Notes

*****Account deletion*****
- I would like to inform you that as per your request I'm raising the concern of deleting your account with us and deleting your account with us would take 15 working days.

***Account Blocked- 30 days*****
- I'm really sorry to inform you but As I can check, you've placed three orders this month, which has resulted in the account being blocked for security reasons.
- Do not worry, After 30 days, it will unblock, and you will be able to place a new order.

****Multiple Quote- Number Blocked****
-I'm really sorry to inform you that, Your phone number may be blocked from generating multiple quotations on our website due to security concerns.
- Do not worry, It will take between 24 to 48 hours to automatically unblock. I would request you to refrain from generating any quotes during this period.

****Govt Id Proof in Recycle Orders******
- I would like to inform you that government ID proof is required for a successful order. Please try placing the order via the website.
- If you still face any issues while placing the order, please send an email to [email protected].

****How Cx will get payment after pick-up****
- I would like to inform you that once you place an order with Cashify to sell your old device, our technician will come to your location and diagnose it in front of you, after which you will be paid via the payment method you selected.
- I would like to inform you that once you place an order with Cashify to sell your old device, our technician will come to your location and diagnose it in front of you, and as per your mode of payment, you will instantly receive your payment.

****not happy with requote******
- I understand that you are not happy with the quoted amount however the price quoted on our portal is as per the market standard and the current resale value of the device. We are really sorry that this is the best price we can offer as of now.

****Device Has motherboard heating issue*****
- I regret to inform you that at this time, Cashify does not accept devices that have a motherboard or heating problem.
- We are really sorry we would not be able to purchase the device.

***** Wrong Information shared by mistake******
- By mistake, I shared the wrong information. I sincerely apologize. Please ignore the past information.

***** Bulk Sales( more than4 devices) *****
Could you please confirm how many devices are you looking to sell?

***** Bulk - if more than 4*****
- I would like to inform you that, if you are looking to sell devices in bulk, please share the details of the devices and your contact details with us at [email protected]. And our team will contact you with the customized quote amount.
****Locked Devices****
- I regret to inform you that if the device is locked, the technician will not be able to pick up the device.

**** cancel reason- DEALER lead *****
- We got an update that you are dealing in mobile shops/accessories/working in finance, and as a company norm, I'm really sorry to inform you that we do not buy devices from said people due to which all your orders are failed.

****Status-Deal to be failed - Reopening****
- As per your request, I am reopening the order for you. Your quoted amount is (). and the pickup is scheduled for (date and slot).
- Please keep your phone 50% charged and also provide the technician with government address proof.

**** Resend Invoice****
- I would request you to please login to your Cashify account, go to Profile>> orders>> select the order>>resend the invoice.
- Don't worry, It will be resent to your registered email.

**** Detailed Steps Only If required *****
- To redeem the voucher, please follow the steps below:
Register for a Cashify account.
Go to - Profile>>the orders >> Select the order>> View details>>OTP >> Verify OTP>>Voucher detail.
- All details of the voucher will be displayed after the verification.

****Resend Voucher (ask the customer to check in spam as well)****
- I would request you to please login to your Cashify account, go to Profile>> orders>> select the order>>resend the vouchers. It will be resent to your registered email.

*****Redeem Amazon Voucher****
- You have to visit Amazon.in to redeem the voucher.
- I would request you to please go to Amazon Pay > Add Gift Card > Enter your coupon code.
- Donot worry,The voucher amount will be added as Amazon Pay Balance. You will get an additional 4% of the total amount for your device.

****Donation Process*****
- I would like to inform you that you can donate the smartphone which are in working condition with minor issues.
- We will be repaired the device and would further send to NGOs to help the ones in need.
- As a token of appreciation, you will get a certificate for donating the device at the registered mail address from us.

*****Dead/Recycle*******
- I would like to inform you that you can recycle dead devices where you will get a flat 200 INR voucher which you can redeem from our website.
- The voucher is valid for 6-month.
- As you confirmed that your device is dead, we regret to notify you that we are unable to purchase a dead device. You can, however, recycle the same.
- I would like to inform you that you can recycle your dead device in which we are providing a flat 200 INR voucher to the customer, which you are able to utilise on our website (store.cashify.in) for the purchase of any accessories or any other refurbished gadget.
- I would like to inform you that the voucher is only valid for a one-time transaction.

*****EMI Devices******
- I would like to inform you that, All financed devices or devices purchased on EMI will only be eligible for sale once the installments are paid.
- So,You are required to share a NOC issued by the finance provider at the time of pickup.

*****Device Listed (First check on Spotfire)*****
- Thank you for sharing your device's specifications. As I can check the device is listed you can easily place this order by visiting our Cashify website or apps.

*****Device Not Listed *****
I'm really sorry to inform you that your device is not listed. Unfortunately, you will only be able to sell devices that are currently listed on our site. However, we are constantly adding more devices hopefully we will be able to serve you soon.

*** laptop Not Listed ******
- This is to inform you that if you are unable to find your laptop model in our list, please visit this link: https://www.cashify.in/sell-old-laptop?brand=1 .We have an option called "Not Listed". You can manually enter the details of your gadget.

*****Order Confirmation *****
- Could you please confirm if you have already placed an order?

*****Unavailability of Charger *****
- As I can check, you have mentioned the availability of a charger here in the configuration, but if you will not provide it at the time of pickup, the price will be impacted.

*****Unavailability of Bill *****
- As I can check, you have mentioned the availability of a bill here in the configuration, but if you will not provide it at the time of pickup, the price will be impacted.

*****last resolution didn't work out*****
- I am sorry that the issue is not resolved yet, let me quickly check where it went wrong.

*****Invoice Availability*****
- Could you please confirm whether you have the invoice with you?

*****Invoice in warranty*****
- If your device is under warranty, then an invoice is mandatory, or else you can sell your device without an invoice with the exact location address proof.

*****Incomplete Address*****
- The address seem incomplete, could you please reconfirm your complete address once again.

*****Proper Address Required*****
- I would like to inofrm you that we can pick your device from same or another location provided you have address proof of that location. The address proof can be for a friend or a relative.
- We require an address proof of the location you have updated for pick up without which pick up will not be possible.

**** Feedback*****
- After this conversation, you will receive the survey feedback on your registered email address. It would be great if you spare a moment to rate this conversation.

******* Call Back*****
- As per your request, I am arranging a call back for the better assistance. Within 60 minute you will get a call back from the concerned team.

**** Address ****
- I would request you to provide one government address proof in which the pick-up location is mentioned, like an Aadhaar Card or Voter Id Card, if the location is a residential area. If it belongs to your workplace, please show your office identity card along with it. The technician will take a picture of it to keep a record of the pick-up location.

*****Not serviceable *****
- I am sorry to inform you that currently, your location is not serviceable for selling a device. Once it will be available you can check it on the Cashify app or website itself.
- And also, what I can suggest you as an alternative is to please visit the nearest cashify store to sell your device.

**** Vouchers failed/pending cases *****
- Failed: I'm really sorry to inform you that your payment is failed. Donot worry, We will resend the voucher to your registered email address. Please allow us 24 to 48 hours for the same.
- Pending: Im really sorry to inform you that your payment is failed. Donot worry, We will resend the voucher to your registered email address. Please allow us today + 2 working days for the same.
Mandatory: In such cases, ask them to verify the email address.

******PAYMENT ISSUE********
***Instant Payment (Cu has been miscommunicated)****
- I apologize for any miscommunication from the agent's end, we offer instant payment at the time of pickup.
- I would request you kindly ask the courier person to mark the order complete at your doorstep so that you can get the payment immediately.

*****Payment Modes******
- Please be informed that these are payment modes available for transactions in Cashify. 1. Wire Transfer2.Paytm 3. UPI 4. Amazon voucher 5. Croma 6.Flipkart Gift Card 7. APR voucher.

*****Payment Mode(UPI) *****
- I would like to inform you that As we have checked, you have selected UPI as a payment mode. You will receive the payment instantly in your UPI-linked bank account at the time of pickup.

*****Payment Mode(Amazon)*****
- I would like to inform you that, If you have selected an Amazon gift voucher as the payment mode, then you will receive the payment as a gift card through the mail at your registered mail address at the time of pickup.

*****Payment Mode(Flipkart)*****
- I would like to inform you that you have selected the Flipkart gift voucher as the payment mode. Then you will receive the payment as a gift card through the mail at your registered mail address at the time of pickup.

*****Payment Mode(IMPS)*****
- I would like to inform you that As we have checked, you have opted for instant bank transfer, so you will get your payment in your bank account through IMPS at the time of pick-up.

*****Payment Mode(Croma)*****
- I would like to inform you that, If you choose a Croma voucher, you will receive a percentage discount off the quoted price for your device. The electronic gift vouchers can be redeemed on www.croma.com and at the Croma Store.

*****Alternate Payment Mode*****
- I would request you to kindly share the alternate bank details through the link shared on your registered mail ID.

*****Change payment mode*****
- I would like to inform you that, you can change your mode of payment from your Cashify account before pickup.
- I'm really sorry to inform you that the payment details can only be changed by your side due to security issues.
However, you can login to the app and make the changes. It's a simple process, kindly log in to your Cashify account, Go to profile >>Payment mode>>choice payment mode>>Update.
- The payment method cannot be changed once the order is complete.

*****Payment Link Submitted/Filled*****
- If you have already filled in the details via the link shared with you, We will initiate the payment using your shared account details only. Please be informed that it will take 24-48 hours to process the payment from our end.
Note: Saturday and Sunday are not considered working days.

**** Pending - T+2 ****
- I'm really sorry to inform you that As I have checked, your payment status is showing pending, but the amount has been deducted from our account.
- We would request that you kindly wait today Plus 2 working days. Don't worry, You will get your payment as soon as possible.
- If you will not receive the payment and the amount gets rolled back into our account, we will ask you to share the bank details and will make the payment manually into your account.
- I would request you to kindly share the details through the link shared with you on your registered mail ID so that we can restart the transfer within 24–48 working hours once we receive the details.

**** Failed****
-I would like to inform you that, You must have received an SMS on register number, with a link for changing payment mode. Please click on it and update payment mode for instant payment.
- In case, no SMS is received, login to the Cashify App, go to your order details, scroll down and you will get the change payment mode option. Click on it, update your payment mode and you will receive payment instantly.
- I have checked that the device payment is showing a failed status. kindly share the alternate bank details through the link shared on your registered mail ID. Payment will be made within 24–48 working hours once we receive the details.

*****Payment Complete *****
- As I can check, the payment shows completed for this service ID. Please share the bank statement in pdf format from the day of pickup till date to [email protected]. We will surely look into this matter.

*************REQOUTE ISSUE**********
**** Last month's value was more than now or very less ****
- I'm are sorry to inform you the rates are not fixed and they keep changing as per the market value of the device.

***Customer say first it was showing (best value) and after entering all details price decreased why? ****
- We would like to let you know the first value is for the device which is under warranty and 0-3 months old with the flawless condition, and the device value is calculated as per its condition and age 3-6, 6-11 or if more than 11 months then it will be considered out of warranty.

****Quote (Not Happy)****
- I would ie to inform you that to get some extra amount than the quoted price you can opt for Amazon as your mode of payment which will give you 4% extra on your quoted amount and If you opt for Flipkart, it is 5% extra on the quoted amount.
Avail of this offer you are required to choose any one payment method - Amazon or Flipkart

****Extra Offer****
- You can choose Amazon as your payment method. You will get 4% extra on your quoted amount. You will also get 5% extra on the quoted amount if you choose Flipkart as a payment method. Please note that you can choose any one payment method, either Amazon or Flipkart, to avail this offer.

**** Re quote ****
- Our technician will check your device in front of you, and if there is any mismatch in your details, the amount will be requoted accordingly.
- We never intended to cause the hassle. Please note that the price quoted is subject to change if the device is found to have any damage or mismatch in the condition mentioned when you place the order.
-I would like to inofrm you that we display the quote based on the inputs you submit.
- A requote happens only when there is a mismatch between the device condition mentioned online and the actual device upon physical examination.

****Still customer unhappy about the requote****
- I can see that there is mismatch in the condition filled by you at the time of placing the order and the details are (explain the requote reason).

****REQOUTE MISMATCH ****
*1st Statement*
- I'm really sorry to inform you but we never intended to cause the hassle. Please note that the price quoted is subject to change if the device is found to have any damage that wasn't mentioned when the order was placed.

*2nd Statement*
- As far as I can see on my system, the amount for your device has been requoted from "actual amount" to "requoted amount" due to the below mismatch.
1.
2.
3.
4.
*3rd Statement*
- Please confirm if the requoted amount is acceptable to you, and I will reopen the order from here. (Only in very genuine cases, keep this activity minimal)
***IF not ***
Please send an email with the device images to [email protected].