Notes
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Chat ID –
Cust Concern –
Action Taken – replied on whatsapp//
Communication – Info shared//
Chat ID –
Cust Concern – cx want to return//APUC
Action Taken – replied on whatsapp//
Communication – Info shared//tat hared 72 hours
Chat ID –
Cust Concern – cx ask for delivery details
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 24 hours
Chat ID –
Cust Concern – cx ask for delivery details//UD marked
Action Taken – replied on whatsapp//FNDR Filled
Communication – Info shared//tat shared 24 hours
Chat ID –
Cust Concern – cx want to return//Damaged
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 48 hours for update
Chat ID –
Cust Concern – cx want to return//Different
Action Taken – replied on whatsapp//
Communication – Info shared//macro sent//images requested
Chat ID –
Cust Concern – cx want to return//Pickup
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 2 to 3 days
Chat ID –
Cust Concern – cx ask for delivery details//Miscellaneous
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 24 hours
Chat ID –
Issue – cx want to cancel the product
Action Taken – replied on whatsapp//
Communication – Info shared//ask cx to refuse delivery at doorstep
Chat ID –
Cust Concern – cx want to return//complete item missing
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 07 days for update//macro sent
Chat ID –
Issue – cx ask for delivery details//RTO order
Action Taken – replied on whatsapp//
Communication – Info shared//ask cx to place new order
Chat ID –
Cust Concern – cx want to return//APUC
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 72 hours
Chat ID –
Issue – cx ask for delivery details//ODA
Action Taken – replied on whatsapp//
Communication – Info shared//ask cx to self pickup
Chat ID –
Cust Concern – cx want to return//Empty parcel//above 500
Action Taken – replied on whatsapp//
Communication – Info shared//macro sent//UT form asked//tat shared 07 days for update
Chat ID –
Issue – cx ask for refund//Failed transaction
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 72 hours for auto refund
Chat ID – BDF15D4D17E2BAF
Cust Concern – cx want to return//Different product received by cx
Action Taken – replied on whatsapp//
Communication – Info shared//macro sent//images received//tat shared 24 to 48 hours
Chat ID – 2A67355874750AF
Cust Concern – cx want to return//cx ask about refund//already initiated
Action Taken – replied on whatsapp//
Communication – Info shared//cx want refund on bank but has already done in Snapdeal Credits//Soft Denial given//Apology done
Chat ID – 081F96CF8C2A204
Cust Concern – cx want to return//Manual pickup
Action Taken – replied on whatsapp//
Communication – Info shared//ask cx to submit the order by courier service//cx not agree//Apology done
Chat ID –
Cust Concern – cx want to return//RPI Denial
Action Taken – replied on whatsapp//
Communication – Info shared//Denial Given//Apology done//
Chat ID –
Cust Concern – cx ask for refund//Failed Transaction
Action Taken – replied on whatsapp//
Communication – Info shared//tat shared 72 hours for auto refund
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