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Since when you are facing the issue and have you performed any troubleshooting steps?
I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you
Meanwhile, how's your day been so far?
Just to set right expectation, it will take few minutes to schedule a tech for you. I would request you to please bear with me, your patience will be highly appreciated.
I would request you to please return the old equipment to avoid the additional equipment charges.
Out of curiosity, may I know how much you are paying for mobile services and how many lines do you have?
Please help me with the preferred phone number to contact you before the Tech arrive.
Thank you for being so nice and very patient throughout the chat, certainly the best customer I had chatted today, will there be anything else I can assist you with?
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