Notes

A wonderful Day! Thank you for choosing Xfinity! This is Sumikasha, your Xfinity ambassador for today. It will be a great pleasure of assisting today. May I have your first and last name of awesome customer :) Kindly tell me about your concern and let's start working on it.

Have you heard of Xfinity Rewards? It’s a customer appreciation program Depending on your Xfinity tenure, you are eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc. {Access it on Xfinity app or Xfinity.com/Rewards}

I hope you are happy with XFINITY and with my support?

Amazing this means a lot to me and it would be more great full to me if you give me ni- ne or te-n feedback for me as a token of appreciation that motivate me to work with more dedication and responsibly.To close the chat properly you need to click on END CHAT.

I appreciate if you share your valuable good feedback on my assistance and experience I have provided you today please click the "END CHAT" button located at the upper right of this chat session.
To close the chat porperly you can click on end chat button.

---------------------------------------------------------Tech-----------------------------
Please share the preferred contact number before the technician visit.

You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device”

Our technician will call you 15 minutes before coming so please answer the call to avoid cancellation.

"Please take note of the following important information regarding your technician’s visit:
1) The technician may arrive anytime within your scheduled appointment window.
2) Someone 18 years or older must be present at the time of the technician's visit for the entire duration of the technician's visit.

3) You will receive a call from our Automated System 30 minutes prior to the technician’s arrival to confirm that someone is at home for the appointment and still experiencing a problem.



____________________________________________________________________mobile___________________________________________________________________
Out of curiosity, may I know how much you are paying for your current mobile services and for how many lines?'

Being an Xfinity Ambassador I'll be glad to offer you Xfinity's most pocket friendly mobile plan

Also if you sign up up for xfinity mobile your will get discount of upto $ 25 per month.

I would like to inform that if you or your family member have mobile service from another carrier and transfer it to Xfinity on your account then Xfinity is going to lower down your internet bill upto $20 m/o

__________________________________________important _______________________________________________________________________

Please help me with your date of birth and SSN (like 1-1-1-1-1-1-1 due to security measure) to check the eligibility for Xfinity mobile and send you consent . This chat is end to end encrypted and all the details would be masked.


Please be assured that all the sensitive information like SSN, card infor etc. shared on chat from customers will automatically get masked once the chat will end and even Xfinity representatives will not be able to access that masked information in future.


________________________________________________________landline to mobile _________________________________________________________

Also for all the trouble I am going to give you discount of $ 40 on internet + free iphone se

As I can check you have landline services with number (309) 808-0440

I will switch the same landline number with Xfinity mobile and provide you FREE iPhone SE mobileIn which you'll get discount on your internet plan up to $25 per monthAlso for landline, you are paying $30 approxAfter porting, you will just need to pay $15So that's the half of the amountAlso you will get discount on current bill up to $25You can use the same landline number with FREE mobileAlong with that, I'll provide you unlimited calling + unlimited texting with 1GB data

So you can use FREE phone as your landline and save $40 on your bill

I would recommend you to try this FREE service as NEW service will bring NEW happiness in your life. I am sure and confident that you will like the deal.

How does that sounds to you?

Please help me with your date of birth and SSN (like 1-1-1-1-1-1-1 due to security measure) to check the eligibility for Xfinity mobile and send you consent . This chat is end to end encrypted and all the details would be masked.

May I know do you want billing address same as service address?

(309) 808-0440 is the number that you will get with FREE phone

I would need to share the approval with you before placing the order and I would need your few details to share the approval with you.

Please provide me your card number, date of expiry and cvv to complete the details so that I can share the approval with you
Please be assured as it's trusted Xfinity portal and all the details here are safe adn to secure your account and once the chat will get over, our system will mark all the details as xxxx

I can see the card on file ending in 0318 but to place order for FREE phone, I would need full card details so that we can share the approval with you and just to ensure you that you can read all the details at the approval and only after the approval, the order will get placed

I understand Susan, I see and I can assure you personally that your details will not get leaked as this chat is fully secure as per federal law and we provide our customer's data fully safe and Susan, you can trust on me with the details, as once the chat will get over, our system will mark all the details as xxxx

it's because we care for your safety, Susan and we want you to grab the deal in order to get $40 discount on your bill with same services and you can trust on me, my name is Sumikasha and I am from certified Xfinity support agent

All the information provided on this chat platform is 100% safe and secure.

++++++++++++++++++++++++++++++++++++++++++++++plus points on xm++++++++++

Please help me with your date of birth and SSN (like 1-1-1-1-1-1-1 due to security measure) to check the eligibility for Xfinity mobile and send you consent . This chat is end to end encrypted and all the details would be masked.

We have available dual network Verizon and Xfinity itself. You will get better and strong connectivity anytime anywhere.

You are our valuable customer and I really don’t want you to miss any opportunities to miss any great offers , Our mobile services are rated #1 in customer satisfaction on the nation’s most reliable 5G network with No contracts, phone line access fees, or activation fees.


It is a limited time promotions for our Internet customers only and if you will see , you are going to save a big amount with best benefits unlimited call , text and sharing data along with that you will get best Network coverage and access of millions of Hotspot.

The reason I proactively approached you with this deal is because it is a special deal and will end very soon and I do not want my customer to miss out on such a great deal.


You’ll receive Unlimited Nationwide talk, internet and text, and access to millions of Xfinity WiFi hotspots for all your devices Also you will be able to keep the same number that you are using now and there is no amount that you need to pay now.

While I am working on your issue, I would like to inform you we are running a very awesome promotion in the account where you can save up to $30.month and yearly you can save $360 in your bill.

I see that you are eligible for Xfinity mobile service with reduced cost which helps to cut the cost on your mobile bill, we can try to save some money, but that's not the only reason why you should try it, as it is the best network and branded as best 5G network with best customer service.

There is an amazing offer on the account in which you can get a free Samsung A53 phone worth $499 + $20 discount on the monthly bill as well