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The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call: Fulfilled client's request for a copy of the receipt
Resolved or Escalate:
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Nature of the Problem:
The clients desired resolution:
Did you call the hotel: What was the outcome:
Did you call AAS: What was the outcome:
What else did you do to resolve the situation:
What was the final outcome of the call: Resent copy of itinerary information per client's request.
Resolved or Escalate:
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Resent copy of Cancellation per client's request.
Cancelled ___ rooms per client's request
Modified # of days per client's request from the _____ to the ______
Modified smoking preference from __________ to ____________
Modified number of guests per client's request
Cancelled reservation per client's request and sent a Cancellation receipt.
Cancelled reservation per client's request and sent a Cancellation receipt. Escalated to Escalations
Team to assess further refunds
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