Notes

cx want to sell // inof share
cx ask for payment // info share //
cx want to know about the payment// cx already share alternate bank details //please initiate payment ASAP
cx wants to know about order pickup//info share
cx wants his pickup as soon as possible//prompt pickup marked//info share
cx ask for order pickup// info share pickup delay // escalation marked//info share
cx pickup delay in open leads//escalation marked//cx waiting for technician//info share
cx wants to create an order//info share
cx wants to cancel his order//request taken//info share
cx wants to cancel his order//retain cx //info shar
cx want to cancel your order // while asking for a reason // no response from cx side
cx wants to reschedule his pickup //request taken//info share
cx wants to reschedule his pickup //while confirming no response from cx side.
Cx wants to sell his device//ask cx that device, not listed//info share
****************************************************
Good Evening, Thank you for choosing Cashify.

Thank you for choosing Cashify. How may I assist you today?

Could you please tell me how may I assist you today?

As I can check there are multiple orders, could you please confirm the order ID?

I appreciate that you have chosen Cashify for selling your device.

I am glad that you want to sell the device at Cashify.

Please share your device name, exact model number, and location pincode so that we can assist you better.

I apologize for the delay in response, it took longer than expected.

Don't worry,
I would certainly help you in this regard.

We apologize for the unpleasant experience you had. I will certainly come up with the best possible solution for you.

I am really sorry that you are experiencing this issue.

May I please know the reason of cancellation. It would massively help us to enhance our services.

Alright I have cancelled your on your behalf.

There are multiple orders. So could you please confirm the order ID?

Are you asking about XYZ order?

Hold :
Please allow me 2-3 minutes to check the details and come back with the best possible solution for you.

Unhold : Thank you for staying connected. Sorry to keep you waiting.

We have escalated this issue to our senior authorities and they are working on it. We will definitely take action on this matter.

Is there anything else I can do to assist you?

Thank you for connecting with Cashify. Have a wonderful day.

Please do let us know if you need any asssitance from our end, we will arrange a call back for you.

I would like to inform you that I'm not the right person to give you the query information.
Don't worry, I'm transferring your chat to the right person for better assitance.

price fluctuated

I would like to inform you that In order to sell your device, please visit our website, www.cashify.in, or download the Cashify app. Click on "Sell." >> choose Pincode>>Device model and follow further steps to complete your order.

Im really sorry to inform you that your device is not listed. Unfortunately, you will only be able to sell devices that are currently listed on our site. However, we are constantly adding more devices hopefully we will be able to serve you soon.

I understand that you are not happy with the quoted amount however the price quoted on our portal is as per the market standard and the current resale value of the device.
We are sorry that is the best price we can offer as of now.
****************************************************************

*****For Pickup Delay (from our side)******

Thank you for connecting with Cashify.

As I can understand you want to know about your order pickup.

As I can understand you want to know about

As I can understand you want to cancel your order.

Thanks for the confirmation.

I would certainly help you in this regard.

Please allow me a few moments to fetch your details.

Please allow me 2-3 minutes to check the details and come back with the best possible solution for you.

Thank you for staying connected, I appreciate the time you’ve given me.

Thank you for staying connected. Sorry to keep you waiting.

We apologize for the unpleasant experience you had. I will certainly come up with the best possible solution for you.

I regret to inform you as we are unable to pick up the order in the slot time.

Sir, if I understand you correctly the technician has neither visited nor called you yet?

I am sorry to inform you that due to natural calamity your device pickup might get delay. But, do not worry we will certainly help you by arranging your pickup as soon as possible.

We apologize for the unpleasant experience you had, I am forwarding your concern to higher authority. No need to worry the order will be pickup at the utmost priority.

Do not worry, I have escalated the issue to the concerned department, and the pickup will be arranged on utmost priority.

I am taking responsibility for your order to make it earliest.

Donot worry, I will personally take follow up on your concern.

As quickly as possible.

Our field executive will definitely call you prior to visiting your address.

I request you to ensure that the below checklist is completed before pick up.
1.Govt.id proof of the pick-up location
2. Device -50%charged
3. Data backed up
4. Reset the device
5. Remove Sim/ memory card from the device.

Is there anything else I can do to assist you?

Thank you for connecting with Cashify. Have a wonderful day.

Thank you for being our valuable customer. Have a wonderful day ahead.

if cx ask FE. no. :
We regret to inform you that the technician no. is not visible to us.

To connect to the assigned technician, please dial 7290068900 from your registered no. and press 1 then 9. It will connect you to the technician.

Your concern is forwarded to our team Don't worry I will make sure to give the resolution for your concern as soon as possible.

Don't worry, your concern is forwording to our team so that we will try our best to pickup the order as quickly as possible to give the resolution for your order.
************************************
;;;;*****OPENING*******
Cashify me samparak karne ke liye dhanyabad, Main aap ki kis prakar sahayata kar Sakti hu.

Ap nischint rahiye meri taraf se puri saheta kijayegi.

Ap nischint rahiye meri taraf se puri koshish rahegi apki saheta krne.
Mai apkio baat biluk samjh pa rahi hu. ap bilkul nischint rahiye apki concenr ko agge esclated kar diya gya hai. Hum apni taraf

Maafi chahti hu ki apko humari taraf se iss tarah ki pareshni ka samna karna pad raha hai. par ap nischint rahiye. Humane is mudde ko apne concern department ke paas bhej diya hai aur ve is par kaam kar rahe hain. Ham nishchit taur par is maamale mein kaarravaee karenge.
Apki taraf se hum puri koshsih karege jitna jalid ho sakega apke order ka pickup arrange kiya jayega. or apko apke order ka resolution provide kiya jayega.

HOLD*******
Kaya mai aapki behtar jankari ke liye aapki Chat ko 2-3 minutes ke liye hold pe rakh sakti hu , taki mai aapki details check kr pau .

UNHOLD*********
Chat pe bane rahne ke liye dhanyavad

FURTHER ASSISMENT**********
Isske alawa kaya mai aapki koi aur Sahataya kar sakti hu.

CLOSING******
Cashify me connect krne ke liye dhayanvaad , aapka samay shubh rahe.

Create order :
Apne device ko sell krne ke liye ap Cashify ki webste par visit kijiye, www.cashifgy.in ya ap cashify app ko download kar skte hai. Cick on "Sell." >> choose Pincode>
>Device model follow further steps to complete your order.
not serviable or not listed :


******Feedback : **
Iss batachit ke baad, apko apne registered email address par the survey feedback praapt hogi. yah bahut acha hoga yadi aap is batachit ko rate karane ke lie kuchh samay de.

pickup:67
pickup delay : 96
cx not availee for pickup.: 104
pick up from pubilc place : 105
pickup slot req. :106
pick esc.:75
3PL pickup: 85
3PL cancellation; 86
reschudule: 92
3pl reschude : 87
*********************************************************

*************APOLOGY******
Again, I'm deeply sorry this has happened to you. It's not the experience we wish to create for any of our customers. Thank you for bringing it to our attention and allowing us to address it.

You were absolutely right to bring this to my attention, so I can immediately give resolution for the concern as soon as possible.

As I investigate, I can see that..
Now that I’m aware of the situation, we can look to fix it by

This is unacceptable and we realize we have let you down.

I’m deeply sorry for keeping you waiting for so long.

I’m so sorry to hear. That does sound really frustrating, and I totally understand how you must be feeling. Here are a few ways I can help.

We care deeply about your experience and we failed to meet our regular quality standards. We should have been more careful, and I’m very sorry for the issues it has caused you.

I can assure you that this situation will be discussed with my line manager and will be escalated. Please accept my sincere apologies. You can be sure that this kind of situation will never happen again.

Once again, thank you for letting us know about this issue. It will help us prevent any future misunderstandings. I have already passed this information to [name of the team responsible for this situation] and they are working on solving this issue as we speak.

Our team tries to implement effective quality control for our products, but we failed this time, and we regret that your product slipped past our quality measures. I realize it was frustrating for you and I’m very sorry.

Thank you for your patience. Don’t hesitate to get in touch if you’d like any help or more
information.

Sorry for any inconvenience caused.

Thank you for your patience. If there is anything else our team can do to improve your experience, please don’t hesitate to reply to this email and ask.

I can understand your situation. but sometimes due to some unavoidable reasons we are bound to reschedule your order.
Please let me know if you are not available at this time slot, I can reschedule your order according to your availability.
Please be assured we will arrange your pickup on utmost priority.
**********************************************************
wrong info share - 373
reqoute - 387 /232
WHen PAYMENT - 389
ACCOUNT GET BLOCKED- 396
ACC. DELETED -400
EMI - 356
NOT Servicable AREA - 281
DEVICE NOT LISTED - 352
Change mode of payment - 259
How to create order - 292
Govt. ID proof for recycle- 392
SIM left - 397
sell device: 288
APR :407
vouchers: 360, 361, 362, 312
invoice: 363
awaiting agent: 156
pickup 3 PL : 168
pickup delay: 193
*************************************************
* Manak Waste Management ltd. - 10AM - 1PM , 2PM-5PM & 5PM -8PM.

External Partners -
Delhi and Greater Noida - 10AM -2PM , 3PM-8PM

Rest of other region - 10AM - 1PM, 2PM-5PM & 5PM -8PM

For Hyderabad region - 11AM - 2PM, 2PM-5PM & 5PM -8PM.

FOR : 11 AM - 7 PM
Gorakhpur
Aligarh Allahabad Varanasi
Amristar Aurangabad Ujjain
Bareilly Gorakhpur Nashik
Gwalior Jabalpur Kolkata
Jalandhar Jamshepur Jhansi

3PL (Delhivery/Ecom) - 10 AM - 6PM

only for CASHIFY MOBILE
For gurgaon: when cx place order for sell btw 10am to 4pm he will get option for order opuc within 2hrs.
********************************************
not happy with requote : We understand you are not happy with the quoted amount however the price quoted on our portal is as per the market standard and the current resale value of the device. We are sorry that is the best price we can offer as of now
Acknowledgement : Glad to hear this, Sir. I am confident that I will be able to assist you in this matter.

How Cx will get payment after pick-up: I'd like to inform you that once you place an order with Cashify to sell your old device, our technician will come to your location and diagnose it in front of you, after which you will be paid via the payment method you selected. 

Govt Id Proof in Recycle Orders : If you trying to place a recycle order via website or app?
Yes, government ID proof is required for a successful order. Please try placing the order via website.
If you still face any issues while placing the order, please send an email to [email protected].

Suspicious on CS panel Due to a certain technical glitch, we were not able to arrange the pickup till now. Please allow us 24 hours. We are raising the request from our end.

Multiple Quote- Number Blocked: Your phone number may be blocked from generating multiple quotations on our website due to security concerns.
It will take between 24 and 48 hours. I'd like you to refrain from generating any quotes during this period.

Account Blocked- 30 days : As far as I can tell, you've placed three orders this month, which has resulted in the account being blocked for security reasons. After 30 days, it will unblock, and you will be able to place a new order.
Sim card left in the phone : Thanks for alerting us to this.
Account deletion: Certainly, I will get this sorted for you.
We apologise for the inconvenience, but be assured that the issue has been escalated, and our concerned team will contact you for the same.
I'm sorry to hear you want to delete your account.
Could you please share the reason for account deletion?
I'm raising the concern of deleting your account with us, as per your request.
Deleting your account with us would take 15 days.

Cashify Offline StoresLYou can also visit your nearby Cashify offline store to sell your device directly there. Please find the link to check the nearest Cashify offline store. https://www.cashify.in/offline-stores
Buy Phones From cashify : We have a variety of devices in almost every brand and budget , please check our website for more details.
The refurbished devices available in our website comes in different category with 6months warranty from us and in a pocket friendly price. Do check them out https://store.cashify.in/collections/buy-refurbished-smartphones
We have a vast selection of refurbished device, please check our website to select as per your requirement.
If you are looking to buy a phone from us, please visit our website at https://store.cashify.in/collections/buy-refurbished-smartphones and check the available options there.
last resolution didn't work out I’m sorry that the last recommendation didn’t work as expected. Can you try this one?
I am sorry that the issue is not resolved yet, let me quickly check where it went wrong.
Invoice Availability Sir, could you please confirm whether you have the invoice with you?
Invoice in warranty If your device is under warranty, then an invoice is mandatory, or else you can sell your laptop without an invoice with the exact location address proof.
Incomplete Address The address seem incomplete, could you please reconfirm your complete address once again.
Proper Address Required We can pick your device from same or another location provided you have address proof of that location. The address proof can be for a friend or a relative.
We require an address proof of the location you have updated for pick up without which pick up will not be possible.
Order Confirmation Please confirm if you have already placed an order.
Sir/Ma'am Just want to confirm, have you placed an order?
Unavailability of Charger As i can check, you have mentioned the availability of a charger here in the configuration, but if you will not provide it at the time of pickup, the price will be impacted.
Unavailability of Bill As I can check, you have mentioned the availability of a bill here in the configuration, but if you will not provide it at the time of pickup, The price will be impacted.
Device Not Listed (First check on Spotfire) "Unfortunately, you will only be able to sell devices that are currently listed on our site.

However, we are constantly adding more devices hopefully we will be able to serve you soon."
Share it with Your TL's However, you can share device name, Pincode and its variant we will forward it to the concern team.
laptop Not Listed This is to inform you that if you are unable to find your laptop model in our list, please visit this link: https://www.cashify.in/sell-old-laptop?brand=1 .We have an option called "Not Listed". You can manually enter the details of your gadget.
Device Listed (First check on Spotfire) Thank you for sharing your device's specifications. Please go to "input the link" to find the best market price for your device.
EMI Devices "All financed devices or devices purchased on EMI will only be eligible for sale once the installments are paid.

You are required to share a NOC issued by the finance provider at the time of pickup."
Dead/Recycle "You can recycle dead devices where you will get a flat 200 INR voucher which you can redeem from our website.


Note: The voucher is valid for 6-month."
"As you confirmed that your device is dead, we regret to notify you that we are unable to purchase a dead device. You can, however, recycle the same.

You can recycle your dead device in which we are providing a flat 200 INR voucher to the customer, which they are able to utilise on our website (store.cashify.in) for the purchase of any accessories or any other refurbished gadget. The voucher is only valid for a one-time transaction. The same has a 6-month validity period."
Donation Process "You can donate the smartphone which are in working condition with minor issues.

We will be repaired the device and would further send to NGOs to help the ones in need.

As a token of appreciation, you will get a certificate for donating the device at the registered mail address from us."
Redeem Amazon Voucher "You have to visit Amazon.in to redeem the voucher.

Please go to Amazon Pay > Add Gift Card > Enter your coupon code

The voucher amount will be added as Amazon Pay Balance. You will get an additional 4% of the total amount for your device."
Resend Voucher (ask the customer to check in spam as well) Please login to your Cashify account, go to Profile>> orders>> select the order>>resend the vouchers. It will be resent to your registered email.
Detailed Steps Only If required "To redeem the voucher, please follow the steps below:
Register for a Cashify account.
Go to - Profile>>the orders >> Select the order>> View details>>OTP >> Verify OTP>>Voucher detail.

All details of the voucher will be displayed after the verification."
Resend Invoice "Please login to your Cashify account, go to Profile>> orders>> select the order>>resend the invoice.

It will be resent to your registered email."
Status-Deal to be failed "As per your request, I am reopening the order for you. Your quoted amount is (). and the pickup is scheduled for (date and slot).

Please keep your phone 50% charged and also provide the technician with government address proof."
Cancelled By Customer As per the status here, the order was cancelled by you on...
IVR for Warranty and Supersale (Store) For warranty-related issues, please contact us at 01143078452 or 8448797261 between 10 AM to 7 PM or write us on [email protected] or on our Whatsapp number 9330303035.
For supersale-related issues, please contact us at 01143078452 or 8448797261 or write us on [email protected]. Our operational hours are between 10 a.m. and 7 p.m.
IVR for Sale and Repair For selling or repair-related issues, please contact us at 7290068900. Our operational hours are between 9 am and 8 pm.
DEALER lead We got an update that you are dealing in mobile shops/accessories/working in finance, and as a company norm, we do not buy devices from said people due to which all your orders are failed.
Locked Devices We regret to inform you that if the laptop is locked, the technician will not be able to pick up the device.
Bulk Sales( more than4 devices) Sir/Ma'am, Please confirm how many devices are you looking to sell?
if more than 4 Sir/Ma'am, if you are looking to sell devices in bulk, please share the details of the devices and your contact details with us at [email protected]. And our team will contact you with the customised quote amount.
Wrong Information shared by mistake By mistake, I shared the wrong information. I sincerely apologise. Please ignore the past information.
Fraud Failure We apologize for any inconvenience this has caused you, but we are unable to pickup your device as per company policy.
Cus asking more info on fraud case We don't have enough information on it. Please contact us at [email protected] for more information.
FAQ's Sir, Please check the FAQ section for more information related to the pick up process.
Sir, Our FAQ sections give all step by step information related to the orders pick-up or payment etc
The FAQ section in our website will help you with all queries related to your order, please do take out some time and check the link. https://www.cashify.in/faq/category/buyback
Please check the link: https://www.cashify.in/faq/category/buyback to know more details about the process.
Exchange Process Template Sir/Ma'am we are dealing in indirect exchange. If you like to exchange your device kindly visit the brand website( brand name). From there you will be able to select the device as per your requirement and you can also exchange it. for more details please visit our website https://www.cashify.in/
"Sir/Ma'am, You would first have to purchase the device of your choice from the brand website and choose the cashify exchange option while purchasing it.

After the new device is delivered you would require to create a cashify order for your old device to avail the offer.

Please visit our website for more details: https://www.cashify.in/"
To check which brand is currently available for exchange offer, please visit our website: https://www.cashify.in/
The exchange offer is available with limited brands, please visit the website to avail the latest offer
Device Has motherboardheating issue "I regret to inform you that at this time, Cashify does not accept devices that have a motherboard or heating problem.

We are sorry we would not be able to purchase the device."
Service Available As we have checked, service is available in your location.