Notes

Cancel flight/change/exchange
Fare basis code-to check fb we need two things
DOI---*hia fbc-*pqs-----*pq(serial no.)
After checking fbp if cancellations allowed proceed further with the steps .
IF CHANGES ARE PERMITTED PROCEED FOR EXCHANGE

Cancel
*HIA-to check doi
*PQS-to check fare basis code
*PQ1
*PQ2
RD doi citypairs travel date
Ftc-for cancel
*pqs or
*pqd
Mco-changes or issue
Ftc-non refundable /wholly one year
X1-delete segment
Add retension line after deleting the segment
*PQS-to tell ftc amount
6delaaatha1
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Er
Ir
Remarks-5h-
36086-extenuating circumstances



EXCHANGE
*HIA-issue date
*PQS-fare basis code
*PQ1/*PQ2
*A
Delete the segment-X1
Check availaibility
Add seat
Wp
*pqs
PQ(if cx agrees)
*PQS
PQD1/2
5h-
6delaaastha1
Er
Er
Ir
Run script commmand
6delaaastha1
Er
Er
Ir




DIVIDE

Check the fare rules and run RD command

D1.1
or
D1.1*D2.2
save
F
6delaaastha
Er
Er
Ir
Open the new splited pnr then
Cancel the segment
And informed cx about the policies






FTC REDEMPEPTION

*P5H
*PQS
*PQD(to check the history of the deleted price quote)
Add new flight
1date citypair cross of Loraine airline code
Seat select
wp
PQ
*pqs
5h-cci for ftc redemption
Redeemed done//told the difference
Remarks-Inform the cx about the fare diff.
6delaaastha
Er
Er
Ir
Run script







Retention line:-
0OTHAAGK3LAS14JAN-INFO/RETENTION
HERE:- 0OTH CONSTANT




First before proceeding with further exchange I will be needing to check the airlines policies that weather the changes permited w/o penalities or not
Then I will be checking availability of flights .
Exchange/ change or delete
• *PNR
• 1(date of departure)(citypare)(cross of Lorraine)(airline code)- 129AUGLASNYC¥AA
• Select the seats and class of service. 0(number of passengers)(class of service)(serial number of the flight)—03k2
• WP/WPNC/WPNCB—check price of the flights( added flight segments in PNR)
• PQ—to save the pricing. (PRICE QUOTE RECORD RETAINED)
• *PQS( to check fare basis code)
• *PQ1
• Copy Fare code
• RD(DATE OF ISSUEWITH YEAR)(CITY PARE)(DEPARTURE DATEWITH YEAR))(FARE CODE)-(AIRLINE CODE)*16
• MD
• *A
• PQD1
• *A
• X1( flight serial number)
• *A
• 6DEL ID
• ER
• ER
• IR
• IG
• *A


Divide a PNR
1. *PNR
2. D1.1--- D(CUSTOMER ASSOCIATE NUMBER) EX- 1.1BARRY/ALAN*ADT
3. F--- file it
4. 6DELDDEEPSHIKHA
5. ER
6. F
7. 6aasthaa1
8. ER
9. ER
10. IR
11. *A
12. *(pnr code)---- in the divided PNR select the divided PNR .
13. Add remarks – 5H

Exchange/ change or delete
• *PNR
• *PQS( to check the fare code)
• *PQ1(serial number)
• Copy fare code
• RD(DATE OF ISSUEWITH YEAR)(CITY Pair)(DEPARTURE DATEWITH YEAR))(FARE basis CODE)-(AIRLINE CODE)*16--- inform customer about the fare rules, if customer agrees than proceed.
• IG
• *PNR
• *PQS
• *PQ1( to check the price of the original tickect)
• 1(date of departure)(citypare)(cross of Lorraine)(airline code)- 129AUGLASNYC¥AA
• Select the seats and class of service. 0(number of passengers)(class of service)(serial number of the flight)—03k2
• WP/WPNC/WPNCB—check price of the flights( added flight segments in PNR)
• PQ—to save the pricing. (PRICE QUOTE RECORD RETAINED)
• *A
• PQD1 -- PQD( serial number of the retention line)
• *A
• X1( flight serial number)
• *A
• Delete old retention line
• Add new retention line.-- : 0OTH[Airline code]GK[#PAX][Departing City][180 days date DDMMM]-INFO/RETENTION
Ex----0OTHAAGK2LAS20JAN-INFO/RETENTION
• 6DELDDEEPSHIKHA--- 6DEL ID
• ER
• ER
• IR
• Add remarks – 5H-
• 6DELDDEEPSHIKHA--- 6DEL ID
• ER
• ER
• IR
• Scribe Scripts -- EX_R_NEW.ssc – make any kind of changes, cancel and refund. To add new scripts, to add the waiver code.( check the mail for script, credit card authorization always select NO, POS- back, don’t select POS in cert)
• IG
• *A
• Pqd(serial no.):- to remove the price quote
Roundtrip:- same airline se inbound and outbound
outbound going out to another city
inbound then coming back in the city
circle trip:-
del-mum
mum-goa
goa-chennai
chnnai-del
36086-Cancel a flight due to extenuating circumstances
RD1*PE
Visa card code - VI
Starts with-4
Card no.- 16 digit
Cvv- 3 digit
Master card code- CA
Starts with 5
Card no.- 16 digit
Cvv- 3 digit
Discover card code-DS
Starts with 6
Card no.- 16 digit
Cvv- 3 digit
Amex card code – AX
Starts with-4
Card no.- 15 digit
Cvv- 4 digit

FTC REDEMPEPTION

*P5H
*PQS
*PQD(to check the history of the deleted price quote)
Pqd1
pqd2(minus)then tell the amount
PQD2-PQD1
Add new flight
PQ
*pqs
Minus with recent per adult (recent del price quote -new flight price)=mco
5h-cci for ftc redemption
Redeemed done//told the difference
Remarks-Inform the cx about the fare diff.
*p5h
6delaaastha
Er
Er
Ir
Run script