Notes

Unhold
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Thank you for waiting. I appreciate your patience and time. I am really sorry for the long hold :)
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Assurance
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I believe it has an opportunity for perfection. What I am going to do is that I am going to optimize it for best speed and stable connection. Rest assured by the time I am done your connection will be perfect. You can most certainly count on me.

I understand the importance of a working and stable Internet connection as I also use the Internet for my work and communicating with my family. You just reached the right person and I will do my best to fix your issue.

Please accept my sincere apology. We are all customers at some point in time and I know how it feels to be in a situation like this. Let me make this correct for you right away.

I apologize for the inconvenience. Please be assured you have been connected with the right person and I will do the best I can to assist you and leave you with a smile.

I am here to provide you with excellent customer service today. Please be assured I will do my best to help solve your problem.

I appreciate you bringing this to our attention, I'm sure we can work together to get this resolved for you as soon as possible.

I am here to provide you with excellent customer service today. Please be assured I will do my best to help solve your problem.

I also use the Internet on a daily basis so I know how important it is to have a stable connection all the time. I'm 100% positive that we will resolve this issue together with your satisfaction, you have reach the best expert today.
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Email Forwarding steps
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You have to log onto the account that you wish to modify, then go to the screen where you check your email. Then click the sprocket symbol on the upper right hand corner. From there you can work with the email settings where Auto Forward shows up on the left hand side of the screen.
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Convince the cx for Wired connection if using only WIFI
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Speed tests conducted over WiFi are limited by WiFi network type and signal strength, and usually do not represent your full cable connection speed. For the most accurate speed test of your cable connection, make sure that the test is done on a computer with a wired network connection (ethernet or USB).
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Outage scripts
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We will get disconnected on this chat once this action is made. However, please do not close this chat session since we will be reconnected once the device is back online.

Your patience would be highly appreciable and rest assured that you will receive the credit for the time you are facing interruption in your services and our billing department takes care of it.

As I have checked in your account, There is an outage in your area and our Engineers are still working on it. It will be fixed on ___ Moreover I can also arrange the call back for you, So once it will be fix, You will also get the call back from our Engineers.

Wonderful Evening! Thank you contacting Xfinity Chat Support. Feel free to call me xxx. May I know the first and last name of the awesome customer I am assisting
and your concern please?
Please do not press the back button and also avoid using other application for us to stay connected without any interruption.
I completely understand your concern. I surely will try my best to get this sorted over the chat.
I know that can be frustrating. I will be glad to help you resolve this issue.

I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.
I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored.
Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you
Please allow me 2 minutes to check the account information for you.

Have you made wired connection between modem and any of your device?
Do you see any error message or code on TV screen?
I have done the modem health check.
System is indicating that there is something wrong with the modem bootfile, let me updating and synchronizing it, it will take 2-3 minutes, please stay connected.
I apologize it is taking more time than usual, I understand the importance of your time, please stay connected.
Please unplug the modem, wait for 30 seconds then plugin back, please let me know once done.
As I can see the modem is offline and not receiving the signals at your end. Could you please confirm the power light status, is it on, off or flashing?
An automated check is communicating with the modem to register it online. It will take 3-4 minutes, please stay connected.
I am updating your whole network and service module, it will take 2-3 minutes, please stay connected.
Please try to access different websites or apps to make sure that everything is working fine.

I would like to inform you that the password reset would be handled via self service option.
As I can see you haven't updated any third party email on your user profile to receive the password reset link.
Let me update it for you. Please confirm the email you wish to update on your user profile.
I have updated the phone number/email, please click on the link you have received to verify the email/phone number.
You should be connected to the in-home wifi while verifying the email otherwise the network will not recognize your address.
Then launch the Myaccount app and click on forgot password option. It will further give you an option to receive the password reset link over your phone number.

Meanwhile as I can see you have got xfi enabled modem, however you haven't got the Xfi complete merged with it, it gives you the access to unlimited internet, xfi
advanced security and chance to get all way free of cost xfi pods to ensure seamless connectivity if any dead spots will be found at your place. Your estimated
recurring monthly bill will be $40.56, including $0.56 of estimated monthly taxes after $10 discount on auto pay and eco bill. Currently you are paying $39.98.
Sounds good?
You are eligible for the Xfinity free flex streaming services. The Xfinity Flex comes with Xfinity Internet at no extra cost. You will get the 4k Flex streaming
wireless box, there will be no box rental, no service cost, no shipment charges, no taxes you need to pay as long as you keep the Xfinity Internet. You can access
more than 10,000 shows and movies + 200 live channels. All your favorite apps at one place as well like Netflix, peacok premium, hulu, amazon prime, hubi, pluto, etc. Sounds good?

I have processed the order, this is your order reference number , you will receive the shipment within 3-5 business days, once you receive the shipment please plugin
the equipment and activate it via Xfi app or visiting at xfinity.com/activate so that you do not need to reach us again to activate it.

I would like to inform you that the modem didn't registered online in allotted time, system is indicating that everything is working fine at our end, there is
something wrong at your end, it seems there is something wrong with the outlet or Comcast line, therefore the tech appointment is needed to investigate the issue
further to get it sorted, may I go ahead and check the available slot for you?
System is indicating that the modem didn't registered online in allotted time as it is not connected in an active coaxial outlet or incorrectly installed. Therefore,
the tech would be needed to install the modem. The tech will visit your place, install the active coaxial outlet and run the line from outside, may I go ahead and
schedule the tech for you?
I have already confirmed the soonest slot, however I will put you on waiting list to for the sooner appointment, the tech will contact you prior to the visit to
confirm your availability at home.

Is there anything else I can help you with as I do not wanted to complete this chat without addressing all of your concerns?
It is pleasure to chat with customer like you. You have shown utmost cooperation and it is heart warming.
Once the chat is over your will get the page where I would appreciate your feedback for the assistance and experience I have provided during the chat. I hop you
have an amazing day ahead. ❤️
Let me assist you to log in to your Xfinity account.

I will check the account for outstanding amount information and will provide the details.

I will help you in downloading Norton Antivirus.

I will help you to configure outlook settings.

I will check the email settings so that you can easily send emails or receive emails.

Let's go ahead and troubleshoot the internet issue for you.

I am sorry for this. I definitely will make sure that it gets addressed immediately.

I apologize for the inconvenience. Let me help you right away with your issue.

I apologize for the inconvenience.

I apologize for the issue you are experiencing with internet services. Let me quickly take care of this.

Let's go ahead and troubleshoot the cable issue for you.

Let's go ahead and troubleshoot the phone issue for you.

I apologize for the issue you are experiencing with cable services. Let me quickly take care of this.

I apologize for the issue you are experiencing with phone services. Let me quickly take care of this.

Glad you came to chat to take care of your payment, it's an option I use as well.

Glad to see that you are observing your bill. Let me help you.

Let's troubleshoot together to make it work for you.

me trouble shoot the box to make the missing channels available for you.

Let me trouble shoot the box to get all the audio settings corrected.

Let me check the DVR box and help you in getting all the settings.

Let me check the remote settings for you to get it working.

Let me troubleshoot the cable box to get the guide working properly for you.

Let me check the account and troubleshoot so that you can easily access your On demand programming.

Let's take a look at your PPV issue together.

I'll update that on your account now.

I am checking if there are any notes on account regarding this.

Glad you came to chat to take care of your payment, it's an option I use as well.