Notes

Thank you for contacting Xfinity chat support, Today is the best day for optimism and hope, It will be a great pleasure to assist you today.
My name is Rahul I'll be assisting you in working to find a resolution for the issue, Please let me know your concern, I'd be more than happy
to assist you in all possible manners. May I have your first and last name of awesome customer😀


Have you heard about the all new xfi complete? Xfi complete is a combo of -

1) Upgraded xfinity modem
2) Whole Home WiFi, which automatically evaluates your network performance to get the most WiFi coverage throughout your home.
3) Unlimited Data
4) An upgrade to your Gateway after three years at no extra cost for a better, more reliable connection for your home.
5) Advanced Security on the go, which provides safe browsing and data protection to your mobile devices when you're not at home.




XB8 is the next generation xFi Advanced Gateway (XB8) which supports DOCSIS 3.1 and superior data rates. It features 4x4x4 Wi-Fi 6E (802.11ax) Tri Band Wireless radio offering premium Wi-Fi performance for advanced services, including video over Wi-Fi. The XB8 features Wi-Fi 6E, which extends the capabilities of Wi-Fi 6 to operate in the new 6 GHz band. It can support upto 300 devices.




This latest generation xFi Advanced Gateway allows customers to supercharge their homes with Supersonic Wi-Fi. It is super fast, capable of multi-Gig speeds and powering 100s of devices at once with 3x the bandwidth for more reliable connections.

Other features include MoCA 2.0, which enables a high-performance home network. It also supports ZigBee, BLE and IoTivity. The XB8 is designed to be an Xfinity subscriber’s hub.


Here are the features of this ultrafast modem:

2x2 OFDM and OFDMA DOCSIS 3.1 channels
32x8 SCQAM DOCSIS 3.0 channels
Full Capture Bandwidth Tuner
Multi-Processor Technology with ARM and ATOM based Application Processor
Single 2.5Gbps Ethernet port (WAN/LAN configurable)
Three (3) 1Gbps LAN Ethernet ports
Switchable upstream filters for 85MHz or 204MHz operation
Tri band (2.4GHz, 5GHz & 6GHz) 4x4 Wi-Fi 6E (802.11ax) for high performance WLAN



MoCA2.0 (with channel bonding) for in Home Video and Data distribution over coax
Multiple SSID support with DFS and Dynamic Channel Selection
IoT subsystem with support for ZigBee and BTLE
Small form factor based on multi-PCB design

I am now sending refresh signal to your cable box. This will update and boost signal connectivity of your cable box. ,crs

You may not be able to view your TV guide immediately. It could take up to 30 minutes to reload however you can access your channel line up on Xfinity.com . ,guide

I'll need your help restarting the device. Please remove the power cord from the wall and then make sure the fiber connection is secure. No need to remove the fiber connection, just confirm it's attached properly. After you are done with these steps and plugged the device back in, let me know...




Please try a different outlet. Once you have finished connecting to a different outlet, let me know so that we can continue.

I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to a team member from our Billing Department who can best assist you with this issue. ,TRB
I see that you have used close to or more than 1Tb recently. I would suggest that you call our Data usage team at 1-877-807-6581, they would help you with the options for unlimited data usage plans ,US2


https://www.xfinity.com/local/store-offers

We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start ,MH

You may not be able to view your TV guide immediately. It could take up to 30 minutes to reload however you can access your channel line up on Xfinity.com . ,guide




I am now sending refresh signal to your cable box. This will update and boost signal connectivity of your cable box. ,crs

I apologize as this department handles Internet troubleshooting related issues. I will need to transfer you to a team member from our Billing Department who can best assist you with this issue. ,TRB

I see that you have used close to or more than 1Tb recently. I would suggest that you call our Data usage team at 1-877-807-6581, they would help you with the options for unlimited data usage plans ,US2

We have performed all the troubleshooting steps that we can do on chat, in order to resolve your concern, we will have to schedule truck roll. Once the technician visits your home, issue would be resolved. ,Rs1

We have completed all available remote troubleshooting steps and it seems that now we'll need to schedule a technician visit for resolving the issue.




With Xfinity Internet, one of our customer's favorite features is XFI where you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home Wi-Fi network access during dinner time. ,XFI

With Xfinity Internet, you have the fastest and most reliable in-home Wi-Fi. When not at home, we keep you connected with access to over 17 million hot spots nation-wide, at no additional cost. ,int

While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password. ,wifi




To Set Up Your Locks PIN and Turn Parental Controls On and Off for X1 please visit : https://www.xfinity.com/support/articles/x1-parental-controls-turn-on-off

To reboot your X1 TV box go to : https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. ,BOOT

For any video related issues in future , please go to the given link and select TV then click on Troubleshoot and enter user name & password to proceed: https://www.xfinity.com/support/?CMP=ILC_support_stream_re . ,REV

In future, for any remote set up issues please click on the given link , select TV and then X1 remote set up and choose your remote type to proceed : https://www.xfinity.com/support/remotes/. ,RE

Awesome, now you can easily check the configuration settings, features and details for all email clients and can configure your Xfinity email easily. Refer https://www.XFINITY.com/support/internet/email-client-programs-with-XFINITY-email. ,sh14

You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device” ,MY3

You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to change your Xfinity Account password/ Wi-Fi Network name or password through your tablet /mobile device” ,MY2

You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to perform troubleshooting steps for any internet issues through your tablet /mobile device” ,MY1

Meanwhile, I wanted to let you that you can download Xfinity My account App at http://customer.xfinity.com/help-and-support/xfinity-apps/ to easily troubleshoot and manage your account anywhere.

You can view channel line-up at: http://www.XFINITY.com/programming/channellineup/nopackages.html ,GB7

Please note that you can change your Wi-Fi username and password by visiting https://www.XFINITY.com/support/internet/view-change-wifi-password/ ,GB5

You can cancel or reschedule technician visit on following link: https://www.XFINITY.com/support/account/how-to-cancel-reschedule-comcast-appointment ,GB4

You can also do basic troubleshooting by following steps available on: https://www.XFINITY.com/support/internet/Troubleshooting/ ,GB3

Please note that you can setup up Automatic Payments by visiting https://customer.XFINITY.com/#/settings/bill/autopay ,GB2

Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple. ,GB1

You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record. ,GB

Now you can pay bills, set up service appointments, check your connection status and so much more, without wasting time on the phone. All you need is your Comcast ID or email address and password to access your account information. ,CHF4

You can view your current bill, account balance, pay bills, view services, setup automatic payments, or even go GREEN with our Comcast Eco Bill. While waiting, please take a look at everything you can do online by checking out http://customer.comcast.com ,ECOB

You can pay your bill, access your Comcast email, Comcast Digital Voice voicemail, schedule DVR events, and browse TV listings all in one location. Visit www.comcast.com to learn more. ,sh18

XFINITY provides Constant Guard, including Norton™ Security Suite With superior protection, fastest performance (a $360 value) included at no additional charge follow the link for complete details http://www.XFINITY.com/resources/internet-security.html ,sh17

With your XFINITY connect app you can convert any smartphone, tablet or even an iPod into a smartphone and can access. Learn more at https://customer.XFINITY.com/help-and-support/internet/XFINITY-mobile-app/

Comcast provides Email ID's for all internet users as additional Services. Our Self-help portal shows all features and basic troubleshooting steps for email related issues. Please refer https://customer.XFINITY.com/help-and-support/internet/EmailWebBrowsi

Now you can also access our website to know more about Wi-Fi security settings and interfaces with its troubleshooting at https://www.XFINITY.com/support/internet/view-change-wifi-password/ ,sh12

XFINITY gateways offers various features and benefits and easy self-help portal for our customers . Please refer https://customer.XFINITY.com/help-and-support/Wireless-Gateway ,sh11

Comcast provides access to use your internet wherever you go and Share photos, book travel, and watch videos at super-fast speeds through millions of hotspots nationwide. Please check at http://wifi.XFINITY.com/ ,sh10

We appreciate if you want to use your own router to enjoy wireless services and we have self-help links also for you to understand the bridge mode, how we enable it and its features by going to https://customer.XFINITY.com/help-and-support/internet/wirele ,sh9

Comcast understands the value of internet speed and also educate their customers with troubleshooting for speed issues. Just follow the self-support option at https://customer.XFINITY.com/help-and-support/internet/Troubleshooting/ ,sh8

For any internet connectivity issue in future, you can reach out to our self-help service website with basic tutorials and easy troubleshooting steps i.e. https://customer.XFINITY.com/help-and-support/internet/internet-connectivity-troubleshooting/ ,sh7
Comcast also provides information to do troubleshooting on your own for all the intermittent Connection issues, refer: https://customer.XFINITY.com/help-and-support/internet/Troubleshooting/ ,sh6

Do you know, every browser has a different settings for saving the details. You can follow the below link to manage/ edit all the saved information https://www.bu.edu/tech/services/support/desktop/software/troubleshooting/removing-password-from-browsers-s ,sh5

To learn more about browser related issues and troubleshooting, please refer the link: https://customer.XFINITY.com/help-and-support/internet/EmailWebBrowsing/ ,sh4

Here, you can learn more about basic troubleshooting to get your XFINITY services up and running. Link: https://customer.XFINITY.com/help-and-support/phone/self-install-basic-troubleshooting/ ,sh3

Now you can also manage all your appointments online whether it is confirming or rescheduling. Learn more at: http://customer.XFINITY.com/help-and-support/account/confirming-or-rescheduling-appointment ,sh2

We have self-service help and tutorials at https://customer.XFINITY.com/help-and-support/selfservice/ - to guide you on basic troubleshooting steps. ,Sh

These are one-time shipping charges for installation kit and is very easy to install. You just need to follow the manual and can save up to $60 on technician charges. ,SIKR

While looking into your account, I noticed you only have …….. service. I would like to take just a few minutes to make sure you're getting the best value for the services you need. ,TTS

I want to thank you for your time and patience while resolving your concern, have an awesome day. ,rs3

Would you please confirm the error message which is coming on the TV screen? ,cp3

Are you currently at home and connected to Comcast network? ,UP2

Please provide the username you are trying to access and reason for login so that I can assist with that as well? ,UP

If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing t the person to be there on your behalf ,TP1

There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.

Navigate this link any time within 72 hours to confirm the email ID/phone number addition, once it is confirmed then you can visit Comcast site and click the forget password option or click the direct link https://idm.xfinity.com/myaccount/reset

As you stated that you will not be able to get the reset code on your mobile number on the account , I would request you to please call our customer service assurance department at 1-888-565-4329 between 6 am to 2 am ET/ seven days a week. They will help you with that for sure.

Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset ,PRC1

May I have the third party email address or your mobile phone number so that we can update the same and send you the reset code ? ,UP3

For future reference, you can sign in to https://www.xfinity.com/support/status and know about ongoing outage in your area. You can also update your phone number to get text message as soon as your services are restored.

How may I assist you today? ,as

Please give me an opportunity to explain what features we are offering. ,OP7

We provide Interactive functionality: Caller ID on TV and Caller ID on PC, Text Messaging, XFINITY Connect Webmail, Online billing, Voice 2go. ,OP6

I am confident that you will enjoy this service. ,OP5

If you use a smartphone, you can also enjoy our Text Messaging service on your Android or Apple devices, or online at Comcast.net, at no additional monthly charge. ,OP4

With our phone service, calling 911 will be automatic, even when the person in need hasn't spoken yet! Your name and address are automatically forwarded by the call center to 911. ,OP3

We offer the best call clarity, ability to call anywhere anytime in the US for the same monthly price, ability to keep the same telephone number, non-published directory listing service available and of course access to E-911 facilities. ,OP2

I understand your hesitation. Believe me majority of customer's denies for home phone service initially, but once they start using it, they cherish its features. ,OP1

-It looks like you've possibly walked away, or have left our session. You can contact us at anytime, 24/7 at https://support.xfinity.com/chat or by using self-service options on the myaccount app xfinity.com/myaccount. Thank you for contacting XFINITY Su ,NAC2

Just checking to see if you are still there? I will be ending our chat shortly as I haven't heard back from you. ,NAC1

I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help. ,NAC

Please stay connected while I am still working on it. ,STY

I apologize, this is taking more time than usual and I realize the importance of your time. Please stay connected. ,AHL

Please allow me 1-2 minutes to check the account information for you. ,HL