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Happy to help with this! I just need a bit more information from you. Please enter [any additional information] into your account settings at [link].
Do you mind confirming your billing address for me?
Sure thing! Just to confirm, can you share the last four digits of your credit card and the expiration date?
Yep! Happy to get this going. Do you mind sharing the zip code that you entered with this order?
Happy to help out with this. Do you mind sending me the account number that you see at the top of your bill?
I hear you. That stuff can be hard to find. If you don’t have access to that, would you mind providing [other verification information]? ...
I hear you. I’m sorry that you’re still having trouble with this. I’m going to talk to my team to see what else we can do here.
I’m sorry that this hasn’t worked out as you expected. I’m going to work on getting this right for you as soon as possible. Give me just one second, and I’ll message again once I have something.
We’re very sorry, but the [deal the customer is looking for] isn’t taking place any longer.
I can see why you’d want that! I’m sorry, but it’s not something that we currently offer right now.
I’m sorry that the last recommendation didn’t work as expected. Can you try this one?
Ah! Sorry to hear about the trouble, but I have good news: here’s how you can fix it:
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