Notes

I apologize for inconvenience however the support is only available in English language and for assistance in Spanish please contact our Voice team at 1800-934-6489 ,sp

To make a one-time payment online, follow the link https://customer.xfinity.com/lite/out-of-home ,BSS

Signing up for the Automatic Payment is fast and easy. Go to www.comcast.com/ecobill 1. Sign in using your Comcast email address and password. 2. Click on 'Set Up Automatic Payment'. 3. Choose a payment method. 4. Enter the bank/credit and billing ,BAP

Just a quick recap, I've informed you about the outstanding amount along with due date on the account. You can also view your bills online with your My Account at https://customer.comcast.com ,BR1

Once you are able to login , you can view and pay your bill by selecting 'Billing ' tab. It will give you options to make payment as well as view bill details. ,BP

Please do not press the back button and also avoid using other applications for us to stay connected without any interruption. ,TOG

Please note, as long as you keep any 1 service with Comcast, an early termination fee would not apply. You may upgrade, side grade and downgrade all lines of business without penalty. ,agr

Can you verify your email address for account and informational updates? ,EY

To complete the order, please go to this link: http://www.comcast.com/eloa/English/e911 ,EE9

To completely accept the agreement for phone number porting, please go to this link: http://www.comcast.com/eloa/English/tpv_e911 . Fill the Comcast Agreement Notice and fully understand the Terms and Conditions of the service you are getting, then click

As you are having an error while filling out the agreement, please call us on 1855-423-9888 within 24 hours to accept the agreement. ,EA3

Enter your Account Number, the Order Date, your Zip Code, and the Security Code and click on 'Next' to confirm your acceptance and complete your order. ,EA2

Please note that if you do not accept these terms it will void the promotional pricing that I have offered you today. ,EA1

In order to receive the pricing you have been quoted today, let me give you a link to accept the terms of this agreement. Please go to: http://www.comcast.com/eloa/English/agreement ,EA

Please be informed that that ($5 or $10 - whichever applicable) discount is only available if you sign for Eco bill and Auto pay service. It will not be available if any of these service i.e. Eco bill or Auto pay is withdrawn before promotion completion. ,ECA

I apologize for inconvenience caused, as our systems are currently undergoing maintenance and that is why I am unable to pull any account information. I will still be able to help you with any general query and we do not expect the maintenance to take long. ,tu

If returning old equipment: You will continue to be charged for equipment that is not returned 60 days after your new equipment arrives. ,EQP

I'm sorry, but the Modem you're trying to activate isn't supported by Comcast. Please go to http://mydeviceinfo.comcast.net to see a list of supported modems. ,MNS

I am happy to help you. However, our system does not accept the user name/password which you have provided, could you please provide an alternative option? ,DRO1

We also want to prepare you for how the billing process works and what to expect: We will bill you one month in advance and your first two bills may be different because of partial-month charges, credits and any one-time charges. ,ADB

We are available to answer your questions at your convenience, 24 hours a day, 7 days a week. ,CG1

I will be happy to get you in touch with the correct department. Comcast values your business. Please stay connected to the chat while I transfer you. ,EWT

We appreciate your business and value you as a customer. Please do expect an email notification within 24 hours for the order details. ,WA1

I apologize however the account holder or authorized person can only make changes on the account. ,UNF

I am sorry the information you have given is not matching with the account. ,UA2

Your online account has important information like emails, address book contacts, call logs etc. and that is why we have all these security checks in place. ,UA1

All this verification is just to keep your account safe from any fraudulent activity. ,UA

I can't seem to find an account with these details. Could you give me the full service address that appears on your online account or bill? ,AHA2

I am sorry, this is not the one updated on the account. Could you please re-verify? ,AHA1

Please confirm your first and last name along with complete service address. ,AHA

Can you provide me with the Modem Serial Number? It is written on the back panel of modem above the bar code. ,MSN

Can you confirm the apartment/Unit number? ,APT

What is the last four digits of your social security number? ,SSN

Could you please help me with your full name and the complete service address along with the zip code ?,AHA6

Please provide your Comcast account number. ,AHA5

I understand your hesitation. Believe me majority of customer's denies for home phone service initially, but once they start using it, they cherish its features. ,OP1

Just a quick recap, I've informed you about the outstanding amount along with due date on the account. You can also view your bills online with your My Account at https://customer.comcast.com ,BR1

I will make sure that you wont pay for the remote. However, the shipping will be one time $5.99.




You can view the make, model, and serial number of your TV Box and modem in My Account. You can use this information to identify your equipment, troubleshoot technical issues, or access user manuals for your devices in future.

We take our customers' security seriously, so we'll give you a call within two business days to verify this request.




Please check your inbox and follow the verification process to

register email address.

An automated check has identified the your are eligible for an Equipment Update. This is a notification to avoid an interruption to your service. You can visit http://xfinity.com/equipmentupdate to learn more and order their new devices today.

Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.

Please allow me moment, I am still working to get this sorted.

Let me share a link where you can pay the bill without signing in to your account. Please visit https://idm.xfinity.com/myaccount/account-selector?execution=e1s1

Your chat has landed on the helpline for residential customers only, you have a business class account and your issue would be taken care on the highest priority. So, I would request you to call the business support team at 1-800-391-3000 and they will handle the rest.

Okay, the troubleshooting is successfully done and now the system has indicated that the issue will be fixed within an hour. We will send you a confirmation SMS and your services will be working before you get it.

We will send a verification link to this address. Once verified, you can use this email to access your account.


May I know phone number and the third party email ID which I can attach with the username so that we can send a code to reset the password?

We appreciate your business with xfinity, take care!!! ,endchat

I apologize, this is taking more time than usual, however its really required to make sure that you wont have issues again.

Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.

You an also visit https://idm.xfinity.com/myaccount/account-selector?execution=e2s1 and pay your bill without logging in.


Please utilize your television remote control to toggle the input selection. You should be set to the appropriate input to match where the HDMI cable is connected (e.g. HDMI 1).

I see that you are eligible for an Equipment Update, have you got any notification or email about it? We have sent you a notification to avoid an interruption to your service. Please visit http://xfinity.com/equipmentupdate to learn more and order their new devices today.

While looking into your account, I noticed you have not picked up your FREE internet streaming box that comes with your xfinity internet plan. I am also going to send you the 4K streaming box which you will get within 3-5 working days.

Xfinity Flex 4K FREE streaming box is free for Xfinity Internet customers. Xfinity Flex comes with a 4K streaming box and gives you access to thousands of awesome shows, movies, and more, allows them to personalize what you watch, or upgrade to the best viewing experience through X1 – all with our award-winning Voice Remote. Plus, you can watch on the couch or on the road with the Xfinity Stream app and xfinity.com/stream – and even set DVR recordings remotely! You also have access to all your favorite streaming services on one screen, including Netflix, Hulu, Disney+, Amazon Prime Video, Discovery+, HBO Max and many more. And you can stream Peacock Premium at no additional cost.

Yes, we do provide 1.2 TB data every month however we also provide 2 courtesy months in a year so in case you exceed the data usage, you are not charged for that. You can also sign up for unlimited data anytime. We also provide 19 million hot spots, so you can connect to internet outside the house.

We are committed to delivering the best in class products and services and continuously invest in technology and innovation. Our pricing is reflective of that. We make every effort to extend fair and reasonable pricing based on the value and reliability of our services. There are many factors that impact pricing – your TV package, Internet speed, equipment, and additional features. With that in mind, I would be happy to look at your account and see if any promotional offers are available to you at this time, or we can revisit your services and ensure you are in the correct package based on your needs.


Emergency broadband eligibility check link : http://getemergencybroadband.org/

EBB program enrollment link for internet essentials: https://www.xfinity.com/buy/plan/internet/ebb

Please visit Xfi website at https://internet.xfinity.com/ and login with the xfinity username and password.

With the deal you will also get access to unlimited VOIP internet based calling services which means you can connect any ordinary phone at the back of the modem and enjoy unlimited calling feature.

Modem is easy to install - no technician is needed. Once you get your modem, you'll receive a Self-Install Kit with simple instructions on how to activate your modem using the xFi app. You can also visit xfinity.comactivate to activate the new modem.

XFI Advanced Security provides an added layer of protection for your entire network by preventing you from inadvertently accessing malicious sites, blocking remote access to smart devices from unknown or dangerous sources and monitoring activity in real time to detect when devices are behaving in unusual ways that could indicate a network threat. Advanced Security is available at no cost to Xfinity Internet subscribers who rent a compatible xFi Gateway.

The two big differences between these upending internet technologies, 2.4 GHz and 5 GHz Wifi connections are - speed and range. A wireless transmission at 2.4 GHz provides internet to a larger area but sacrifices the fast internet speed, while 5 GHz provides faster speeds but restricts itself to a smaller area.

Do you see any error message on the TV screen connected to the affected box/boxes?

Please accept my sincerest apologies. There are no appointment slots available for the next 5 days, however, let me try to book a priority appointment for you.
While looking into your account, I noticed you have not picked up your FREE internet streaming box that comes with your xfinity internet plan.

While looking into your account, I noticed you have not picked up your FREE internet streaming box that comes with your xfinity internet plan.

Reported: Disconnection ID 5886379450189476239

The p'hone number is 1-855-846-8376

The Internet Essentials Call Center is available from 8:00 AM - 12:00 AM ET, seven days a week.

You can visit the link to have a word with the DDOS team https://business.comcast.com/enterprise/products-services/cybersecurity-services/ddos-threat-mitigation

Please help us with a phone cell number that our technician can use to contact you to confirm the technician visit.

For Comcast rented modems the charge would be applicable if there is Internal wiring issue or recreation of outlets is required. Technician will inform about the charges if applicable.

The charge would be applicable if your owned needs to be replaced or Internal wiring issue. Technician will inform about the charges if applicable.

You can directly call 1-888-936-4968 to have a word with xfinity mobile team. They are available to answer your questions at your convenience, 24 hours a day, 7 days a week.

Please disregard the above auto-reply message. I am here on the chat to assist you.

Your pricing includes a $10 monthly discount for enrolling in Paperless Billing and Automatic Payments.

I hope that all the issues are addressed and you are 100% satisfied and happy with the support provided to you on the chat.

Seasonal suspend: 1888-633-4266 Our end : https://inseasonal.cable.comcast.com/home

Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day. Please do spare a few seconds for that after we are done.

Actually, I was going to send some signals on the modem to get the issue fixed but I do not have the rights to troubleshoot on the prepaid account. Let me share a phone number where you can call and troubleshoot.

You can call prepaid directly at 1-855-75-PREPAID or 1-855-757-7372

To complete the order, please go to this link: http://www.comcast.com/eloa/English/e911
use this VOIP phone number and your account number, complete the order, and share the confirmation number starting with 321**************************.

Could you please help me with the registered phone number with xfinity?

Do you see any error message of the code on the TV which is connected to the affected box?

To connect directly to an agent in ASL, click the button below or call 512-434-0999 to be connected with an agent toll-free via videophone. ASL Support is available Monday through Friday between the hours of 12:00 PM to 12:00 AM ET.

I apologize, as we are working from home these days so my responses could be a little delayed than usual. I realize the importance of your time. I hope you understand.

We used to have a different process before however it is changed now , Since, in past we had certain cases where third person pretended as a customer and took the password. That is why Comcast has decided that customer has to be connected to home network in order to reset the password. However, if you need immediate assistance you can reach our Customer security assurance team at 1888-565-4329, they will help you to reset the password right away on the call.

Just a heads up, this process normally completes within 3-5 minutes, but a small percentage can take up to 9 minutes.

If many devices access your home WiFi network at the same time, you may want to consider a higher speed tier to improve your network's performance. We offer several speed options to serve your needs. Visit My Account to see which level of Internet service you have and the upgrade options that are available. (Performance)

Whenever possible, plugging stationary devices directly into your Gateway or router using an Ethernet cable may provide optimal connectivity. For example, it's ideal for desktop computers, gaming consoles and video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly, since activities on those devices use a lot of bandwidth (e.g., graphic-rich online gaming, movies or TV shows). (performance)

Whenever possible, plugging stationary devices directly into your Gateway or router using an Ethernet cable may provide optimal connectivity. For example, it's ideal for desktop computers, gaming consoles and video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly, since activities on those devices use a lot of bandwidth (e.g., graphic-rich online gaming, movies or TV shows). (performance)

Restarting your Gateway, modem or router is good for the device's health and for your home WiFi performance. Doing this allows the device to update its software, if necessary, which can help optimize your connection and speed. You can do this by pressing the equipment’s restart button on your third-party purchased modem. This is the most common way to fix Internet-related issues. (Performance)

Avoid putting your Gateway or router in cramped spaces or next to anything that can block the WiFi signal. The best position is in an open space away from thick surfaces (e.g., concrete walls) and other household electronics that may cause interference with the WiFi signal, such as baby monitors, cordless phones, microwave ovens, refrigerators and Bluetooth-connected devices. (Performance)

Place your Gateway, modem or router in the most central location of your home, preferably on the main floor instead of the attic or basement. Make sure it is at least a couple of feet off of the floor and confirm that the coax cable connection is finger tight. (performance)