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communication skills ,
good behavior,
not abused with customer,
Grammatical Error,
Sentence Formation,
2. A customer has been following up for 3 days and is abusive as his refund is due for 10 days. Please write a mail pacifying the customer as the refund will take more 5 days to be processed.
Hey Rahul,
Thank you for your time
we like to inform you that we continuously checking with our team for you refund . sorry for the delay due to the technical issue refund will take five more days to be processed . we request you to please wait.
we thank you for your wait.
3. In 100 to 150 words explain the importance of customer care for any business.
In customer care we have to resolve the customer problem so they have a enjoyable experience with us . customer is a process of building an emotional connection with our customer. Customer care is less quantifiable than customer service and is more concerned with one to one customer interaction. By helping customer understand the product and answering question about their reservation . they are sometimes seen as having a role in sale. customer care describe who people are treated when they interact with a brand. this includes all experiences with the company and its employees.
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