you have xFi compatible modem. With Xfinity xFi, set up Wi-Fi environment in minutes, find your Wi-Fi password, troubleshoot internet issues, setup Parental Controls. The app is exclusively for Xfinity customers and available on Google or Apple Store. Login using the Xfinity Primary User ID & password.
I would suggest to give it a try. I am confident you will find it easy and convenient to manage Xfinity internet. When you have time, please visit the link https://www.xfinity.com/support/articles/xfinity-xfi-overview
Xfinity My Account - Internet Troubleshooting
Mr. Customer, you can also try to fix internet issue, check for service outages, pay bills, manage your account online - all on the Xfinity My Account app. The app is exclusively for Xfinity customers and available on Google/Apple Store. If you have not used it, I would recommend to give it a try and you will find it easy & convenient to manage your Xfinity account.
All you need is Xfinity User ID & Password to login. It is easy to troubleshoot, when you have time visit the page https://www.xfinity.com/support/articles/my-account-app-internet-mobile-troubleshooting.
You can manage your account along with troubleshooting via My Account App. Please visit the link to know more about this amazing App, https://www.xfinity.com/support/articles/do-my-account-app
Scheduled Trouble Call
On the day of the appointment you need not to contact us to inquire for technician arrival status. View the time or date of upcoming appointment, as well as the Estimated Time of Arrival of technician as the appointment draws close. You can easily view the information via Xfinity My Account App.
I would recommend to give it a try for the upcoming appointment and check the technician arrival status. Sign in with Xfinity User ID & password. You can find the info to check the status of technician on https://www.xfinity.com/support/articles/my-account-app-view-tech-eta
Something that can help you is that, with your smart phone, you can download our free and very helpful Xfinity My Account app. With this app, you can see this appointment scheduled. Also, see an estimated time of arrival for the tech, when he provides one. I can send you some information about this app through text or email if you are interested?
Xfinity Hotspots
Xfinity has millions of Wi-Fi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient Wi-Fi and can be accessed using Xfinity User ID & Password when you see Network Name Xfinity Wi-Fi on your device.
Save on your cellular data and stay connected with our Xfinity Hotspot services. To know more about Xfinity hotspots, please have a look at the link when you have time, https://www.xfinity.com/support/articles/about-xfinity-wifi-internet
You may take advantage of our Xfinity Hotspot. The Xfinity Hotspots can definitely save your day as it's available and free nationwide. You can connect any of your devices by connecting to "xfinitywifi" and just by logging in using your Xfinity username and password.
Xfinity My Account - Cable Troubleshooting
Most service issues can be fixed with troubleshooting via My Account app. For future use, I would recommend to try using the My Account app to fix cable services. Make sure you’ve tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input.
My Account App is available on Google & Apple Store & can be accessed using Xfinity User ID & password. The app is exclusively for Xfinity customers & it is very user friendly. To know how you can easily troubleshoot via My Account, please visit the link :
https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting
Xfinity Flex
Stream your favorite content in one place at no extra cost – including thousands of free TV shows and movies. Using a Wireless Streaming Box, you can watch Netflix, Amazon Prime Video, thousands of free movies, shows and more – without switching apps or inputs. Flex offers one-stop search and control with the award-winning Voice Remote.
Stream over 10,000 free movies and TV shows through apps included for free with Xfinity Flex service. Watch, rent or purchase On Demand content, available in 4K UHD. First Flex streaming TV Box (includes the 4K streaming TV Box) will be available at no additional cost.
Xfinity Flex brings you what you love, all in one place - your TV! With Xfinity Flex, you’ll be able to stream more than 10,000 free movies. Also access their music choices, like Pandora, iHeartRadio and Amazon Music.
Xfinity xFi App
I see you have xFi compatible modem. With Xfinity xFi, set up Wi-Fi environment in minutes, find your Wi-Fi password, troubleshoot internet issues, setup Parental Controls. The app is exclusively for Xfinity customers and available on Google or Apple Store. Login using the Xfinity Primary User ID & password.
I would suggest to give it a try. I am confident you will find it easy and convenient to manage Xfinity internet. When you have time, please visit the link https://www.xfinity.com/support/articles/xfinity-xfi-overview
Appreciation / Pleasantries
Appreciation / Pleasantries
I notice you are with us since _____ and with this I would like to thank you for being with us for over ______ years and counting. We appreciate your business.
Thank you for being on hold
Thank you for your patience
I noticed while authenticating your account that you've been with us for the last ____ years. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity. We really could not be doing this without you.
That's not the experience we want you to have as a customer. We want to apologize for falling short
You have been a fantastic team player in helping me resolve your concern.
Happy to help
Thank you for being an awesome customer throughout the chat. We appreciate your business. Thank you for choosing Xfinity.
Thank you for your efforts, I truly appreciate it.
Relate/Assurance/Issue Acknowledgement/Empathy/Sympathy
Relate/Issue Acknowledgement/Empathy/Sympathy
Staying connected to the internet is a necessity nowadays. I appreciate you taking time chatting in about this matter. I will check the status of equipment in the system and help you. Please confirm the WiFi Network name you trying to connect ?
I am sorry your internet is not working. I know that can be frustrating. I will be glad to help you resolve this issue. May I have your name and address please?
I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.
Thank you for letting us know about this. Nothing to worry, we can take a look on your account for us to know what is keeping you from activating your modem. Rest assured we are here to help.
I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you
I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
I appreciate you bringing this to our attention. That's not the experience we want you to have as a customer. Let me go ahead and check the root cause of the issue and fix it.
I totally understand the value of internet service for you and will surely take care of it for you.
I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored.
Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
Appreciation / Pleseantries
I notice you are with us since _____ and with this I would like to thank you for being with us for over ______ years and counting. We appreciate your business.
Thank you for being on hold
Thank you for your patience
I noticed while authenticating your account that you've been with us for the last ____ years. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity. We really could not be doing this without you.
That's not the experience we want you to have as a customer. We want to apologize for falling short
You have been a fantastic team player in helping me resolve your concern.
Happy to help
Thank you for being an awesome customer throughout the chat. We appreciate your business. Thank you for choosing Xfinity.
Thank you for your efforts, I truly appreciate it.
Modem Hard Reset
We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start ,MH
Connect WiFi Devices That Are Only Compatible With The 2.4 GHz
How can a customer connect WiFi devices that are only compatible with the 2.4 GHz band if WiFi Intelligence is enabled?
From a computer or device connected to the Gateway, open an Internet browser and access the Admin Tool at http://10.0.0.1.
Once logged in, select Connection and then Wi-Fi.
Select EDIT at the end of the row for the 5 GHz Frequency Band.
Select Disable and then SAVE SETTINGS.
Complete set up of the WiFi device using the device’s app
Go back into the Admin Tool and re-enable the 5 GHz band. It’s important that customers re-enable the 5 GHz band to keep their WiFi network functioning optimally. Furthermore, for customers with xFi Pods, the pods will remain offline until both bands are enabled.
Cancel
You have 30 days to cancel this Contract without penalty. The 30-day cancellation period begins on the date of installation if Comcast installs or activates your Service, or on the date your Service is activated (but in no event less than 5 days after equipment is shipped to you) if you install Service with a Self-Installation Kit.
Reason For Login
May I know the username and reason for login so that I can assist you with that as well?
Disclaimer
We do not charge for service visits scheduled within 30 days of a previously technician completed service visit, installation, or change of service.
An adult over the age of 18 must be present during the entire appointment.
We’ll need access to all cable outlets in the home and the technician will not move furniture.
We may charge for this visit if we determine the problem is not caused by Comcast equipment or service.
Pets must be secured during the technician visit, for their own safety and the technician’s.
Tog
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
At Home
Are you currently at home and connected to xfinity wifi network?
New Year
A new year is here! Wishing you love, laughter and endless joy in this new chapter.
Toggle
Please do not press back button and also avoid switching to other applications for us to stay connected without any interruption.
Manage Appointment
You can also manage your appointment using the link https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments
Password Reset Link
Okay, now, please use the link https://idm.xfinity.com/myaccount/reset?execution=e1s1 to set a new password now.
Prorate
Your statement is prepared one month in advance. Your next two bills may be different because of partial month charges or credits and any one-time charges.
Store Appointment
I would recommend you to visit the link to book a prior appointment at https://www.xfinity.com/local/store-offers?q=39.9612%2C-75.2303 to save time at the store:
1) Enter a location and click the magnifying glass or select the Use current location button to search for a store near you.
2) The closest stores will appear for you to choose from. Select a store by clicking on the tile in the search results or the View Store Details link.
3) Click the Book Appointment button.
4)Choose an appointment type from the list that appears and click Continue.
5) Select a date and time and click Continue.
6) Enter your contact information (first and last name, preferred email address and phone number) in the required fields. If you’d like to receive text message reminders for an upcoming appointment, you can check the box. You also have the option to add details on why you want to schedule an appointment. Then click Schedule It.
7) You'll see a confirmation screen with your scheduled appointment information.
8) You'll also receive a confirmation email at the email address you provided on the contact information page. To reschedule or cancel the appointment, just click the link provided in the email.
Note: If you opted in to receive SMS messages, you will also receive a link to check-in on your phone about 15 minutes prior to your appointment. Please only check-in once you’ve arrived or parked at the store.
https://www.xfinity.com/support/articles/schedule-appointment-online
Relate
As a customer myself, I can understand the importance of a good internet. I will ensure that I will assist you with the best today.
Christmas
"I hope your holiday season is full of peace, joy and happiness." "Wishing you a Christmas that's merry and bright!"
Additional Assistance
Thank you for allowing me to assist you today. It was nice assisting and chatting with you today. Is there anything else I may assist you with?
Transfer
I apologize, this team handle internet troubleshooting. However, we have a dedicated team who works specifically with billing matters, let me connect you with them for assistance. May I connect you with a specialist from billing who can help you?
AAD
Is there anything else I have assist you with?
Is there anything else I may help?
Hard Reset
You will need to hard reset the modem by using a small object (paper clip or pin) to hold in the reset button on the back of the modem. Hold the reset button for 30 seconds until all the LED lights power off and wait two minutes.
Address
May I please have your your full name and full address along with zip code?
Inhome
Please be advised that live television can only be streamed to your mobile device while you are connected to their personal XFINITY network (not an XFINITY WiFi hotspot). Are you connected to their personal XFINITY network?
TV GO
Are you trying to stream in-home channel or a TV Go channel? Note: TV Go channels are indicated within the app with a TV Go icon.
Seasonal
Note: I recommend setting your End Date 24 hours prior to returning home. This helps ensure you have a smooth return from Seasonal Convenience Plan.
Movers
You can click on the link https://www.xfinity.com/learn/moving and fill the details to move the services.
Opening
Wonderful day! thank you for contacting Xfinity Support. Feel free to call me Rahul. May I know the first and last name of the awesome customer I am assisting and your concern please?
INternet
INTERNET Features
The fastest and most reliable in-home WiFi
Reliably fast speeds with the most coverage for all rooms, all devices, all the time
Consistently fast speeds even at peak hours, when everyone's online
The fastest hotspots with the most coverage nationwide delivered by Xfinity WiFi
Millions of hotspots nationwide to stay connected
The ability to watch Netflix, Amazon Prime Video, thousands of free movies, shows and more – all without switching apps or inputs with Xfinity Flex
Xfinity Internet delivers the fastest Internet on the largest Gig speed network and over the past year we’ve increased download and upload speeds for millions of customers across multiple speed tiers at no additional cost. We also introduced WiFi speeds faster than a Gig for customers in our Gigabit speed tier. We deliver the ultimate in-home WiFi experience through Xfinity xFi – not just with fast speeds, but with Advanced Security built into our xFi Gateways and new ways to control the experience with the Xfinity app down to an individual user or device. Customers can have the confidence they’re getting the speed they need to work, stream, learn, and play using the Device Checkup feature in the Xfinity app that tests the Internet speed reaching every connected device in their home. We also continue to enhance the app to give customers everything they need to manage their account, all in one place – pay their bill, view their plan details, change or upgrade their service and more.
MOBILE
We enhanced Xfinity Mobile, too, introducing the lowest price ever for Unlimited data with 5G included – $30 a line for four lines – providing even more value to new and existing customers. We also introduced more affordable, flexible and predictable payment options for customers traveling abroad with the new Xfinity Mobile Global Travel Pass feature. And we continue to enhance the device portfolio with today’s most popular devices including the Samsung Galaxy S21 series, the Samsung Galaxy Z Fold3 5G and Z Flip3 5G, the new iPhone 13 and iPad lineup, Google Pixel devices, and more! Xfinity Mobile continues to provide unmatched value and the freedom to mix and match data options and switch anytime to save hundreds a year. It’s why the American Customer Satisfaction Index (ACSI) rated us #1 in customer satisfaction for the second year in a row.
EBB
After completing the enrollment process from the xfinity.com/EBB site, you will receive an EBB application in-progress $0 email confirmation which indicates your application is under review. Once the customer has been approved, you will receive an approval email that provides the details of the program and when to expect the credit to be applied to their bill statement.
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