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Your Account details have been forwarded to me for a review of your order activity. A careful review of your account reflects that you've ordered with us, but that you have received incomplete parcel.
We understand that items may occasionally be lost or damaged in transit and in these instances a refund or replacement may be issued. If there is a problem delivering post to a specific address, you may wish to specify an alternative.
We have noticed that the volume of delivery problems associated with your account is unusually high. When this type of activity comes to our attention, it is evaluated on a case-by-case basis. We value your custom and want to work with you to resolve any issues you might be experiencing with our service, so that we can ensure future orders arrive without incident.
In most cases like this, we can identify the problems and improve the situation for the customer. We remind you that according to our terms and conditions of use, inappropriate use of your account could lead to its closure. Effective immediately, we cannot guarantee any further deliveries or compensate for any additional issues with your shipments.
If you received this message in error or would like to clarify the order activity, please contact us directly at [email protected].
Thank you for your attention to this email.
Regards,
Account Specialist
Amazon.co.uk
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