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How could we cause detriment to our customers? 1 2 n 4
How do the Barclays Values support managing conduct risk? 1 n 3
When should we consider good customer outcomes? 1
When should you consider conduct risks? 1
Which of the following behaviours will help minimise conduct risk? 1 2 n 4
What are the potential consequences of delivering poor customer outcomes? 1 2 3 4
x Why is delivering good customer outcomes important to Barclays? 1 2 n 3
Which of the following parts of Barclays can impact customer outcomes? 1 2 3
To manage conduct risk, what do we need to ensure? 1 2 3
x When might conduct risks arise? 1 2 3 4
x When do we not have to consider conduct risk? 1 2 3
x What are the benefits of delivering good customer outcomes? 1 2 3 4
At its most simple, what is conduct risk? 1
Which of these sentences explains what conduct risk is? 1234
If you identify a potential conduct risk, what should you do? 12
How does Barclays define conduct risk? 2
At its most simple, what is conduct risk? 4
Which of the Barclays Values support delivering good customer outcomes? 1234
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