Notes

SPEED UPGRADE
Meanwhile checking your account details I found that you have 800 mbps internet speed and your modem is eligible for 1000 mbps just for additional $ 10 .
Usually it costs $ 30 but under special discount you are getting it just for $ 10 extra
I will recommend you to grab this supersaver offer.


ULTIMATE UPGRADE
Meanwhile checking your account details I found that you have 125+ channel plan and you are eligible for 185+ channel plan
Usually it costs $ 40 but under special discount you are getting it just for $ 20 extra with 50% discount
Would you like to recommend this amazing offer?

XFI COMPLETE
I can see that your internet modem is eligible xfi complete
Under xfi complete you get unlimited monthly internet along other other features like advanced security to protect you from online threats and virus


You will also become eligible for xfi pods (wifi extenders) after 14 days of successful inhome wifi assessment
I will recommend you to take the complete advantage of your modem by adding xfi complete as it will cost only $ 11 extra


Objection Handling

I can completely understand your side but however you can try for one month and cancel it later if you don't like it

This is a ongoing xfinity loyalty offer going on which I really do not want you to miss. Please make the most of it before it expires

This upgrade will make your internet connectivity more stable and you will experience a seamless connectivity than before. I am sure you are going to love it as it is worth adding to your plan


If you don't mind may I know the reason for hesitation?

I am in a Contract, and I still owe on my current phone.
Agent: Mr./Mrs. Customer I totally understand, and I am so glad that you got me today. We have some AMAZING deals right now with Xfinity. If you switch your mobile services with us, you can bring 3 devices and get a Google Pixel On Us for your line for $120/mth. You will receive a $100 Gift card for the 3 BYOD devices and a $200 Gift card per line for switching to Xfinity! With your Internet Plan, you also qualify for an additional $20 discount/mth. That’s a total monthly savings of ___ monthly. I can get you set up today.”

Customer: "I only pay $80 for my two unlimited lines with T-Mobile, plus I still owe $100 on one of my phones. I think I'm just going to stick with them.

Agent: "T-Mobile has some solid pricing, but two unlimited lines with us is only $60! You could pay off your phone, switch to Xfinity Mobile, and make your money back in 5 months from what you will be saving with Xfinity. Additionally, you will have the unmatched speed of 5G, the best 4G LTE, and millions of secure Xfinity Wi-Fi hotspots— all in one powerful network!”

Customer: “I really enjoy the coverage I currently have, and I am not having any issues with my services”
Agent: “I understand and thank you for sharing those details with me. With our Xfinity Mobile we have millions of secure Wi-Fi hotspots that you can use while traveling for the holidays. T- Mobile does not offer unlimited access like Xfinity. Xfinity also has Nationwide 5G coverage and you can also switch your plan to unlimited whenever you need to. We would love for you to have all of your services with us. The more services you have the more you save”.

Customer: “I really don’t want to switch my services; it can be such a hassle switching!

Agent: I totally understand; You have reached the right person and I am so glad you got me today. At Xfinity we have the option for our customers to Bring your own device, for eligible devices, and I can guide you through the process on how to make the switch!! How does that sound?