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Please confirm the last four digits of their card. This should be the card on file with their Xfinity Mobile account.
Please confirm the last four digits of their card. This should be the card on file with their Xfinity Mobile account.
DDARRYL SMITH
219-809-8274
Thank you
DDARRYL SMITH
5432 or 1214
Let me check it
Please provide the Date of birth and Complete SSN to process the Xfinity mobile order
DDARRYL SMITH
mine is 1/30/76 086-60-4722
Thank you
Would you like to add Iphone 13, Iphone 13 Pro or Iphone 13 Pro max ?
DDARRYL SMITH
iphone 13 - black
Got it
01:10
128 GB, 256 GB or 512 GB ?
DDARRYL SMITH
01:10:50 PM CDTWeb Chat
256
You01:10:58 PM CDTWeb Chat
Thank you
01:11
Would you like to add Xfinity Mobile Protection Plan ?
DDARRYL SMITH
01:11:31 PM CDTWeb Chat
no ty
You01:11:41 PM CDTWeb Chat
Alright .
01:11
Monthly installment - $28.33/mo for 24 months
DDARRYL SMITH
01:11:53 PM CDTWeb Chat
yes
You01:12:02 PM CDTWeb Chat
Would you like to add Unlimited data ?
DDARRYL SMITH
01:12:12 PM CDTWeb Chat
yes. $20 additional line
You01:12:17 PM CDTWeb Chat
Correct
01:12
would you like to keep current number or want new number ?
DDARRYL SMITH
01:13:03 PM CDTWeb Chat
as stated previously, keeping number. 219-809-8274
You01:13:07 PM CDTWeb Chat
Sure
DDARRYL SMITH
01:13:13 PM CDTWeb Chat
Noah
You01:13:20 PM CDTWeb Chat
Got it
01:13
Please confirm the current carrier
DDARRYL SMITH
01:13:53 PM CDTWeb Chat
Straighttalk
You01:13:59 PM CDTWeb Chat
Thank you
01:14
EST. MONTHLY
$50.14
01:14
EST. PAY TODAY
$93.43
DDARRYL SMITH
01:14:58 PM CDTWeb Chat
yes. TY
You01:15:21 PM CDTWeb Chat
Please provide me your preferred email ID to send you the order approval
DDARRYL SMITH
01:15:30 PM CDTWeb Chat
[email protected]
You01:15:46 PM CDTWeb Chat
Alright
01:16
Order approval sent on [email protected]
01:16
Please check and approvel
01:16
Let me know once approved
01:16:43 PM CDT
Page Markerunmarked page
01:16:43 PM CDT
https://digital.xfinity.com/consent?digitalSessionId=fddb8691-53bd-40dd-94e6-45dee165fd85
01:16:43 PM CDT
Datapass-pageLoad
Page Name: resi|sales|shop|buyflow|review
Event: N/A
DDARRYL SMITH
01:16:59 PM CDTWeb Chat
done
You01:17:07 PM CDTWeb Chat
Let me check that for you
01:17
Thank you for the approval
01:17
Order completed successfully!
DDARRYL SMITH
01:18:09 PM CDTWeb Chat
Wow! Thanks.
You01:18:10 PM CDTWeb Chat
A receipt for order
#3731200163779256688
has been emailed to
[email protected]
01:18
You will receive the phone and the new line within 2 business days
01:18
Once you receive the new line, then you can port your existing phone number into Xfinity mobile services
01:19
I really appreciate your time and patience throughout the chat
01:19
Would you like to add one more line and phone
DDARRYL SMITH
01:19:23 PM CDTWeb Chat
not today. Thank you
You01:19:27 PM CDTWeb Chat
Sure
01:19
I really appreciate your time and patience
DDARRYL SMITH
01:19:44 PM CDTWeb Chat
bye
You01:19:47 PM CDTWeb Chat
I hope you are happy with the support I have provided you today :)
You01:23:59 PM CDTWeb Chat
I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help.
You01:25:33 PM CDTWeb Chat
Just checking to see if you are still there? I will be ending our chat shortly as I haven't heard back from you.
Customer left the conversation01:26:44 PM CDT
Web chat
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