Notes

*************OPENING************

Thank you for connecting with Cashify

Hello! Thank you for choosing Cashify. How may I help you?

Good morning, Thank you for writing to Cashify.
___________________________________________________________________________
I appreciate that you have chosen Cashify for selling your device.
I am glad that you want to sell the device at Cashify.
___________________________________________________________________________

Could you please share the reason for account deletion?
Could you please share the reason for the cancellation?
__________________________________________________________________________

I’m sorry to hear you’re facing this issue.
I am really sorry that you are experiencing this issue.
___________________________________________________________________________
Thank you for letting us know about your situation.
Thank you for bringing this to our attention.
___________________________________________________________________________
I understand how frustrating or annoying that must be.
I do understand how critical the situation is.
I completely understand how it feels.
If I were in your place, I would feel the same.
We never intended to cause the hassle.
___________________________________________________________________________
I would certainly help you in this regard.
___________________________________________________________________________
I respect your time and money.
___________________________________________________________________________
Do not worry, I will provide you the best resolution for your concern.
____________________________________________________________________________
I would appreciate it If you allow us some time to resolve your issue.
____________________________________________________________________________
Please allow me a moment so I can fetch your details. May I place your chat on hold for a few minutes?
Give me a moment so I can fetch your information. Can I put your chat on hold for a short while?
____________________________________________________________________________
Even though I would like to help, your request goes beyond what we can do for customers.
As much as I would love to help, your request is beyond what we’re able to do for customers.
____________________________________________________________________________
Thank you for staying connected, I appreciate the time you’ve given me.
____________________________________________________________________________
Do not worry, I am forwarding this concern to our higher authority and your order pickup will be arranged as soon as possible.
I am taking responsibility for your order to make it earliest.
I would appreciate it if you give us some time to resolve your concern, even I do assure you I will follow up on your complaint.
____________________________________________________________________________
Alright, I have arranged a call back for you in the next 1 hour.
I hope that I was able to answer all your queries/questions.
I hope that I was able to help you.
I am glad that I was able to help you.
____________________________________________________________________________
Let me know if there’s anything else I can do for you. I’m happy to help.
____________________________________________________________________________
As it seems like you’re no longer responding, we are closing this chat now.

If there are any queries, please feel free to get back to us and contact us at 7290068900.

Thank you for choosing Cashify! Have a beautiful day ahead.
____________________________________________________________________________

We appreciate that you choose Cashify! Enjoy your lovely day.
It’s great to talk to you! I appreciate the time you have given me.
Thank you for being our valuable customer. Have a wonderful day ahead.
____________________________________________________________________________

Phrases can start with

I would like to let you know .....
____________________________________________________________________________
We are sorry to inform you .....
____________________________________________________________________________
May I ask .....
____________________________________________________________________________
For better assistance May I know the .....
____________________________________________________________________________
Thank you for bringing this to our attention .....
____________________________________________________________________________
I've passed this on to our team to .....

Common statement

Alright, I will make it earlier as per your request.
____________________________________________________________________________
I will definitely help you with your concern.
____________________________________________________________________________
Are you asking about XYZ order?
____________________________________________________________________________
Do not worry, I am escalating your concern with our higher authority to make it on utmost priority.
____________________________________________________________________________
As per your request, I have mentioned this with our team so that we will make it as soon as possible.
____________________________________________________________________________
It is my responsibility to follow up on your request.
____________________________________________________________________________

Recycle Scenario

I would like to let you know if your device is not in working condition so it will be considered a dead device which you can give us for recycling.
You will get 200/- worth of cashify voucher which will be valid for the next 6 months, and that voucher can be used for your next order to buy any device in Cashify itself.

APR Scenario (for currently)
We have an interesting offer for you. As we checked, your device amount is greater than 7.5K, so you can choose Apple Premium Reseller Voucher as your payment mode while placing your order, and you will receive an additional benefit of 3000/- on your quote price, which you can use to purchase Apple mobile phones from the Apple premium store.

I would like to inform you that you can buy iPhone 13 pro max, iPhone 13 pro, iPhone 13, iPhone 13 mini, iPhone 12, iPhone 12 mini, iPhone 11, and iPhone SE by using the APR voucher.

APR voucher will be valid for next 1 year.

Transfer Chat
Bulk sale whatsapp - Supersale whatsapp
Trp whatsapp - warranty/phonepro
Store ticket - Chat phonepro
Buy product - Chat phonepro
Issue with bought refurbished device - chat warranty

Pickup Cases

- For pickup query

As I can check your device pickup is scheduled for today between ...
____________________________________________________________________________
Our field executive will call you prior to visiting your address.
____________________________________________________________________________
You are requested to ensure that the below checklist is completed before pick up. 1.Govt.id proof of the pick-up location
2.Device -50%charged 3.Data backed up
4. reset the device 5. Remove Sim/ memory card from the device.
____________________________________________________________________________

- For Pickup Delay (from our side)

I regret to inform you as we are unable to pick up the order in the slot time.
____________________________________________________________________________
Sir, if I understand you correctly the technician has neither visited nor called you yet?
____________________________________________________________________________
Do not worry, I have escalated the issue to the concerned department, and the pickup will be arranged on utmost priority.
____________________________________________________________________________
Our field executive will call you prior to visiting your address.
____________________________________________________________________________
You are requested to ensure that the below checklist is completed before pick up.
1.Govt.id proof of the pick-up location
2.Device -50%charged 3.Data backed up
4. reset the device 5. Remove Sim/ memory card from the device.

- For Pickup Delay (from cx end)

I regret to inform you as we are unable to pick up the order in the slot time.
____________________________________________________________________________
As I can see, our technician was trying to call you but the call was not answered from your end.
____________________________________________________________________________
We request you to kindly confirm the date and time. We will arrange this pickup on utmost priority.
____________________________________________________________________________
I have arranged your order pickup for today between ....
____________________________________________________________________________
Our field executive will call you before visiting your address.
____________________________________________________________________________
You are requested to ensure that the below checklist is completed before pick up.
1.Govt.id proof of the pick-up location
2.Device -50%charged 3.Data backed up
4. reset the device 5. Remove Sim/ memory card from the device.
____________________________________________________________________________

Prompt Pickup

As I can check your device pickup is scheduled for today between ...
___________________________
____________________________________________________________________________
Do not worry, I have escalated your concern with higher authority in order to arrange the pickup on utmost priority.
____________________________________________________________________________
Our field executive will call you prior to visiting your address.
____________________________________________________________________________
You are requested to ensure that the below checklist is completed before pick up.
1.Govt.id proof of the pick-up location
2.Device -50%charged 3.Data backed up
4. reset the device 5. Remove Sim/ memory card from the device.
____________________________________________________________________________



Customer not happy with quote value (want to sell the device.)

Could you please confirm which device you want to sell?
____________________________________________________________________________
I would request you to please confirm your area pin code so that I can assist you better.
____________________________________________________________________________
I am glad to inform you that your device and area pin code are eligible to sell the device at Cashify.
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I am sorry to inform you that currently your location is not serviceable for selling a device. Once it will be available you can check it on the Cashify app or website itself.
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I can understand that you are not happy with the quoted amount for your device.
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But don't worry, As I have an interesting offer for you, to get some extra amount than the quoted price you can opt for Amazon as your mode of payment which will give you 4% extra on your quoted amount and If you opt for Flipkart, it is 5% extra on the quoted amount.
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I would like to inform you that the quoted amount of the device is considered according to the market resale value of your device and device condition.
____________________________________________________________________________
If your device amount is greater than 7.5K, you can choose Apple Premium Reseller Voucher as your payment mode while placing your order, and you will receive an additional benefit of 3000/- on your quote price, which you can use to purchase Apple mobile phones from the Apple premium store.

____________________________________________________________________________

Payment Issue


- Payment pending
As I have checked, your payment status is showing pending, but the amount has been deducted from our account.
____________________________________________________________________________
We would request that you kindly wait today Plus 2 working days. You will get your payment as soon as possible
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If you will not receive the payment and the amount gets rolled back into our account, we will ask you to share the bank details and will make the payment manually into your account
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Kindly share the details through the link shared with you on your registered mail ID so that we can restart the transfer within 24–48 working hours once we receive the details
____________________________________________________________________________




****************REPEAT CX GREETING***************

As it seems like you’re no longer responding, we are closing this chat now. If there are any queries, please feel free to get back to us and contact us at 7290068900.

Additionally, you can also mail us at [email protected]. We will be happy to assist you further.


Thank you for choosing Cashify! Have a beautiful day."




If you have any additional issues, feel free to reach out to us at [email protected]

If you can’t reach out to us via our live chat, feel free to email us at [email protected] and we will get back
to you as soon as possible.

Should you wish to contact us directly for any further issues, you can do so via [email protected] or 7290068900.

*************APOLOGY DONE*********


We apologize for the unpleasant experience you had. I will certainly come up with the best possible solution for you.

Sorry that the pick up didn't happen at scheduled time.

That doesn't seem right, let me quickly check that out for you.

I am really sorry that you are experiencing this issue. Let me see how we can resolve it now.

I completely understand your frustration and I apologize for the inconvenience. Let me find the best possible resolution for you.




We apologize for the inconvenience you are experiencing. I’ll look into it right now and get back to you with more details.

We apologize for the experience that you had to go through. we will pass on this feedback to the team.

I know this shouldn't have happen, your feedback will be worked on to improve our services.

I am sorry to hear that you feel this way.

I am really sorry this happened. Let me see if I can find a solution to it.

I am sorry to hear that.

We apologise for the unpleasant experience. I will surely come up with the best possible solution for you.

We sincerely apologise for the trouble caused. I will surely come up with the best possible solution for you.

Please treat this incident as an exceptional occurrence and not as an indicator of our commitment to quality customer service.

Sorry we were not able to fulfil your request.

*********LATE RESPONCE***********

Sorry to keep you waiting.

Sorry for the delayed response .

I apologize for the delay in response, it took longer than expected.

*******ELEBORATE******

Could you please elaborate your concern for better assistance.

Kindly , elaborate your concern. so, I will assist you better.

********EMPETHY************

Thanks for the confirmation.

Thank you once more for confirming it.

That doesn't seem right.

Thank you. We can certainly here to help you with this.

I completely understand your situation. Please do not worry. I will surely come up with the best possible solution for you.




We will investigate this issue immediately Sir/ma'am, and get straight back to you.

Definitely, I will make certain that this gets resolved quickly for you.

Thanks for alerting us to this, we really appreciate your feedback. Now lets look at how we can fix things.

I realize that this situation is difficult, but let’s try and find a solution.

We are trying our best to help you in this situation.

I completely understand how you feel.

I am glad that you want to sell device at Cashify.
As I understand your concern, let me check the details for you quickly. I will surely offer you the best possible solutions.

As per the path chosen by you, your concern is related to pickup. Let me check the details for you quickly.

We are keen to resolve this as much as you are.

"I can understand how frustrating this must be for you.

I'm sorry to hear you are having these problems. We will get this resolved as quickly as possible.

I will surely come up with the best possible solution for you.

Certainly, I will get this sorted for you.

Definitely, I will make sure that this gets resolved for you.

Sure sir, lets see what best can be done in this case.

Let me try my best to get this resolved for you.

*****************HOLD scripts ********************
Please allow me 2-3 minutes to check the details and come back with the best possible solution for you.

Please stay connected. It is taking some more time to check your details.



Please hold for 2-3mins while I review your information.

Please allow me a moment so I can fetch your details.

May I put you on hold while I check the status of your order?

Can you please hold for 2--3 mins while I review the information you have provided? I’ll be right with you.

I will put you on hold for 2-3 mins while I review the information. I will get back to you with an answer
shortly.

I just need to check something. Do you mind if I put you on hold for 2-3mins while I check the details?

Great question! I want to pull up your account details to check it out. Can I put you on hold?

Sorry about the wait! its taking longer than expected. If you don’t mind waiting for just a few minutes more, we’ll reach back out as soon as possible.

Let me check this out for you, May I place your chat on hold for few minutes?

************UNHOLD scripts****************

Thank you for staying connected.

Thanks for waiting.

Thank you for your patience, I am so sorry to keep you waiting.

I apologize for keeping you waiting.

Thanks so much for being patient! We’ll be with you soon.

Thank you for waiting! I’m here now.

I really appreciate the time you’ve given me.



************FURTHER Assistence***********


Is there anything else I can do to assist you?

Would you like to know anything else apart from this today?

Please contact me if there are any problems.

Let me know if you need anything else.

I hope the above is useful to you. Please let me know if you have any questions.

Should you need any further information, please do not hesitate to contact me.

If I can be of assistance, please do not hesitate to contact me.

If you require any further information, let me know.

Please feel free to contact me if you need any further information.

*************NON- RESPONSIVE CX ************

Are we connected?

Are you still there?

There has been no activity from you, do you need any further assistance from me?

I noticed you have not been responding for some time.Is you need any further assistance from my end?

Are we connected? Let me know if you have any other query.

"I’ve noticed you have been away for quite some time, so I will close this chat.

If you have any questions, feel free to reach out to us again.

I am more than happy to help!"

I haven’t heard from you in a while. Do you still need my assistance or shall I close this chat?

****************NON-RESPONSIVE CLOSING***********
"As it seems like you’re no longer responding, we are closing this chat now. If there are any queries, please feel free to get back to us and contact us at 7290068900.

Additionally, you can also mail us at [email protected]. We will be happy to assist you further.

Thank you for choosing Cashify! Have a beautiful day."

If you have any additional issues, feel free to reach out to us at [email protected]

If you can’t reach out to us via our live chat, feel free to email us at [email protected] and we will get back to you as soon as possible.

Should you wish to contact us directly for any further issues, you can do so via [email protected] or 7290068900.


**********************CLOSING*************

If there are any queries, please feel free to get back to us and contact us at 7290068900 or you can mail us at [email protected].


Thank you for choosing Cashify! Have a beautiful day.


***********PURCHASE CLOSING**************

If there are any queries, please feel free to get back to us and contact us at 9319697452 or you can mail us at [email protected]. I will be happy to assist you further. Thank you for choosing Cashify! Have a beautiful day.

As it seems like you’re no longer responding, we are closing this chat now.

If there are any queries, please feel free to get back to us and contact us at 9319697452 or you can mail us at [email protected].

Thank you for choosing Cashify! Have a beautiful day."

We understand your concern, but if you have any purchase-related queries, please contact us at 9319697452 or 9330303035 on Whatsapp.

You can also contact us by email at [email protected].




























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