Notes

Call Flow
Thank you for connecting with Cashify.
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I appreciate that you have chosen Cashify for selling device
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I’m sorry to hear you’re facing this issue.
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Thank you for letting us know about your situation.
Thanks for bringing this to our attention.
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I understand how frustrating or annoying that must be.
I do understand how critical the situation it is.
I completely understand how it feels.
If I were in your place, I will feel the same.
We never intended to cause the hassle.
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I would certainly help you in this regard.
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I respect your time and money.
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Do not worry, I will provide you the best resolution for your concern.____________________________________________________________________________
I would appreciate it If you allow us some time to resolve your issue.____________________________________________________________________________
Please allow me a moment so I can fetch your details. May I place your chat on hold for a few minutes?
Give me a moment so I can fetch your information. Can I put your chat on wait for a short while?
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Even though I would like to help, your request goes beyond what we can do for customers.
As much as I would love to help, your request is beyond what we’re able to do for customers.
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Thank you for staying connected, I appreciate the time you’ve given me.
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Do not worry, I am forwarding this concern to our higher authority and your order pickup will be arranged as soon as possible.
I am taking responsibility for your order to make it earliest.
I would appreciate it if you give us some time to resolve your concern, even I do assure you I will take follow up on your complaint.
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Alright, I have arranged a call back for you in the next 1 hour.
I hope that I was able to answer all your queries/information.
I hope that I was able to help you.
I am glad that I was able to help you.
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Let me know if there’s anything else I can do for you. I’m happy to help.
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Thank you for choosing Cashify! Have a beautiful day ahead.
We appreciate that you choose Cashify! Enjoy your lovely day.
It’s great to talk to you! I appreciate the time you have given me.
Thank you for being our valuable customer. Have a wonderful day ahead.
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Phrases can start with

I would like to let you know .....
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We are sorry to inform you .....
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May I ask .....
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For better assistance May I know the .....
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Thanks for bringing this to our attention that .....____________________________________________________________________________
I've passed this on to our team to .....

Common statement
Alright, I will make it earlier as per your request.
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I will help you with your concern.
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As I can check you have placed the order of XYZ. Am I right?
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Do not worry, I am escalating your concern with our higher authority to make it on utmost priority.
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As per your request, I have mentioned this with our team so that we will make it as soon as possible.
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It is my responsibility to take follow up on your request.
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Recycle Scenario

I would like to let you know if your device is not in working condition so it will be considered a dead device.
You will get 200/- worth of cashify voucher which will be valid for the next 6 months, and that voucher can be used for your next order to buy any device in Cashify itself.

APR Scenario (for currently)
We have an interesting offer for you. As we checked, your device amount is greater than 7.5K, so you can choose Apple Premium Reseller Voucher as your payment mode while placing your order, and you will receive an additional benefit of 3000/- on your quote price, which you can use to purchase Apple mobile phones from the Apple premium store.

I would like to inform you that you can buy iPhone 13 pro max, iPhone 13 pro, iPhone 13, iPhone 13 mini, iPhone 12, iPhone 12 mini, iPhone 11, and iPhone SE by using the APR voucher.

APR voucher will be valid for next 6 months

Transfer Chat
Store ticket - Chat phonepro
Buy product - Chat phonepro
The issue with bought refurbished device - warranty

Pickup Cases

- For pickup query

Your device pickup is scheduled for today between ...
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Our field executive will call you prior to visiting your address.____________________________________________________________________________
You are requested to ensure that the below checklist is completed before pick up. 1.Govt.id proof of the pick-up location
2.Device -50%charged 3.Data backed up
4. reset the device 5. Remove Sim/ memory card from the device.
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- For Pickup Delay (from our side)

I regret to inform you as we are unable to pick up the order in the slot time.____________________________________________________________________________
Sir, if I understand you correctly the technician has neither visited nor called you yet?
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Do not worry, I have escalated the issue to the concerned department, and the pickup will be arranged on utmost priority.
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Our field executive will call you prior to visiting your address.
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You are requested to ensure that the below checklist is completed before pick up.
1.Govt.id proof of the pick-up location
2.Device -50%charged 3.Data backed up
4. reset the device 5. Remove Sim/ memory card from the device.

- For Pickup Delay (from cx end)

I regret to inform you as we are unable to pick up the order in the slot time.
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As I can see, our technician was trying to call you but the call was not answered from your end.
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We request you to kindly confirm the date and time. We will arrange this pickup on utmost priority.
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I have arranged your order pickup for today between ....
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Our field executive will call you before visiting your address.
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You are requested to ensure that the below checklist is completed before pick up.
1.Govt.id proof of the pick-up location
2.Device -50%charged 3.Data backed up
4. reset the device 5. Remove Sim/ memory card from the device.____________________________________________________________________________

Prompt Pickup

Your device pickup is scheduled for today between 10AM - 1PM.
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Do not worry, I have escalated your concern with higher authority in order to arrange the pickup on utmost priority.
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Our field executive will call you prior to visiting your address.____________________________________________________________________________
You are requested to ensure that the below checklist is completed before pick up.
1.Govt.id proof of the pick-up location
2.Device -50%charged 3.Data backed up
4. reset the device 5. Remove Sim/ memory card from the device.____________________________________________________________________________