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Expedia Itinerary Number: [INSERT ITINERARY NUMBER]
Booking ID: [INSERT GDS PNR NUMBER]
[Airline] Confirmation Code: [INSERT CONFIRMATION CODE]
Hello [CUSTOMER NAME],
We wanted to let you know [INSERT AIRLINE] has made changes to your itinerary, and your original flight from [DEPARTURE LOCATION] to [ARRIVAL LOCATION] is no longer available. Occasionally, airlines have to adjust flights unexpectedly.
We know this is disappointing, and have some options for you:
Option 1 – We can help you find an alternate flight.
Option 2 – You can cancel your booking for a refund. If you cancel, you’ll receive a refund for the full value of the ticket, in the amount of [ADD AMOUNT], to your original payment method, within [ADD REFUND TIMELINE – // All POSa Outside MX – 7-10 business days / MX – 30 business days].
Let us know your preference – to look into other options or cancel for refund – by replying to this email or calling us at 1-877-787-5242 or 1-417-520-5697 (collect calls accepted). We’re happy to find some options that work for you.
Please reach out soon, as flights are subject to availability.
We're sorry for this unexpected change - please accept our apologies on behalf of [AIRLINE]. We're here for you and want to ensure you have a good travel experience.
Sincerely,
Expedia Travel Team
Expedia U.S. Customer Support
@2022 Expedia, Inc. All rights reserved. Expedia, Expedia Extras, Best Price Guarantee, Trend Tracker, Insiders' Select and the Airplane logos are registered trademarks, or trademarks, of Expedia, Inc. in the U.S. and/or other countries. Other product and company names mentioned herein may be trademarks of their respective owners
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