Notes

it has been a bit of a dictatorship here with fur and our you know it's either her way or not her way Miranda is a control freak she is involved in everything she will not release a relinquish control ever she's not a people person she has no people skills she just screams out demand and she's very rude at times now there is such a turnover what staff that I don't even know their names in eight months I've probably seen over 50 people go some people come in for one shift and they listen to her for five minutes and they roll right out the door I wish I had two clones of me and believe me this place would be happy I feel that Brooke might have to become like the laughingstock of Midtown so the repetition around town is that you know no non so they called me the crazy lady which is fine to me you know what if I'm crazy because I'm trying to save the business so be it I think we're at that point blur this is really our last chance if we don't figure something out it's either solid get rid of it because we can't sustain it [Music] before I came to town I heard that brick hotel had a high turnover rate so I had my team reach out to former employees so I can get some information before checking in first of all good morning I've never met such a large team of ex employees this is a small showing oh yeah what there's more how much turnover is there with staff been through almost fifteen managers 15 50 miles or 50 I'm the biggest problem with the place is what ruined our she's been caught but I watched her and she's she's mean and she can be a bully in I've seen her reduced people to tears wow that's terrible you know there's so much neglect between not only the staff through managers but her customers as well seriously I couldn't take it anymore I worked the holiday season and it was kind of like the last straw for me I won't made you quit I worked all of those parties through the whole month of December I was lucky to receive some payback like in February with your tips yeah she'll cut you a check in six weeks when she feels like it she wouldn't let you go pick up your paycheck she saw the cops on you you said she called the cops on you seriously call the police because you wanted your money yes you're threatened yeah seriously I mean it sounds like a dictatorship as opposed to a boss that's there to support people loved it there it was very homey the opposite of now all the locals came we had a booming hotel business Wow it was such a great place and then the quality just steadily went downhill and I think she had a complete lack of respect for the staff and didn't understand that your staff is a huge asset what a mess please have you met her I know at least I just arrived I'm scurriers just by the way you were speaking because I thought he hasn't met her yet has he no no no so calling the cops you know high staff turnover standards dropping I haven't got much confidence however I'm gonna tackle it head-on we don't look very optimistic dude thank you wish me luck thank you take care