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I am very sorry to hear that you had a bad experience with one of your riders. It is always upsetting when you are trying to do your best and you are treated inconsiderately. We appreciate you remaining professional throughout this ordeal. Rest assured that I have noted this information on the trip log and also passed this along to my manager so they can record the incident on the rider's profile and take appropriate action.
Unfortunately, there are riders that are rude and disrespectful for no reason and at no fault of the driver. We understand these situations happen and take that into account when evaluating 5 star ratings. We also take the ratings you give to riders seriously and this is also a way to inform other drivers of the riders they are transporting. Please rate this rider and we will definitely keep track of this riders ratings for further review. Thanks again and have a good one!
We know it's not always easy.
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