Notes

OP-
Good Afternoon. Thank you for connecting with Cashify.

Please confirm in which language your are comfortable English or Hindi, so that we can start the conversation in same language.

I am happy to assist you with your query.

How may I assist you today?

I would certainly help you in this regard.

I'm glad that you want to sell your device on Cashify.

Definitely, I will make sure that this gets resolved for you.

As I can check you were trying to connect with us during non-working hours, please let me know how can I assist you?
Cx did not respond
Para-
As I can understand you want to know the status of your order pickup.

Are we connected?
I would like to let you know that this is the best price we can offer according to the market value.
Emp-
I have encountered a similar issue, So I understand quite better. Let me check the best way I can help you with.

I have successfully updated your alternate number.
Hold-

Let me check this out for you, May I place your chat on hold for a minute or two? So I can assist you better.

Please be in chat while I fetch the details for you.
Fusion@157
Unhold-
Thank you for staying connected. I really appreciate the time you’ve given me.

Thank you for your patience, I am so sorry for the long hold.

Furth-
I hope the above information is useful to you. Please let me know if you have anymore queries.

Please let me know if you have any more questions.

Please let me know if there’s anything else I can do for you. I’m happy to help.


Closin-
As I can see you have closed the chat, Please feel free to get back to us for any further assistance .

If you have any questions, feel free to reach out to us again.

Thank you for being our valued customer.
Have a wonderful day.

Thank you for making your order with Cashify!
Have a wonderful day.

I apologize for the inconvenience caused to you.

I’ve noticed you have been away for quite some time, so I will close this chat.

We apologise for the inconvenience caused. We were unable to track the details using your given number.


I am more than happy to help!
Cx want pickup today. So, prompt pickup marked.

PICKUP-

As I can check your device pickup is scheduled for today between 3pm-8pm.

Our field executive will call you before reaching your address.

You are requested to ensure that the below checklist is completed before pick up.
1.Govt.id proof of the pick-up location
2.Device -50%charged
3.Data backed up
4. reset the device
5. Remove Sim/ memory card from the device.

Please do not worry your order will be picked up today in the given time slot on utmost priority.

I hope the above information is useful to you. Please let me know if you have anymore queries.

CX waiting for pickup. Hence, info shared

PICKUP DELAY-
I am sorry as we are unable to pick up the given order in the slot time.

If I understand you correctly the technician has neither visited nor called you yet?

I would like to let you know that I have escalated the concern to the higher authority and your order will be picked up on utmost priority.

We will arrange this pickup on priority.

I can see our technician was trying to reach you as on "date and time" but the call was not answered.

I am taking responsibility for your device to be picked up at the earliest.

I would appreciate it if you give us some time to resolve your concern, even though I do assure you I will follow up on your issue.


As I can check your issue is already highlighted to the higher authority and our team is working on your issue so your device will be picked up as soon as possible.


RESCHD-
We request you to kindly share the date and time for reschedule. We will try to arrange the pickup for the same.

As per your request, I have rescheduled the pick up for today between 11am- 7pm. We will arrange this pickup on priority.

Kindly provide us with your alternate number.
It would be a great help to the technician if you provided us with an alternate way to contact you as soon as possible.

Agent contact-

We regret to inform you that the technician no. is not visible to us.

To connect to the assigned technician, please dial 7290068900 from your registered no. and press 1 then 9. It will connect you to the technician.