Notes

A key finding was that the so-called chain of command or lines of authority across the various fire and emergency authorities was unclear. In the midst of an overwhelming crisis, cooperation and coordination was not enough: someone had to hold ultimate authority

the Royal Commission into aged care was told that it is not clear who amongst the myriad agencies and regulatory bodies holds accountability for the all-important task of pandemic preparedness in the vulnerable aged care sector.
When the corona virus got into nursing homes residents died in their dozens. As is often the case in Australia, the states and territories blamed the Commonwealth while the Commonwealth blamed the states and territories. Both blamed aged care providers.

there was no cohesive and unambiguous leadership structure" in place that made, and took responsibility for, the outsourcing decision.

21st century leaders and managers are constantly told to delegate to their staff, to not manage them too tightly and to encourage their creativity

the absence of clear lines of authority and decision-making, people can and do die. Ironically, it is often only when a disaster or major stuff up occurs that the calls go out in the media and on social media to find out who was in charge and thus who should be blamed.

the chain of command is the official hierarchy of authority in an organisation that dictates who is in charge of whom up and down the entity.