Notes

Some Known Details About Helpdesk Heroes - Crunchbase Company Profile & Funding


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<img class="featurable" style="max-height:300px;max-width:400px;" itemprop="image" src="https://pbs.twimg.com/media/FIf2j3CWUAEZ3zZ.jpg" alt="HelpDesk Heroes - Photos - Facebook"><span style="display:none" itemprop="caption">HelpDesk Heroes - Photos - Facebook</span>
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<h1 style="clear:both" id="content-section-0">The Ultimate Guide To HelpDesk Heroes, London - Computer Services - Yell<br></h1>
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<p class="p__0">Had an excellent laugh about that a person. * apparently the term user made 'everybody sound like they had drug problems', when I recommended that it didn't sound like that to me, and asked what that stated about the incumbent head of's personal practices I was asked to leave the meeting:-LRB- Existing location - strange infection emerged, over and over once again.</p>
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<img class="featurable" style="max-height:300px;max-width:400px;" itemprop="image" src="https://shop.helpdeskheroes.co.uk/wp-content/uploads/2021/07/HelpDesk-Heroes-Microsoft-365-Business-Standard-380x380.jpg" alt="VoIP Solutions London - Communication - HelpDesk Heroes"><span style="display:none" itemprop="caption">Joshua Lawrence (@Josh_SLawrence) / Twitter</span>
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<p class="p__1">The facilities guys honeypot makers were getting hammered though (VMWare, inbound stuff only!). Some diligent tracing led to an office in some godforsaken town somewhere, whilst attempting to find somebody on website who we could ask what the hell they were doing it became obvious that stated office had been closed some 6 months before.</p>
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<p class="p__2">Someone in the office who had actually taken control of had undoubtedly discovered it and was attempting to get some kind of connection on it. And when I say switch, this wasn't some netgear shit that cost 20 from ebuyer ... I comprehend that huge public dealing with assistance desks need to have what is tradionally a very first line (ie call loggers, working from a script that is unbendable and is required to validate to statistical requirements) any business with a minimal user base of internal customers truly require to evaluate what they want from their helpdesk.</p>
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<p class="p__3">Generally when customers ring they get somebody who is second line. Your first call fix goes through the roofing system, call times drop to next to absolutely nothing, customer complete satisfaction is up and generally things work. Naturally this needs a more unwinded attitude towards the frontline personnel, less of a concentration on performance metrics and more of a concentration of 'softer' targets like consumer satisfaction.</p>
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<img class="featurable" style="max-height:300px;max-width:400px;" itemprop="image" src="https://images.unsplash.com/photo-1610994237589-52fb0519a014?ixlib=rb-1.2.1&amp;ixid=MnwxMjA3fDB8MHxwcm9maWxlLXBhZ2V8MTF8fHxlbnwwfHx8fA%3D%3D&amp;w=1000&amp;q=80" alt="HelpDesk Heroes (@helpdesk_heroes) / Twitter"><span style="display:none" itemprop="caption">Enterprise Help Desk Outsourcing - Help Desk Support - GHDSi</span>
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<h1 style="clear:both" id="content-section-1">8 Easy Facts About HelpDesk Heroes - LinkedIn Shown<br><img width="369" src="https://res.cloudinary.com/dkehscxbc/images/q_auto:best/v1614693832/wordpress/gdpr-itsolutions-hd-top_764965e76/gdpr-itsolutions-hd-top_764965e76.jpg?_i=AA"><br></h1>
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<p class="p__4">The significant issue I see with this at the minute (sorry - its challenge nowadays isn't it). Moving to having a a ' Another Point of View ' (looking at you ITIL) which is interpreted by adopters as being a script based, call logging call centre. Not a helpdesk at all ... The problem that this causes is that in the not likely occasion that somebody who understands what they are doing is used, they immediuatly aim to relocate to 2nd line and wind up off the phones.</p>
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