Notes

Cx said I have placed an order for exchange new mobile received but for old mobile pick-up not done We are sorry to hear this.I request you to share the registered mobile number or order ID.
Oneplus
If the customer is sharing some service/order ID and it doesn't belong to Cashify that means it is instant exchange. Here only the source companies will help. (Info for the agent, not a template)
Instant exchange pick-up denied by agent (Oneplus) We are sorry for the inconvenience caused to you. We request you kindly contact (source company name ).
Oneplus contact details I request you to contact @ OnePlus Hotline Number (1800-102-8411) or WhatsApp (+12063398988).
They will only be able to help you as it is an instant exchange.

Tata Cliq
If the customer says agent denied the pick-up. We are sorry to hear this. Please share the exact reason shared by the agent for denying the pick-up.
Order placed waiting for pick-up I will surely help you with this. Kindly share the tracking ID you have received for the pick-up.
if cx shared some issue with the device and the agent denied the pick-up We are sorry to inform you as your device is cracked/damaged. The pick-up cannot be done. We request you to kindly contact the TATA CLIQ. They will help you with the same.


Samsung
The new device received // Old device not picked up. and no order visible with cx number or email ID We are sorry to hear this. I will help you with the same. Kindly share the registered mobile number or service ID, so I can check the details.
After taking no, if no order found, Check CS panel If no order We are sorry to inform you as I can see there is no order. Kindly share the registered mobile number.
If cx sharing another no, or saying this is the only registered no. and there is no order We regret to inform you, there is no order with this number. I request you to kindly contact Samsung for this.
If an order is visible and leads in cash, never push it We would like to inform you as we can check your order is in cash mode. I request you to kindly update the payment details, so we can arrange the pick-up.
Payment update If cx ask how can I change or update the details. send below templates 1 by 1. / Do not share all templates together.
1 We have sent you the payment link on your registered mobile number as well as email id. Please click on the select the preferred payment mode, the pickup of your old device will be scheduled once the payment mode is selected.
2 You are requested to select the payment mode at the earliest as delay may lead to a difference in the earlier quoted value.
3 If you have missed out on the link it cannot be resent, please visit www.cashify.in and log in using your registered mobile number. Click on "Your name">order> see details>Change payment mode> Select UPI or Bank transfer, and click on the "submit" button after entering the details.
4 In case by clicking on the link you get an error message saying "No order found", you will have to log in to Cashify.in using your Samsung registered mobile number you have used while creating the order with Samsung to update the details.

Payment options customer can select while updating payment mode in samsung exchange " I'd like to inform you that the following payment methods are available to sell your device with Cashify.

1. Bank Transfer
2. PayTm
3. UPI
4. Amazon gift voucher
5. Croma voucher
6. Flipkart gift voucher
7. APR Voucher"

Sir/Ma'am we are dealing in indirect exchange. If you like to exchange your device kindly visit the brand website( brand name). From there you will be able to select the device as per your requirement and you can also exchange it. for more details please visit (site from where he wants to exchange)


New customer

Cx say I want to exchange We are happy to hear this. Kindly confirm if you want a new mobile or a refurbished one.
Cx say refurbished I will surely help you with this. Kindly share the model you want to buy and the model you want to sell along with your area pin code.
For agent checking After receiving details, check refurbished mobile on store.cashify.in and the mobile cx want to sell check on website cashify.in after entering Pincode.(Its not a template)
If cx ask if he can directly go on the store for exchange (OFFLINE ONLY) We are happy to inform you that you can visit our offline store. You can sell the old devices and buy a refurbished mobile and the same time.
If cx ask store address, take city and Pincode. Kindly share your city name along with Pincode, so I can check the availability of offline stores in your area.
Once cx shared. the Pincode Our store address is (_________________) and contact number of store is (_________).

If cx says he wants to buy new mobile. We are sorry to inform you that Cashify does not sell new mobiles, we sell only refurbished mobiles. I request you to sell your old device at Cashify and the best part about Cashify is that you will get instant payment. You can buy your new mobile online or offline.

If cx want to exchange only Kindly share the model you want to buy.
Once received (if mobile is Samsung We would like to inform you that you can visit the Samsung store to place the order to exchange your mobile or visit the https://www.samsung.com/in/mobile/ to place the order.
Realme Kindly visit the Realme offline store to place the order to exchange your mobile or visit https://www.realme.com/in/ to place the order.
Oneplus Sir, please visit the Oneplus offline store to place the order to exchange your mobile or visit https://www.oneplus.in/buyback to place the order.
MI exclusive (only offline store) To exchange your mobile for the new MI mobile, please visit the offline store. You can use this link https://www.mi.com/in/service/mihome/ to search MI home offline stores in your area.
Vivo Exchange Kindly visit on Vivo store or visit this exchange link https://shop.vivo.com/in/sp/vivo_exchange to place the order.

If cx say Apple mobile., take model first he wants to buy Need to follow APR templates as agents are sharing already