Notes
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DDEANTWAI MOORE
06:41:44 PM EDTWeb Chat
Sounds very interesting. What kind of data plan comes with the $15 plan
You06:43:28 PM EDTWeb Chat
You will get unlimited calling with unlimited texting with 1 gig data but you don't want to concern about 1 gig data as inside the home and outside the home, I will provide you access for millions of hotspot which will work with 5G connectivity
06:44
Inside the home, you can use Xfinity Wi-Fi for connection
06:44
And outside the house, you can connect with millions of hotspot and I can assure you that you will definitely love the service
06:44
We have available dual network Verizon and Xfinity itself. You will get better and strong connectivity anytime anywhere.
06:45:48 PM EDT
The customer has minimized the chat
06:46:00 PM EDT
The customer has restored the chat
You06:46:08 PM EDTWeb Chat
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
06:46
I am sure and confident that you will like the deal
06:46
however if you want to make any changes then you can make it any time and there will no cancellation fee as well with no contract
DDEANTWAI MOORE
06:48:34 PM EDTWeb Chat
I think I may need little more data
06:49:21 PM EDT
The customer has minimized the chat
You06:49:22 PM EDTWeb Chat
In that case you can go for 3 gb plan at $30 per month or you can go for unlimited data at jsut $ 45 per momth
06:49:28 PM EDT
The customer has restored the chat
You06:49:56 PM EDTWeb Chat
But I would recommend you to go for 1 gb or 3 gb data for now as now ro test the connectivity
06:50
and later if feel you need more data you can add the same as well
DDEANTWAI MOORE
06:51:54 PM EDTWeb Chat
Can I keep my phone as well as the number?
You06:52:17 PM EDTWeb Chat
Yes you can and with that you don't need anything to pay today
DDEANTWAI MOORE
06:52:41 PM EDTWeb Chat
ok I think I’m sold on it
You06:53:03 PM EDTWeb Chat
Great. Shall I go ahead with the SIM card?
DDEANTWAI MOORE
06:53:11 PM EDTWeb Chat
yes
You06:53:45 PM EDTWeb Chat
Great
06:53
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
06:54
Please help me with your date of birth and SSN (like 1-1-1-1-1-1-1 due to security measure) to check the eligibility for Xfinity mobile and send you consent . This chat is end to end encrypted and all the details would be masked.
DDEANTWAI MOORE
06:55:04 PM EDTWeb Chat
0-1-1-0-1-9-8-6
06:55
1-3-8-8-0-7-4-2-5
You06:55:19 PM EDTWeb Chat
Great.
06:55
Please help me with IMEI of the device
06:55
So that we can check the device is compatible for swtiching.
06:56:17 PM EDT
The customer has minimized the chat
06:56:24 PM EDT
The customer has restored the chat
DDEANTWAI MOORE
06:56:34 PM EDTWeb Chat
35 694221 901913 3
You06:56:52 PM EDTWeb Chat
Great
06:56
May I know the carrier name?
DDEANTWAI MOORE
06:57:13 PM EDTWeb Chat
Metro-by-T-Mobile
You06:57:35 PM EDTWeb Chat
Awesome
06:57
May I know the number that you want to switch?
DDEANTWAI MOORE
06:57:52 PM EDTWeb Chat
705-399-0005
You06:57:59 PM EDTWeb Chat
Great
DDEANTWAI MOORE
06:58:01 PM EDTWeb Chat
706-399-0005
06:58
not 705
You06:58:15 PM EDTWeb Chat
Got it
06:58
Estimated today will be $0
06:58
May I know what data plan you want?
DDEANTWAI MOORE
06:59:12 PM EDTWeb Chat
ill start wit the 1gb and check it out
You06:59:21 PM EDTWeb Chat
Great
06:59
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
06:59
Estimated today will be $0 and Estimated monthly bill be $16.85
07:00
I would need to share the approval with you before placing order
DDEANTWAI MOORE
07:00:16 PM EDTWeb Chat
Got it
You07:00:28 PM EDTWeb Chat
But before sharing the approval, I would need to enter all the details to get the approval page
07:00
Do you want billing address same as service address?
DDEANTWAI MOORE
07:00:50 PM EDTWeb Chat
yes
You07:01:08 PM EDTWeb Chat
Please help me with card number, date of expiry and cvv to complete the details and then I can share the approval with you
07:01
Just to ensure you that there will be no payment today
07:01
And you can see all the details as the approval of the order
07:01
Please be assured that all the sensitive information like SSN, card infor etc. shared on chat from customers will automatically get masked once the chat will end and even Xfinity representatives will not be able to access that masked information in future.
DDEANTWAI MOORE
07:02:12 PM EDTWeb Chat
4599540161221498 12/24
07:02
451
You07:02:20 PM EDTWeb Chat
Great
07:02
Please provide me your mobile number and email address so that I can share the approval with you
DDEANTWAI MOORE
07:02:57 PM EDTWeb Chat
706-399-0005 [email protected]
You07:03:16 PM EDTWeb Chat
Great
07:03
Shall I share the approval on your mobile number or email?
DDEANTWAI MOORE
07:03:46 PM EDTWeb Chat
Mobile
You07:04:09 PM EDTWeb Chat
I am getting error as the card is expired
07:04
You can provide me any other card and later you can change it by yourself and please be rest assure that there is no charges today
DDEANTWAI MOORE
07:04:43 PM EDTWeb Chat
Sorry xpriy date is 12/26
You07:05:03 PM EDTWeb Chat
Great
07:05
I got it now
You07:06:20 PM EDTWeb Chat
While accessing approval, Please keep the chat window open and please keep responding over the chat to avoid interruption
07:06
I've sent you text approval at 706-399-0005
07:06
Please open the text and click on I AGREE to approve the order
DDEANTWAI MOORE
07:06:51 PM EDTWeb Chat
Ok
07:06:54 PM EDT
The customer has minimized the chat
You07:07:02 PM EDTWeb Chat
Please keep the chat restored and please let me know once done
07:07
I'm at standby
07:07:12 PM EDT
The customer has restored the chat
DDEANTWAI MOORE
07:07:23 PM EDTWeb Chat
Done
You07:07:33 PM EDTWeb Chat
Thank you
07:08
Let me check
You07:09:09 PM EDTWeb Chat
Order completed successfully!
A receipt for order #3726400165351529345 has been emailed to [email protected]
07:09
Let me share the important details with you now regarding the order
07:10
I've sent you email at [email protected] regarding mobile activation
07:10
Also SIM card will be provided to you within 2-3 working days
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