Notes

Service to Sales Transition:

I am so happy we could get your issue resolved, are you ready to discuss how we can save you more money today?

XM Eligibility:

I noticed you don't have Xfinity Mobile; did you know that you are eligible for the contract free mobile service with your internet services?

Value Statements

"Xfinity Mobile can save you hundreds of dollars on your bill, and you get 5G at no additional cost" (with a 5G compatible device)

"Xfinity Mobile is rated #1 in customer satisfaction on the nation's most reliable network, with unlimited talk and text, plus you get 56 at no additional cost" (with a 5G capable phone.)

"There are no line activation fees and Xfinity Mobile supports so many devices if you'd like to bring your own phone and only pay for data." • With Xfinity Mobile you get access to millions of WiFi hotspots and a

powerful nationwide 5G network at no additional cost where you can • Download your favorite movies, shows, podcasts up to 20x faster

• Enjoy better resolution when video chatting or watching live broadcasts

Game with lower lag and less latency"

• Xfinity Mobile's 5G network provides faster speeds that makes streamingand gaming easier that ever."

With Xfinity mobil's 5G network you will have faster speeds and more reliable service."

Transition Statements

While we were exploring your new promotion, found that you were eligible for Xfinity Mobile. I'd like to share how we can save you some money!

. While we were waiting for the modem to reboot, saw that you are eligible to take advantage of our Xfinity Mobile plans. I'd like to share how we can save you some money!

I'm so glad we were able to help you resolve your issues today, I'd like to share how we can save you some money on your mobile bill.

"You said before you liked to game and stream on your phone." • "You said before you have issues with streaming and latency on your current mobile device"

Objection handling


I'm already under contract with another provider

"Do you happen to know how long you have remaining on your contract or what the cost to end early would be? I'm curious because it sounds like Xfinity Mobile would save you a chunk of money each month and the savings would quickly outweigh any fees you may have to pay to switch."

I'm on an unlimited family plan with another carrier

"With Xfinity Mobile you aren't locked into a specific calling plan for your whole family. If some use less data and would benefit from the By-the-Gig plan it's only $15 per month or add other family members that use more on the Unlimited plan for as little as $30 per line/mo depending on how many lines you add."

Many times, we can save you money even though you are in a contract. We can look at what your overall annual savings vs cost to end your current contract. When joining the Xfinity mobile tearn, you aren't in a contract and there aren't any activation fees.

I just got a new phone

"You can bring your own phone over to Xfinity Mobile at no cost and pick that plan that works best for you. Plus, we have some great promotions on BYO that could save you even more money. Let's check your phone to see if you are eligible."

I don't want to sign up for AutoPay, I don't like having my card on file as I am worried you might charge me for something else.

There are some great benefits, you never worry about late fees and no need to call or visit a store to make and payment. It's very easy to change your payment method at any time.



don't want to give my social security number

There is a high risk of fraud in the mobile industry. For this reason, Xfinity requires on SSN to ensure that legitimacy of the account to protect customers from fraud. Don't worry, we have an easy way to allow you to enter it yourself.



Putting it all together:

Earlier you had mentioned that you are sometimes running out of data. Xfinity Mobile is rated #1 in customer satisfaction on the nation's most reliable network, with unlimited talk/text, and hotspots plus you get 5G at no additional cost. Let's go ahead and get you started!

You said before you liked to game and stream on your phone. With Xfinity Mobile you get access to millions of WiFi hotspots and a powerful nationwide 5G network at no additional cost where you can download your favorite movies, shows, podcasts up to 20x faster. Would you like to switch to Xfinity Mobile and start taking advantage and start to enjoy better resolution when video chatting or watching live broadcasts now?

While we were exploring your new promotion, found that you were eligible for Xfinity Mobile. I'd like to share how we can save you some money! Xfinity Mobile can save you hundreds of dollars on your bill, and you get 5G at no additional cost. Would you like to switch to Xfinity