Notes

Opening
Wonderful day! Thank you for choosing Xfinity! This is Sandeep, your Xfinity Ambassador for today. It'll be a great pleasure to assist you. May I have your first and last name please?
Kindly tell me more about your concern. Let's start working on it.

Assurance
You've reached the right person. I'll be happy to help you with ##.
I can understand that completely. I'll look into this right away.
I understand how important it is to have the internet services working. Let me quickly take care of this.
Oh that's not good to hear, I use my internet for everything, so I understand how important it is to get and keep you connected. I' m glad you chatted! Lets get this issue fixed together as a team.

Authentication
Could you help me with your Xfinity billing account number?
For the account verification, could you help me with last four digits of SSN?
For the account verification, could you help me with last four digits of your payment method?

Appreciation
I appreciate your cooperation in performing the troubleshooting steps with me today.
I appreciate your patience throughout the conversation. With your co-operation we were able to successfully resolve "" today.
You're absolutely right.
It is pleasure to chat with customer like you. You have shown utmost cooperation and it is heart warming.
Once the chat is over your will get the page where I would appreciate your feedback for the assistance and experience I have provided during the chat. I wish you have an amazing day ahead.

BAXA---
App
You can download Xfinity App to easily troubleshoot and manage your account anywhere, Get outage updates, and experience 24/7 real time support you can count on, anytime you need it.
Hotspot
While we're working on your account, I wanted to share that you can enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.
Stream App
Xfinity Stream is included with your service. Get all your favorite channels on any screen at home. Plus enjoy live sports, news, and On Demand titles on the go with X1, the ultimate entertainment experience. Take your DVR to go. Schedule your DVR recordings from anywhere.
Rewards
As an appreciation to your continued loyalty and business with us, we're happy and proud to share our new Xfinity Rewards available for you. Xfinity Rewards is our way of saying thank you for being a Xfinity customer.
Just visit the Xfinity app or Customer.Xfinity.com/Rewards and join Xfinity Rewards to get treated to simple delights like movie nights, family activities, and exclusive Xfinity discounts. Thank you for being the best part of Comcast


Offers :
Flex
You are eligible for the Xfinity free flex streaming services. The Xfinity Flex comes with Xfinity Internet at no extra cost. You will get the 4k Flex streaming wireless box, there will be no box rental, no service cost, no shipment charges, no taxes you need to pay as long as you keep the Xfinity Internet. You can access more than 10,000 shows and movies + 200 live channels. All your favorite apps at one place as well like Netflix, Peacock premium, Hulu, amazon prime, Hubi, Pluto, etc. Sounds good?
XM
I checked Your account pre qualifies for the Xfinity mobile , with America’s largest and most reliable LTE network combined with the access to 19 million hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it. You get unlimited nationwide talk and text with No term contracts. Shall I share the details with you ?

Closing
Is there anything else I can help you with as I do not wanted to complete this chat without addressing all of your concerns?
It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity. I do really appreciate your business or loyalty with Comcast.


Order :
I have processed the order, this is your order reference number , you will receive the shipment within 3-5 business days, once you receive the shipment please plugin the equipment and activate it via Xfi app or visiting at xfinity.com/activate so that you do not need to reach us again to activate it.
Tech :
Please unplug the modem, wait for 30 seconds then plugin back, please let me know once done.
As I can see the modem is offline and not receiving the signals at your end. Could you please confirm the power light status, is it on, off or flashing?
An automated check is communicating with the modem to register it online. It will take 3-4 minutes, please stay connected.
I am updating your whole network and service module, it will take 2-3 minutes, please stay connected.
Please try to access different websites or apps to make sure that everything is working fine.

I would like to inform you that the modem didn't registered online in allotted time, system is indicating that everything is working fine at our end, there is something wrong at your end, it seems there is something wrong with the outlet or Comcast line, therefore the tech appointment is needed to investigate the issue further to get it sorted, may I go ahead and check the available slot for you?
System is indicating that the modem didn't registered online in allotted time as it is not connected in an active coaxial outlet or incorrectly installed. Therefore, the tech would be needed to install the modem. The tech will visit your place, install the active coaxial outlet and run the line from outside, may I go ahead and schedule the tech for you?
I have already confirmed the soonest slot, however I will put you on waiting list to for the sooner appointment, the tech will contact you prior to the visit to confirm your availability at home.

Links
https://www.xfinity.com/learn/moving
https://www.xfinity.com/hub/mobile/
https://www.xfinity.com/mobile/support/article/how-to-block-robocalls
http://support.xbox.com/en-US/xbox-360/networking/configure-wireless-settings
http://mydeviceinfo.comcast.net/
fastclaim.com/xfinitymobile

Xfi pods team 1855-551-7534
data escalation team 1877-807-6581
HOME SECURITY HELPLINE : 1-855-711-7997
prepaid helpline : 1-855-757-7372
sales helpline 1-877-561-9475
Return old equipment helpline : UPS at 1-800-823-7459
Activation helpline number : 1-855-652-3446
DATA ESCAlation team 1-877-807-6581
Activation team - 1-855-652-3446
Mobile claim apple helpline : 800-275-2273 , getsupport.apple.com - Damage , (855) 884-9771 to process claim - loss or theft
As sistance for Seasonal accounts : 1-888-633-4266
Xfinity mobile helpline : 1-888-936-4968
Wifi pa ss : 1-866-489-0919