Notes

WORD THAT WORK
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Technician

Scheduled technician



On the day of the appointment you need not to contact us to inquire for technician arrival status. View the time or date of upcoming appointment, as well as the Estimated Time of Arrival of technician as the appointment draws close. You can easily view the information via Xfinity My Account App.



I would recommend to give it a try for the upcoming appointment and check the technician arrival status. Sign in with Xfinity User ID & password. You can find the info to check the status of technician on https://www.xfinity.com/support/articles/my-account-app-view-tech-eta



Something that can help you is that, with your smart phone, you can download our free and very helpful Xfinity My Account app. With this app, you can see this appointment scheduled. Also, see an estimated time of arrival for the tech, when he provides one. I can send you some information about this app through text or email if you are interested?






SELF-SERVICE & BAXA

SELF-SERVICE & BAXA

Xfinity xFi App

I see you have xFi compatible modem. With Xfinity xFi, set up Wi-Fi environment in minutes, find your Wi-Fi password, troubleshoot internet issues, setup Parental Controls. The app is exclusively for Xfinity customers and available on Google or Apple Store. Login using the Xfinity Primary User ID & password.

I would suggest to give it a try. I am confident you will find it easy and convenient to manage Xfinity internet. When you have time, please visit the link https://www.xfinity.com/support/articles/xfinity-xfi-overview

Xfinity My Account - Internet Troubleshooting

Mr. Customer, you can also try to fix internet issue, check for service outages, pay bills, manage your account online - all on the Xfinity My Account app. The app is exclusively for Xfinity customers and available on Google/Apple Store. If you have not used it, I would recommend to give it a try and you will find it easy & convenient to manage your Xfinity account.

All you need is Xfinity User ID & Password to login. It is easy to troubleshoot, when you have time visit the page https://www.xfinity.com/support/articles/my-account-app-internet-mobile-troubleshooting.

You can manage your account along with troubleshooting via My Account App. Please visit the link to know more about this amazing App, https://www.xfinity.com/support/articles/do-my-account-app

Scheduled Trouble Call

On the day of the appointment you need not to contact us to inquire for technician arrival status. View the time or date of upcoming appointment, as well as the Estimated Time of Arrival of technician as the appointment draws close. You can easily view the information via Xfinity My Account App.

I would recommend to give it a try for the upcoming appointment and check the technician arrival status. Sign in with Xfinity User ID & password. You can find the info to check the status of technician on https://www.xfinity.com/support/articles/my-account-app-view-tech-eta

Something that can help you is that, with your smart phone, you can download our free and very helpful Xfinity My Account app. With this app, you can see this appointment scheduled. Also, see an estimated time of arrival for the tech, when he provides one. I can send you some information about this app through text or email if you are interested?

Xfinity Hotspots

Xfinity has millions of Wi-Fi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient Wi-Fi and can be accessed using Xfinity User ID & Password when you see Network Name Xfinity Wi-Fi on your device.

Save on your cellular data and stay connected with our Xfinity Hotspot services. To know more about Xfinity hotspots, please have a look at the link when you have time, https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

You may take advantage of our Xfinity Hotspot. The Xfinity Hotspots can definitely save your day as it's available and free nationwide. You can connect any of your devices by connecting to "xfinitywifi" and just by logging in using your Xfinity username and password.
Xfinity My Account - Cable Troubleshooting

Most service issues can be fixed with troubleshooting via My Account app. For future use, I would recommend to try using the My Account app to fix cable services. Make sure you’ve tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input.

My Account App is available on Google & Apple Store & can be accessed using Xfinity User ID & password. The app is exclusively for Xfinity customers & it is very user friendly. To know how you can easily troubleshoot via My Account, please visit the link :
https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting

Xfinity Flex

Stream your favorite content in one place at no extra cost – including thousands of free TV shows and movies. Using a Wireless Streaming Box, you can watch Netflix, Amazon Prime Video, thousands of free movies, shows and more – without switching apps or inputs. Flex offers one-stop search and control with the award-winning Voice Remote.

Stream over 10,000 free movies and TV shows through apps included for free with Xfinity Flex service. Watch, rent or purchase On Demand content, available in 4K UHD. First Flex streaming TV Box (includes the 4K streaming TV Box) will be available at no additional cost.

Xfinity Flex brings you what you love, all in one place - your TV! With Xfinity Flex, you’ll be able to stream more than 10,000 free movies. Also access their music choices, like Pandora, iHeartRadio and Amazon Music.

Xfinity xFi App

I see you have xFi compatible modem. With Xfinity xFi, set up Wi-Fi environment in minutes, find your Wi-Fi password, troubleshoot internet issues, setup Parental Controls. The app is exclusively for Xfinity customers and available on Google or Apple Store. Login using the Xfinity Primary User ID & password.

I would suggest to give it a try. I am confident you will find it easy and convenient to manage Xfinity internet. When you have time, please visit the link https://www.xfinity.com/support/articles/xfinity-xfi-overview


Appreciation / Pleasantries

Appreciation / Pleasantries

I notice you are with us since _____ and with this I would like to thank you for being with us for over ______ years and counting. We appreciate your business.

Thank you for being on hold

Thank you for your patience

I noticed while authenticating your account that you've been with us for the last ____ years. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity. We really could not be doing this without you.

That's not the experience we want you to have as a customer. We want to apologize for falling short

You have been a fantastic team player in helping me resolve your concern.

Happy to help

Thank you for being an awesome customer throughout the chat. We appreciate your business. Thank you for choosing Xfinity.

Thank you for your efforts, I truly appreciate it.

Relate/Assurance/Issue Acknowledgement/Empathy/Sympathy

Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.

I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored.

I totally understand the value of internet service for you and will surely take care of it for you.

I appreciate you bringing this to our attention. That's not the experience we want you to have as a customer. Let me go ahead and check the root cause of the issue and fix it.

I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.

I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you

Thank you for letting us know about this. Nothing to worry, we can take a look on your account for us to know what is keeping you from activating your modem. Rest assured we are here to help.

I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.

I am sorry your internet is not working. I know that can be frustrating. I will be glad to help you resolve this issue. May I have your name and address please?

Relate/Issue Acknowledgement/Empathy/Sympathy

Staying connected to the internet is a necessity nowadays. I appreciate you taking time chatting in about this matter. I will check the status of equipment in the system and help you. Please confirm the WiFi Network name you trying to connect ?


Appreciation / Pleseantries

I notice you are with us since _____ and with this I would like to thank you for being with us for over ______ years and counting. We appreciate your business.
Thank you for being on hold
Thank you for your patience
I noticed while authenticating your account that you've been with us for the last ____ years. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity. We really could not be doing this without you.
That's not the experience we want you to have as a customer. We want to apologize for falling short
You have been a fantastic team player in helping me resolve your concern.
Happy to help
Thank you for being an awesome customer throughout the chat. We appreciate your business. Thank you for choosing Xfinity.
Thank you for your efforts, I truly appreciate it.

Modem Hard Reset

We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start ,MH

Connect WiFi Devices That Are Only Compatible With The 2.4 GHz

How can a customer connect WiFi devices that are only compatible with the 2.4 GHz band if WiFi Intelligence is enabled?
From a computer or device connected to the Gateway, open an Internet browser and access the Admin Tool at http://10.0.0.1.
Once logged in, select Connection and then Wi-Fi.
Select EDIT at the end of the row for the 5 GHz Frequency Band.
Select Disable and then SAVE SETTINGS.
Complete set up of the WiFi device using the device’s app
Go back into the Admin Tool and re-enable the 5 GHz band. It’s important that customers re-enable the 5 GHz band to keep their WiFi network functioning optimally. Furthermore, for customers with xFi Pods, the pods will remain offline until both bands are enabled.

Cancel

You have 30 days to cancel this Contract without penalty. The 30-day cancellation period begins on the date of installation if Comcast installs or activates your Service, or on the date your Service is activated (but in no event less than 5 days after equipment is shipped to you) if you install Service with a Self-Installation Kit.

Reason For Login

May I know the username and reason for login so that I can assist you with that as well?

Disclaimer


We do not charge for service visits scheduled within 30 days of a previously technician completed service visit, installation, or change of service.

An adult over the age of 18 must be present during the entire appointment.

We’ll need access to all cable outlets in the home and the technician will not move furniture.

We may charge for this visit if we determine the problem is not caused by Comcast equipment or service.
Pets must be secured during the technician visit, for their own safety and the technician’s.

Tog

Please do not press the back button and also avoid using other applications for us to stay connected without any interruption. ,tog

Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
At Home

Are you currently at home and connected to xfinity wifi network?

New Year

A new year is here! Wishing you love, laughter and endless joy in this new chapter.

Toggle

Please do not press back button and also avoid switching to other applications for us to stay connected without any interruption.

Manage Appointment

You can also manage your appointment using the link https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments

Password Reset Link

Okay, now, please use the link https://idm.xfinity.com/myaccount/reset?execution=e1s1 to set a new password now.

Prorate

Your statement is prepared one month in advance. Your next two bills may be different because of partial month charges or credits and any one-time charges.


Store Appointment

I would recommend you to visit the link to book a prior appointment at https://www.xfinity.com/local/store-offers?q=39.9612%2C-75.2303 to save time at the store:

1) Enter a location and click the magnifying glass or select the Use current location button to search for a store near you.
2) The closest stores will appear for you to choose from. Select a store by clicking on the tile in the search results or the View Store Details link.
3) Click the Book Appointment button.
4)Choose an appointment type from the list that appears and click Continue.
5) Select a date and time and click Continue.
6) Enter your contact information (first and last name, preferred email address and phone number) in the required fields. If you’d like to receive text message reminders for an upcoming appointment, you can check the box. You also have the option to add details on why you want to schedule an appointment. Then click Schedule It.
7) You'll see a confirmation screen with your scheduled appointment information.
8) You'll also receive a confirmation email at the email address you provided on the contact information page. To reschedule or cancel the appointment, just click the link provided in the email.

Note: If you opted in to receive SMS messages, you will also receive a link to check-in on your phone about 15 minutes prior to your appointment. Please only check-in once you’ve arrived or parked at the store.

https://www.xfinity.com/support/articles/schedule-appointment-online

Relate

As a customer myself, I can understand the importance of a good internet. I will ensure that I will assist you with the best today.

Christmas

"I hope your holiday season is full of peace, joy and happiness." "Wishing you a Christmas that's merry and bright!"


Additional Assistance

Thank you for allowing me to assist you today. It was nice assisting and chatting with you today. Is there anything else I may assist you with?

Transfer

I apologize, this team handle internet troubleshooting. However, we have a dedicated team who works specifically with billing matters, let me connect you with them for assistance. May I connect you with a specialist from billing who can help you?

AAD

Is there anything else I have assist you with?

Is there anything else I may help?

Hard Reset

You will need to hard reset the modem by using a small object (paper clip or pin) to hold in the reset button on the back of the modem. Hold the reset button for 30 seconds until all the LED lights power off and wait two minutes.

Address

May I please have your your full name and full address along with zip code?

Inhome

Please be advised that live television can only be streamed to your mobile device while you are connected to their personal XFINITY network (not an XFINITY WiFi hotspot). Are you connected to their personal XFINITY network?

TV GO

Are you trying to stream in-home channel or a TV Go channel? Note: TV Go channels are indicated within the app with a TV Go icon.

Seasonal

Note: I recommend setting your End Date 24 hours prior to returning home. This helps ensure you have a smooth return from Seasonal Convenience Plan.

Movers

You can click on the link https://www.xfinity.com/learn/moving and fill the details to move the services.

Opening

Wonderful day! thank you for contacting Xfinity Support. This is Rahul, Your xfinity ambassador for today . May I know the first and last name of the awesome customer I am assisting and tell me more about your concern?

INternet

INTERNET Features

The fastest and most reliable in-home WiFi
Reliably fast speeds with the most coverage for all rooms, all devices, all the time
Consistently fast speeds even at peak hours, when everyone's online
The fastest hotspots with the most coverage nationwide delivered by Xfinity WiFi
Millions of hotspots nationwide to stay connected
The ability to watch Netflix, Amazon Prime Video, thousands of free movies, shows and more – all without switching apps or inputs with Xfinity Flex

Xfinity Internet delivers the fastest Internet on the largest Gig speed network and over the past year we’ve increased download and upload speeds for millions of customers across multiple speed tiers at no additional cost. We also introduced WiFi speeds faster than a Gig for customers in our Gigabit speed tier. We deliver the ultimate in-home WiFi experience through Xfinity xFi – not just with fast speeds, but with Advanced Security built into our xFi Gateways and new ways to control the experience with the Xfinity app down to an individual user or device. Customers can have the confidence they’re getting the speed they need to work, stream, learn, and play using the Device Checkup feature in the Xfinity app that tests the Internet speed reaching every connected device in their home. We also continue to enhance the app to give customers everything they need to manage their account, all in one place – pay their bill, view their plan details, change or upgrade their service and more.