Notes

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UID SCRIPTS:

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I would like to inform you that the verification is must important for your account security. So that your account could be safe from any fraudulent activities. I hope you can understand. Because our first priority to safe the customers every information of the account.
I will help you to log in to Xfinity account.

Please provide the username you are trying to access and reason for login so that I can assist with that as well?

Just to set the right expectation, as per the process for resetting the password on the chat you must be at home and connected to Xfinity Home Wi-Fi, you must have an alternate unique non comcast email address or mobile phone number which should be associated with the smartphone...

I can see that the shared username don't have a password recovery option linked so I will link the option and will further proceed with the password recovery.

Please help me with the phone number or with third party email address to add in your account for password recovery options.

Thank you, let me go a head and add it for you to reset the password.

Now I am sending a link to validate this email address/mobile (Use one) and link will be active if connected to in-home Xfinity Internet connection. So you just need to click on that link in order to validate it.

We are sending a link to validate this mobile and link will be active if connected to in-home Xfinity Internet connection.

Please let me know once you validate the link.

I am sorry this number is associated with the other account, could you please help me with the other one. You can also help me with the third party email address.

I wish I can reset your password over the chat however we are bounded with the process and we are not authroize to add the number without Internet.

Is there any one who present at your home so I will add her/his number and he will help you to validate this email by home net work and after that you will be able to reset the password.

Let me help you with the alternative, may I know is there is someone is connected to your home network in your home?

Alright, please ensure that your phone is must connected to home network, the home network is act like security key in the password reset.

Please ensure that you are connected to the home network, if your phone is connected to the home network then it will not ask for password to validate the link.

Now you can create a new password by above link and you will receive reset code on your email address.

Link in email/text will only work if you are connected to XFINITY Home network.

I would request you please check your spam folder in email once, sometime it come in spam folder.

You can navigate this link any time within 72 hours to confirm the email addition, once it is confirmed then you can visit Comcast site(Www.xfinity.com) and click the forget password option or click the direct link

Please open this link : https://idm.xfinity.com/myaccount/reset and follow the instructions and you will get the reset code on your email address([email protected]) and you can create a new password.

Thank you for validating the link, your email address/phone number has been updated for the password recovery.

https://idm.xfinity.com/myaccount/reset

Enter the user name and you will get the reset code on

Once you enter that code you will be able to create a new password.

Please let me know once you create a new password, I am here with you.

Have you create a new password and able to login in your account?

Your username is:

Awesome, so happy to hear that. I really appreciate it your efforts and cooperations Yew.

Also, we have My Account app available for download at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to change your Xfinity Account password/Wi-Fi Network name or password through your tablet/mobile device.

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TOL:

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https://care-portal.xfinity.com/manage-accounts make default of linkimh account

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Merge account

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https://www.xfinity.com/support/articles/switching-between-multiple-accounts



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CHAT HANDLING for UID

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I can understand but your online account and home internet service sync with each other to get the email and phone register on your account that make the process secure so no other person connected to third party network get access to your account for the changes. I hope you can understand.

I apologize for the inconvenience. This is the automated process for the password reset. It is done to make the process convenient for the future. You just need to register your personal email or phone for the password reset code once then you will no longer need us in future for password.

Is there anyone available at home who can register email and phone for the password reset? After login you can make the email and phone changes as well.

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CSA:

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I would request you to please call our customer service assurance department at 1-888-565-4329 between 6 am to 2 am ET/seven days a week. They will help you with the reset code.

As you stated that you will not be able to get the reset code on your email ID on the account , I would request you to please call our customer service assurance department at 1-888-565-4329 between 6 am to 2 am ET/seven days a week. They will help you with the reset code.

Our Customer Security Assurance (CSA) team makes sure you have a safe online experience. These security professionals handle issues like phishing, spam, infected computers (often called bots), online fraud and other security issues.

Please confirm me on chat once you are able to login.

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COMPROMISED:

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We have witnessed suspicious activity on your account and as a result your account has been locked. I apologize I would not be able to reset the password for your account. However, I would request you to please contact our Customer Security Assurance team at 1-888-565-4329 and they would be able to take care of this concern.

It seems your password has been compromised and someone has tried to login to your account. Hence, for safety of your personal information, your account has been locked. We have a dedicated Customer Security Assurance team that takes care of these concerns. You can contact them at 1-888-565-4329 and they would be able to help you.

It seems your password has been compromised and someone has tried to login to your account.

We do have a concern team , who will take care of your account security, and when they found suspicious activity on your account so they change the password and notify you.

This is just to keep your account security intact.

That is why you have received this email. and when you change the password again, then the account will be safe and secure again.

Darryl, I request you please call on 1-888-565-4329 once and dedicated team will help you to reset the password for you. I wish I can help you to reset the password however you ar not connected to home network and your account security matter allot for us so we have dedicated Customer Security Assurance team that takes care of these concerns. You can contact them at 1-888-565-4329 and they would be able to help you.

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I agree with your point however due to security reason you must be connected with Xfinity home Internet to add new email to your account as to ensure safety of your credentials since your Credit card and SSN details are updated on MY Account, so in order to protect these details Comcast has simplified the password reset procedure.

Let me help you with an example for why Xfinity Internet is must for password reset.

If we allow the any network to add the email to your account so any one can add his/her email to account and he/she login to account and your account might be hamper.

That is a reason due the government guidelines Comcast has made these changes as your account security matters allot for us.

I wish I can reset your password over the chat however you must be connected with Xfinity home Internet to add new email to your account as to ensure safety of your credentials since your Credit card and SSN details are updated on MY Account, so in order to protect these details Comcast has simplified the password reset procedure. You just call on above number and dedicated team will help you to reset the password as I have made all notes on account and they will help you in right way.

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