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ManyChat Vs Tidio - The Battle of the Chat Apps
In this article, we'll compare and contrast ManyChat versus Tidio, two popular chat apps for business. In this comparison, we'll look at both apps' multi-step workflows, as well as the benefits and limitations of each. You'll also learn about the differences between Tidio and Jivochat, a service from the Zendesk Suite. Which one is right for your business?

ManyChat offers a free plan

ManyChat offers a free plan on their website for testing purposes, but it has limited features, including limited integrations. You also cannot use advanced features, such as advanced reporting and user segmentation, unless you pay for the advanced plans. Nevertheless, the free plan includes unlimited live chats and visitor info. Tidio also allows you to collaborate with other users by adding notes and tags. This means that your team can easily improve your chatbot.

Both services offer a free plan, and you can test them both out to decide which one is best for your needs. ManyChat is a more straightforward, beginner-friendly chat app than Tidio, but both are equally capable for advanced users. ManyChat's visual flow builder makes it easier to customize the bots for your users. This helps boost conversions. Tidio is a good choice for small and medium businesses.

Tidio offers a multi-step workflow

With the help of sequences, you can automate subscriber interactions and build strong relationships. Depending on the type of interaction you want to create, you can send different messages to your subscribers at various stages of the buying cycle. Some examples of sequences include sending an automated welcome series to new subscribers, re-engaging people who haven't interacted with your business for 30 days, and more.

The manyChat chatbot can also gather opt-ins for communicating via email and re-engage your audience after each conversation. This workflow helps you see what topics your audience is interested in, and it will enable you to tailor your email content based on those insights. Franklin found that her campaign with ManyChat helped her grow her email subscriber base by 50%. With the help of manyChat's workflow, she was able to track her results, and the participants received a link to follow their progress.

Zendesk Suite

Both ManyChat and Tidio are great chat applications, but they do differ slightly in how they manage conversations. For a business looking for a chat app, responsiveness and bot capabilities are important factors. manychat vs tidio offers templates that allow users to start several conversations at once, sending pre-made messages. You can also trigger certain responses with templates. Tidio has a limited number of templates, but many business users will find them useful.

Both apps have a different approach to bot development. ManyChat offers a simple and beginner-friendly interface, but Tidio has more flexibility and features. Tidio works with Facebook Messenger and WhatsApp, while ManyChat is a standalone chat application. To create a bot, you must create an account on both platforms and paste in a piece of code to your website. Tidio has many advanced features, including scheduling replies and sending automated replies.

Jivochat

If you're wondering which of the two chat apps is better for your business, you've come to the right place. Both Jivochat and ManyChat have some great features to offer. The Jivochat agent interface is quite unique and has some great features such as hotkeys, canned responses, color-coded chats, and the ability to translate chats into 20 languages. It also has a mobile app and 24/7 support.

When comparing Jivochat to ManyChat, you'll see that the former has more features and is easier to use. JivoChat has better usage coverage across a wider variety of websites, including Facebook Messenger. But while ManyChat's coverage is more diverse, Jivochat has a better knowledge base. The two apps offer free trials, but you'll have to pay to upgrade to use advanced features.
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