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FOR QUESTION 1
How would you rate your satisfaction with the Time Warner Cable representative you spoke with today
use the word …"satisfy"
Ex: …" Was I able to satisfy the reason of your call today?"
FOR QUESTION 2
"Please rate your satisfaction with the representative's knowledge and ability to explain our products and services.
Use the word …. " ability to explain"
ex:…" was I able to thoroughly explain the reason why …"
FOR QUESTION 3
"HOW WILL YOU RATE THE HELPFULNESS AND RESPONSIVENESS OF THE REPRESENTATIVE?"
use the word…" help and response"
Ex. "I will help you…" and “I will make sure that you get the proper response to your issue…"
FOR QUESTION 4
“Overall, how likely is it that you would recommend Time Warner Cable to a friend or colleague?
use the word…"tell or mention"
Ex:"…TWC would like to make sure that your problem is taken care of so you can tell/mention to your friends and family the best experience you had with TWC…"
FOR QUESTION 5
“Did the Time Warner Cable representative you spoke with today, offer a satisfactory solution to resolve your issue?”
use the word…"satisfied"
ex:…"are you satisfied with the resolution provided today?…"
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