Notes

Thanks , nice to have you on chat and hope you and your loved ones are doing well and safe :)



CPNI PIN:
1)Access My Account and select Settings on the Blue Toolbar.
2)On the left side under Xfinity ID, Paswords & Pins, select Voice security PIN.Note: Security Q&A can be updated here as well.
3)Enter Current PIN and New PIN, then Confirm new Security PIN. Click Save. 4)To change the security question and answer, click Edit next Security PIN secret question.
5)Select a question from drop-down menu, type the answer and click Save.



CLEAR CACHE AND COOKIES:
1)Press the xfinity button (X1 or Flex) or home button (Flex) on your remote.
2)Use the right or left arrow buttons to get to the gear icon, then press OK to go to Settings.
3)Use the up or down arrow buttons to get to Privacy, then press OK.
4)Go to Clear Cookies and Local Storage Data and press OK.
5)You'll see a confirmation window. Press OK to clear cookies and local storage data.
6)You'll see a confirmation message once cookies and local storage data have been cleared from your TV Box.










Please follow these steps to enable auto pay on account:
1)Visit the My Account Automatic Payments and sign in to your account using your Xfinity ID and pasword.
2)Select the payment method you'd like to use for automatic payments.
3)Fill out the form with your bank or card information.
4)Read and accept the Automatic Payments Terms & Conditions and click Set Up. A confirmation message will appear at the top of the page. You’ll also receive an email enrollment confirmation.




EDIT WIFI PASSWORD:
1) Log in at xfinity.com/myxfi or on the Xfinity app (download on the App Store or Google Play). If you already have the Xfinity app, make sure you have updated to the latest version.
2) At the top of the Overview page, you’ll see your WiFi name(s).
3)To see your pasword, select the right arrow next to your WiFi name.
4)Click See Network.
5)Then, click Show Pasword.
6)Select Edit WiFi when using the xFi website, or select the pencil icon when using the Xfinity app to make changes.
7)Select Apply Changes after making any updates.




BILLING:
Upon checking, I am getting a temporarily disconnected account this address due to pending balance of $. However the account is currently not eligible for payment extension due to following reason: In order to get services restored, I would request you to please access this link and make payment arrangement for minimum due amount that is $:
https://customer.xfinity.com/#/settings/bill/scheduled-payments

As rechecked, system needs past due balance cleared first in order to restore services on account. In this case, I would request you to please contact our advanced billing team at: 1800-934-6489
They will check if services can be restored temporarily and some waiver can be done in past due amount.




FLEX:
Please be assured, Xfinity flex services are added just to take feedback regarding the same from valuable customers like you.It will NOT have any impact on your monthly bill. NO hidden charges and free for lifetime :)





CHANNEL LINE UP:
https://www.xfinity.com/learn/channel-lineup?tier=ultimatetv



PASSWORD RESET STEPS:
1. Go to www.xfinity.com/password
2 Enter your Xfinity username and click Continue. username :
3. Complete the security check by typing the moving letters in the box. Click Continue.
4. Select a method for recovering your pasword from the options listed and click (you will see number:) for password recovery.





RELATE:
Oh, I can completely relate to you as I also would not like to miss my favorite shows. Let's check what's the issue get best resolution for this.

So sorry that you are not getting the desired speeds, I can completely understand we need it for work and entertainment purposes. Let me quickly check the devices for speed issues.

I can completely understand the importance of stable internet as we all need it for work and entertainment purposes.

We regret to know that internet is cutting out again and again. This is not the experience we want you to have as a customer. I am checking for it right away.


STORE:
You can also book an appointment with store representative by accessing this link: www.xfinity.com/local



CLOSING:
I'll highly appreciate any feedback on the services and experience provided by me today. I hope you have an amazing rest of your day .

It was delightful experience for me to have a valuable customer like you on chat. We appreciate your loyalty with comcast and value you as a customer.

There are many reasons for me to thank you, for your patience, for the support, understanding and being so polite throughout the chat.

You have been very patient and amazing with me today, probably the best customer I had. Will there be anything else I can asist you with ?

Awesome, Really happy to see everything works now

I am glad to work with you today to resolve the concern. I believe that our interaction today has helped improve your experience with Xfinity and it's services. We will continue to work towards making your journey cheerful with us for years to come.




.
CSA:
In that case, I would request you to please contact our customer security assurance team at: 1888-565-4329 6A.M.-2A.M.ET , they will assist you with password reset code over call itself.

Our Customer Security Assurance (CSA) team makes sure you have a safe online experience. These security professionals handle issues like phishing, spam, infected computers (often called bots), online fraud and other security issues





Please follow these steps to set different wifi bandwidths:
1) Access Xfinity website: www.xfinity.com/myxfi
2) Click on 'connect' tab
3) Click on your network name
4) select 'see network'
5)Click on EDIT WIFI on top right corner of page
6) There you will check the box for using different names for 2.4GHz and 5.0 GHz WiFi





OPEN TICKET:
In this case, as we have performed all basic troubleshooting steps, let me escalate this issue to our advanced technical team.
We'll send a text message to 8477540977 to confirm the issue is still occurring. If the issue persists even after 24 hours, you should reply to the text when available to continue troubleshooting and connect with an agent through chat or virtual callback.






PROMOTION ROLL OFF:
Upon checking, the package you were having was under promotion, however, now it has been rolled off and you are getting it on end day price. If you allow, I can see if any other promotional deals are going on in account to lower the bill.





EXCHANGE XFI PODS:
To initiate a return or exchange, visit Xfinity.com/xfi-pods-return-form. Once the return/exchange form is completed, you will receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or exchange will be processed.





HARD RESET:
Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start mh1





ENABLE AUTOMATIC PAYMENT:
Signing up for the Automatic Payment is fast and easy.
1.Go to www.comcast.com/ecobill
2. Sign in using your Comcast email address and password.
3. Click on 'Set Up Automatic Payment'.
4. Choose a payment method.
5. Enter the bank/credit and billing





SERIAL NUMBER:
May I have the serial number of the box you are having an issue with? You can find it easily on the back side of the device.
It should be a 12 digit number with combination of letters and digits.





ADIM LOGIN:
Please go to 10.0.0.1 Login with username : admin password: password Go to gateway> connection > wifi> you will get the option to setup security mode It must be WPA2





RETENTION TEAM:
I have also added your number for our retention team that will contact you whenever there will be any better promotional deal as per the availability to lower the price.





E911:
To complete the order, please go to this link: http://www.comcast.com/eloa/English/e911 Account number- ** , Phone numbber - ** Once you done with the link you will get " Transaction ID " starting with "3****" please provide me that number.





SAP:
Please follow these steps from Xfinity remote.
1.While watching the affected channel or program press the down arrow.
2.Using the right or left arrow buttons select the SAP icon and press OK.
3.Select English (or Spanish if watching a channel in that language) and press OK. Once done please let me know.





RESET REMOTE:
1. Press and hold the A (triangle) and D (diamond) buttons on the remote for three seconds until the status LED changes from red to green.
2. Enter 9-8-1 on the remote. If the status LED blinks blue twice, you have successfully reset your remote.





HOME PHONE BATTERY:
Please make note of your new number which is 6622604727 and it is non publish. Also would you like to get the battery for the services access? As it cost $165 and this is optional.



CANCEL SERVICES:
In order to cancel the services you need to call at 1800-934-6489 which is the direct helpline number of our dedicated department which will complete the procedure for the account cancellation and service.




BUSINESS TEAM:
We have a dedicated business team available at 1-800-391-3000 for the business accounts as these account have special business rate codes available that are only accessible by the business team as these accounts are highly secured accounts.




CALLBACK LINK:
if you want then you can also arrange the call back from this link :- https://www.xfinity.com/support/schedule-callback/ So our advance department will call you on your preferred time and help you to fix this on priority basis.



CALL ASK:
I apologize we have limited access for call as we are from chat support team. I can also try to assist you over the chat for Xfinity query/concern. However, if you still want to talk, I would request you to please contact our dedicated team at: 1800-934-6489 8A.M. to 9P.M. EST.





MOBILE:
Best part is that there is NO CONTRACT or AGREEMENT, you can make changes to order anytime.

To avail this awesome deal, we just need to port your existing numbers to Xfinity mobile 😀
Xfinity mobile services that offers access to America's best network !

Best part is that there is NO CONTRACT and you can make changes to account anytime. This is a ONE TIME DEAL of $25 discount every month that you are getting today if you port number over this chat ✨

In that case, I would request you to please contact our mobile team at: 1888-936-4968 as we are from internet and cable repair team and have limited access for mobile related queries.

I am happy to inform that your account has been chosen for Xfinity mobile services that offers access to America's best network, flexible data options, no contracts or 5G charges and many more.
May I know how much you are paying for current mobile bill to calculate savings ?





SEASONAL HOLD:
In order to put seasonal hold and temporarily pause services, I would request you to please contact our seasonal hold team at: 1888-633-4266




MOVE:
In that case, I would request you to please access this link and raise a request for move from your end:
https://www.xfinity.com/learn/moving




ACP:
ACP is a longer-term replacement for the Emergency Broadband Benefit, designed to help keep families connected to the Internet. Qualified households can receive a monthly credit of up to $30/month (up to $75/month for customers in Tribal lands) towards their Internet and mobile services.

Please follow these steps to enroll for it:
1)Check eligibility for ACP.
2)Complete the Xfinity ACP enrollment form to receive your credit. For this step, you’ll need the application ID you received from the National Verifier when you were approved.
Once you receive confirmation of your enrollment, you could see the ACP credit on your very next bill. However, depending on when you enroll, the credit may not appear until your second bill after enrollment.




VISA CARD
Drag this script group to move it
You get FREE VISA prepaid card within 90 days of activation of lines on account.
You can also check the status of your prepaid card through the Xfinity Incentive Tracker at xfinityincentivetracker.com.
To access the Xfinity Incentive Tracker, you'll need to enter your home or mobile phone number and billing ZIP code, or your cable account number as it appears on your Xfinity bill.




SSN
May I have your complete SSN to proceed and for account verification. Be assured it will be safe and secure and will get masked on chat within few seconds.




HELPLINE:
Activation team: 1855-652-3446

Seasonal hold: 1888-633-4266

Data usage team: 1877-807-6581

Prepaid team: 1855-7577-372

Internet essentials: 1855-846-8376

UPS pick up team: 1800-823-7459

Movers team: 1888-245-4000