Notes

I have successfully sent the reset signals. An automated system check has identified the modem is online. Please check if you can connect now

Sure, thanks for hearing me out. I appreciate it

Glad we could work things out

Awesome, so happy to hear that. I really appreciate it

It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity, have a great day and take care!

Xfinity System has automated its password reset system, unlike many service provider that allows their respective user to reset their password at their own without calling to their helpdesk. So this is a onetime activity to be completed by the user and after that you can easily reset your xfinity my account password at your own.



Post transfer script

I noticed that you were speaking with another representative. Please give me a moment while I review your previous interaction. I'll be happy to pick up from where you left off.



Toggle Statement #

I would request you not to toggle between tabs as we might lose connection in between however in case we lose connection while troubleshooting, you just be rest assured. I will mention all the details on the account so that you don't have to repeat yourself



SOAK Message #

As I have checked, the problem may not be with your device nor the line. The only thing that needs to be done is for us to investigate what's causing this issue. I will be creating an open ticket for our back office engineers to analyze the possible causes and resolve the issue remotely. We'll take care of this for you and will contact you within next 60 minutes on a priority basis.



Ownership statement #

Thank you for bringing this up to me.I completely understand your part, I will surely help you with this. Please be rest assured and let me take the complete ownership of the concern you have and so I can help you with the best possible resolution



Closing statements #

You were awesome to work with ! Thank you for choosing XFINITY !! We do appreciate your business and loyalty with us. Have a great and awesome day!

It is our goal to provide excellent customer services by covering all your concerns. Will there be anything else I can assist you with today?



My account

You can download the Xfinity My Account app from the Apple App Store or the Google Play store. Simply search for XFINITY My Account . It gives you the convenience to manage technician appointments including rescheduling and convenience to perform troubleshooting steps for any services issues through your tablet /mobile device”.

Meantime, I would like to inform you that you can download Xfinity My Account App using your smart phone. It is a fantastic app that let's you manage your bills, troubleshoot your services like sending a signal to the cable box, check if there is an outage, manage tech appointments and many more.



Stream APP

Your services will include some of my favorite things about Xfinity service, Watch all your channels on any device. Access thousands of On Demand movies and shows and stream or download your DVR recordings to watch even if you’re offline. Everything is included at no additional cost, Download the Xfinity Stream APP for your mobile device from Play store or Itunes.



XFI APP

Your services will include some of my favorite things about Xfinity service with xFi,you can view and manage every device on your network, Get alerts when new devices connect.Schedule bedtimes and WiFi time limits for your kids. Pause Wi-Fi during dinner. And more. Everything is included at no additional cost, Download the Xfinity Xfi APP for your mobile device from Play store or Itunes.



WIFI

Your services will include some of my favorite things about Xfinity service,Find millions of hotspots nationwide,including hotspots with enhanced Internet security. And automatically connect after signing in, to save data without a second thought. Everything is included at no additional cost, Download the APP for your mobile device from Play store or Itunes.

To find an Xfinity WiFi Hotspot, check the hotspot location map at wifi.xfinity.com or download the Xfinity WiFi Hotspots app from the App Store or Google Play.



REMOTE APP

Your services will include some of my favorite things about Xfinity service, Turn your phone or tablet into a TV remote. Explore On Demand and your DVR recordings. And, if you have X1, use voice commands to control it all. Everything is included at no additional cost, Download the remote APP for your mobile device from Play store or Itunes.