Notes

cx want to sell // inof share
cx ask for payment // info share //
cx want to know about the payment// cx already share alternate bank details //please initiate payment ASAP
cx wants to know about order pickup//info share
cx wants his pickup as soon as possible//prompt pickup marked//info share
cx ask for order pickup// info share pickup delay // escalation marked//info share
cx pickup delay in open leads//escalation marked//cx waiting for technician//info share
cx wants to create an order//info share
cx wants to cancel his order//request taken//info share
cx wants to cancel his order//retain cx //info shar
cx want to cancel your order // while asking for a reason // no response from cx side
cx wants to reschedule his pickup //request taken//info share
cx wants to reschedule his pickup //while confirming no response from cx side.
Cx wants to sell his device//ask cx that device, not listed//info share
*************************************

*****Account deletion*****
- I would like to inform you that as per your request I'm raising the concern of deleting your account with us and deleting your account with us would take 15 working days.

***Account Blocked- 30 days*****
- I'm really sorry to inform you but As I can check, you've placed three orders this month, which has resulted in the account being blocked for security reasons.
- Do not worry, After 30 days, it will unblock, and you will be able to place a new order.

****Multiple Quote- Number Blocked****
-I'm really sorry to inform you that, Your phone number may be blocked from generating multiple quotations on our website due to security concerns.
- Do not worry, It will take between 24 to 48 hours to automatically unblock. I would request you to refrain from generating any quotes during this period.

****Govt Id Proof in Recycle Orders******
- I would like to inform you that government ID proof is required for a successful order. Please try placing the order via the website.
- If you still face any issues while placing the order, please send an email to [email protected].

****How Cx will get payment after pick-up****
- I would like to inform you that once you place an order with Cashify to sell your old device, our technician will come to your location and diagnose it in front of you, after which you will be paid via the payment method you selected.
- I would like to inform you that once you place an order with Cashify to sell your old device, our technician will come to your location and diagnose it in front of you, and as per your mode of payment, you will instantly receive your payment.

****not happy with requote******
- I understand that you are not happy with the quoted amount however the price quoted on our portal is as per the market standard and the current resale value of the device. We are really sorry that this is the best price we can offer as of now.

****Device Has motherboardheating issue*****
- I regret to inform you that at this time, Cashify does not accept devices that have a motherboard or heating problem.
- We are really sorry we would not be able to purchase the device.

***** Wrong Information shared by mistake******
- By mistake, I shared the wrong information. I sincerely apologize. Please ignore the past information.

***** Bulk Sales( more than4 devices) *****
Could you please confirm how many devices are you looking to sell?

***** Bulk - if more than 4*****
- I would like to inform you that, if you are looking to sell devices in bulk, please share the details of the devices and your contact details with us at [email protected]. And our team will contact you with the customized quote amount.
****Locked Devices****
- I regret to inform you that if the device is locked, the technician will not be able to pick up the device.

**** cancel reason- DEALER lead *****
- We got an update that you are dealing in mobile shops/accessories/working in finance, and as a company norm, I'm really sorry to inform you that we do not buy devices from said people due to which all your orders are failed.

****Status-Deal to be failed - Reopening****
- As per your request, I am reopening the order for you. Your quoted amount is (). and the pickup is scheduled for (date and slot).
- Please keep your phone 50% charged and also provide the technician with government address proof.

**** Resend Invoice****
- I would request you to please login to your Cashify account, go to Profile>> orders>> select the order>>resend the invoice.
- Donot worry, It will be resent to your registered email.

**** Detailed Steps Only If required *****
- To redeem the voucher, please follow the steps below:
Register for a Cashify account.
Go to - Profile>>the orders >> Select the order>> View details>>OTP >> Verify OTP>>Voucher detail.
- All details of the voucher will be displayed after the verification.

*****Resend Voucher (ask the customer to check in spam as well)****
- I would request you to please login to your Cashify account, go to Profile>> orders>> select the order>>resend the vouchers. It will be resent to your registered email.

*****Redeem Amazon Voucher****
- You have to visit Amazon.in to redeem the voucher.
- I would request you to please go to Amazon Pay > Add Gift Card > Enter your coupon code.
- Donot worry,The voucher amount will be added as Amazon Pay Balance. You will get an additional 4% of the total amount for your device.

****Donation Process*****
- I would like to inform you that you can donate the smartphone which are in working condition with minor issues.
- We will be repaired the device and would further send to NGOs to help the ones in need.
- As a token of appreciation, you will get a certificate for donating the device at the registered mail address from us.

*****Dead/Recycle*******
- I would like to inform you that you can recycle dead devices where you will get a flat 200 INR voucher which you can redeem from our website.
- The voucher is valid for 6-month.
- As you confirmed that your device is dead, we regret to notify you that we are unable to purchase a dead device. You can, however, recycle the same.
- I would like to inform you that you can recycle your dead device in which we are providing a flat 200 INR voucher to the customer, which you are able to utilise on our website (store.cashify.in) for the purchase of any accessories or any other refurbished gadget.
- I would like to inform you that the voucher is only valid for a one-time transaction.

*****EMI Devices******
- I would like to inform you that, All financed devices or devices purchased on EMI will only be eligible for sale once the installments are paid.
- So,You are required to share a NOC issued by the finance provider at the time of pickup.

*****Device Listed (First check on Spotfire)*****
- Thank you for sharing your device's specifications. As I can check the device is listed you can easily place this order by visiting our Cashify website or apps.

*****Device Not Listed *****
Im really sorry to inform you that your device is not listed. Unfortunately, you will only be able to sell devices that are currently listed on our site. However, we are constantly adding more devices hopefully we will be able to serve you soon.

*** laptop Not Listed ******
- This is to inform you that if you are unable to find your laptop model in our list, please visit this link: https://www.cashify.in/sell-old-laptop?brand=1 .We have an option called "Not Listed". You can manually enter the details of your gadget.

*****Order Confirmation *****
- Could you please confirm if you have already placed an order?

*****Unavailability of Charger *****
- As I can check, you have mentioned the availability of a charger here in the configuration, but if you will not provide it at the time of pickup, the price will be impacted.

*****Unavailability of Bill *****
- As I can check, you have mentioned the availability of a bill here in the configuration, but if you will not provide it at the time of pickup, the price will be impacted.

*****last resolution didn't work out*****
- I am sorry that the issue is not resolved yet, let me quickly check where it went wrong.

*****Invoice Availability*****
- Could you please confirm whether you have the invoice with you?

*****Invoice in warranty*****
- If your device is under warranty, then an invoice is mandatory, or else you can sell your device without an invoice with the exact location address proof.

*****Incomplete Address*****
- The address seems incomplete, could you please reconfirm your complete address once again.

*****Proper Address Required*****
- I would like to inofrm you that we can pick up your device from the same or another location provided you have address proof of that location. The address proof can be for a friend or a relative.
- We require an address proof of the location you have updated for pick up without which pick up will not be possible.

**** Feedback*****
- After this conversation, you will receive the survey feedback on your registered email address. It would be great if you spare a moment to rate this conversation.

******* Call Back*****
- As per your request, I am arranging a call back for the better assistance. Within 60 minute you will get a call back from the concerned team.

**** Address ****
- I would request you to provide one government address proof in which the pick-up location is mentioned, like an Aadhaar Card or Voter Id Card, if the location is a residential area. If it belongs to your workplace, please show your office identity card along with it. The technician will take a picture of it to keep a record of the pick-up location.

*****Not serviceable *****
- I am sorry to inform you that currently, your location is not serviceable for selling a device. Once it will be available you can check it on the Cashify app or website itself.
- And also, what I can suggest you as an alternative is to please visit the nearest cashify store to sell your device.

**** Vouchers failed/pending cases *****
- Failed: I'm really sorry to inform you that your payment is failed. Donot worry, We will resend the voucher to your registered email address. Please allow us 24 to 48 hours for the same.
- Pending: Im really sorry to inform you that your payment is failed. Donot worry, We will resend the voucher to your registered email address. Please allow us today + 2 working days for the same.

Mandatory: In such cases, ask them to verify the email address.

**********************************
Good morning, Thank you for choosing Cashify.

Thank you for choosing Cashify. How may I assit you today?

Could you please let me know, How may I assist you today?

I appreciate that you have chosen Cashify for selling your device.

I am glad that you want to sell the device at Cashify.

As I can check there are multiple orders, so could you please confirm the order Id?

Please share your device name, exact model number, and location pincode so that we can assist you better.

I apologize for the delay in response, it took longer than expected.

Don't worry, I would certainly help you in this regard.

We apologize for the unpleasant experience you had. I will certainly come up with the best possible solution for you.

I am really sorry that you are experiencing this issue.

May I please know the reason of cancellation. It would massively help us to enhance our services.

Alright I have cancelled your on your behalf.

Thank you for bringing this to our attention.

Are you asking about XYZ order?

hold :
Please allow me 2-3 minutes to check the details and come back with the best possible solution for you.

Unhold : Thank you for staying connected.
Sorry to keep you waiting.

We have escalated this issue to our senior authorities and they are working on it. We will definitely take action on this matter.

Is there anything else I can do to assist you?

Thank you for connecting with Cashify. Have a wonderful day.

Please do let us know if you need any asssitance from our end, we will arrange a call back for you.

I would like to inform you that I'm not the right person to give you the query information.
Don't worry, I'm transferring your chat to the right person for better assitance.

price fluctuated

In order to sell your device, please visit our website, www.cashify.in, or download the Cashify app. Click on "Sell." >> choose Pincode>>Device model follow further steps to complete your order.

Im really sorry to inform you that your device is not listed. Unfortunately, you will only be able to sell devices that are currently listed on our site. However, we are constantly adding more devices hopefully we will be able to serve you soon.

I understand your concern as well as appreciate the time you’ve given me. Don't worry, we are trying our best to arrange pickup as quickly as possible.

I totally understand your concern. This also helps us to verify the issue of our valuable customer are facing. Don't worry, I will make sure to get this resolved as quickly as possible.

I would like to inform you that the price quoted on our portal is as per the market standard and the current resale value of the device.
It depends on the condition of your mobile phone. And while placing an order it asks to choose the option for the phone condition. You will automatically get the quoted value on your screen after placing an order.

I am sorry to inform you that currently, your location is not serviceable for selling a device. Once it will be available you can check it on the Cashify app or website itself.

*********************************

*****For Pickup Delay (from our side)******

Thank you for connecting with Cashify.

As I can understand you want to know about your order pickup.

As I can understand you want to know about

As I can understand you want to cancel your order.

Thanks for the confirmation.

I would certainly help you in this regard.

Please allow me a few moments to fetch your details.

Please allow me 2-3 minutes to check the details and come back with the best possible solution for you.

Thank you for staying connected, I appreciate the time you’ve given me.

Thank you for staying connected, Sorry to keep you waiting.

We apologize for the unpleasant experience you had. I will certainly come up with the best possible solution for you.

I regret to inform you as we are unable to pick up the order in the slot time.

Sir, if I understand you correctly the technician has neither visited nor called you yet?

I am sorry to inform you that due to natural calamity your device pickup might get delay. But, do not worry we will certainly help you by arranging your pickup as soon as possible.

We apologize for the unpleasant experience you had, I am forwarding your concern to higher authority. No need to worry the order will be pickup at the utmost priority.

Do not worry, I have escalated the issue to the concerned department, and the pickup will be arranged with utmost priority.

I am taking responsibility for your order to make it earliest.

Donot worry, I will personally take follow up on your concern.

As quickly as possible.

Our field executive will definitely call you prior to visiting your address.

I request you to ensure that the below checklist is completed before pick up.
1.Govt.id proof of the pick-up location
2. Device -50%charged
3. Data backed up
4. Reset the device
5. Remove Sim/ memory card from the device.

Is there anything else I can do to assist you?

Thank you for connecting with Cashify. Have a wonderful day.

Thank you for being our valuable customer. Have a wonderful day ahead.

if cx ask FE. no. :
We regret to inform you that the technician no. is not visible to us.

If you want to connect to the assigned technician, please dial 7290068900 from your registered no. and press 1 then 9. It will connect you to the technician.

Your concern is forwarded to our tesm Don't worry I will make sure to give the resolution for your concern as soon as possible.

Donot worry, your concern is forwording to our team so that we will try our best to pickup the order as quickly as possible to give the resolution for your order.
*****************************************
;;;;*****OPENING*******
Cashify me samparak karne ke liye dhanyabad, Main aap ki kis prakar sahayata kar Sakti hu.

Ap nischint rahiye meri taraf se puri saheta kijayegi.

Ap nischint rahiye meri taraf se puri koshish rahegi apki saheta krne.
Mai apkio baat biluk samjh pa rahi hu. ap bilkul nischint rahiye apki concenr ko agge esclated kar diya gya hai. Hum apni taraf

Maafi chahti hu ki apko humari taraf se iss tarah ki pareshni ka samna karna pad raha hai. par ap nischint rahiye. Humane is mudde ko apne concern department ke paas bhej diya hai aur ve is par kaam kar rahe hain. Ham nishchit taur par is maamale mein kaarravaee karenge.
Apki taraf se hum puri koshsih karege jitna jalid ho sakega apke order ka pickup arrange kiya jayega. or apko apke order ka resolution provide kiya jayega.

HOLD*******
Kaya mai aapki behtar jankari ke liye aapki Chat ko 2-3 minutes ke liye hold pe rakh sakti hu , taki mai aapki details check kr pau .

UNHOLD*********
Chat pe bane rahne ke liye dhanyavad

FURTHER ASSISMENT**********
Isske alawa kaya mai aapki koi aur Sahataya kar sakti hu.

CLOSING******
Cashify me connect krne ke liye dhayanvaad , aapka samay shubh rahe.

Appki taraf se koi uchit response na aane ke karan iss chat ko samapat kiy jaa raha hi , Cashify me sampark krne ke liye dhayanvaad

Create order :
Apne device ko sell krne ke liye ap Cashify ki webste par visit kijiye, www.cashifgy.in ya ap cashify app ko download kar skte hai. Cick on "Sell." >> choose Pincode>
>Device model follow further steps to complete your order.

Maafi chahti hun jaise ki main check kar paa rahi hun aapke area ki location Cashify me serviciable nai hai, aapse meri yahi request rahegi ki aap apne nazdiki cashify store me apna device sell kar sakte hain.

******Feedback : **
Iss batachit ke baad, apko apne registered email address par the survey feedback praapt hogi. yah bahut acha hoga yadi aap is batachit ko rate karane ke lie kuchh samay de.
pickup:67
pickup delay : 96
cx not availee for pickup.: 104
pick up from pubilc place : 105
pickup slot req. :106
pick esc.:75
3PL pickup: 85
3PL cancellation; 86
reschudule: 92
3pl reschude : 87

*****************************
*************APOLOGY******
Again, I'm deeply sorry this has happened to you. It's not the experience we wish to create for any of our customers. Thank you for bringing it to our attention and allowing us to address it.

You were absolutely right to bring this to my attention, so I can immediately give resolution for the concern as soon as possible.

As I investigate, I can see that..
Now that I’m aware of the situation, we can look to fix it by

This is unacceptable and we realize we have let you down.

I’m deeply sorry for keeping you waiting for so long.

I’m so sorry to hear. That does sound really frustrating, and I totally understand how you must be feeling. Here are a few ways I can help.

We care deeply about your experience and we failed to meet our regular quality standards. We should have been more careful, and I’m very sorry for the issues it has caused you.

I can assure you that this situation will be discussed with my line manager and will be escalated. Please accept my sincere apologies. You can be sure that this kind of situation will never happen again.

Once again, thank you for letting us know about this issue. It will help us prevent any future misunderstandings. I have already passed this information to [name of the team responsible for this situation] and they are working on solving this issue as we speak.

Our team tries to implement effective quality control for our products, but we failed this time, and we regret that your product slipped past our quality measures. I realize it was frustrating for you and I’m very sorry.

Thank you for your patience. Don’t hesitate to get in touch if you’d like any help or more
information.

Sorry for any inconvenience caused.

Thank you for your patience. If there is anything else our team can do to improve your experience, please don’t hesitate to reply to this email and ask.

I can understand your situation. but sometimes due to some unavoidable reasons we are bound to reschedule your order.
Please let me know if you are not available at this time slot, I can reschedule your order according to your availability.
Please be assured we will arrange your pickup on utmost priority.

******************************************
wrong info share - 373
reqoute - 387 /232
WHen PAYMENT - 389
ACCOUNT GET BLOCKED- 396
ACC. DELETED -400
EMI - 356
NOT Servicable AREA - 281
DEVICE NOT LISTED - 352
Change mode of payment - 259
How to create order - 292
Govt. ID proof for recycle- 392
SIM left - 397
sell device: 288
APR :407
vouchers: 360, 361, 362, 312
invoice: 363
awaiting agent: 156
pickup 3 PL : 168
pickup delay: 193

*(*(((*********************************************

* Manak Waste Management ltd. - 10AM - 1PM , 2PM-5PM & 5PM -8PM.

External Partners -
Delhi and Greater Noida - 10AM -2PM , 3PM-8PM

Rest of other region - 10AM - 1PM, 2PM-5PM & 5PM -8PM

For Hyderabad region - 11AM - 2PM, 2PM-5PM & 5PM -8PM.

FOR : 11 AM - 7 PM
Gorakhpur
Aligarh Allahabad Varanasi
Amristar Aurangabad Ujjain
Bareilly Gorakhpur Nashik
Gwalior Jabalpur Kolkata
Jalandhar Jamshepur Jhansi

3PL (Delhivery/Ecom) - 10 AM - 6PM

2 hrs : 4pm se pehle
Dehli guregaon Amristar
kolkata Aligarh
Bareilly Bhattinda Jhansi

***********************