Notes

Wesley I have done all the troubleshooting from My end but I am still not getting any signals from your Modem it seems that we need to schedule a tech appointment for you to take a close look at your Equipment ,Should I go ahead and book the tech appointment for you


We are following the advice of government and public health officials by limiting contact as much as we can. Know we are taking extra precautions to limit the spread of the coronavirus. Before I schedule your appointment: has anyone in the home tested positive for the virus?


Wesley May I please know How much are you currently paying for you Mobile services ?
ENDING LINES

Mr. John , today you chatted in regarding creating a new account, and I help you with creating a new account with Free streaming Services . Can you confirm that this resolves your concerns today.

FLEX

Peter as I have checked there is also a Awesome offer on your account in which you will get FREE FLEX streaming box in which you will get 4k Streaming service and PEACOCK + for free of coat and you will get best experience as well


I'm still not getting a signal from your modem. I'll need to schedule an appointment for a technician to take a closer look.

John as I can see you have Xfinity Mobile service may I please know your Experience with our Mobile service?

Your device is going to attempt to restart now. It may take up to five minutes to restart, so hang tight while I run a few checks on this end to make sure it comes back online.

OUTAGE LINE
You may be experiencing issues with your Xfinity services due to severe weather in or around your area. Once the area is safe, our teams will begin to repair the network to restore services by approximately 09/01/2022 02:50 AM (Eastern). Stay safe and we appreciate your understanding.


Jori May I please know your hesitation regarding the port of your mobile services as Xfinity is giving you unlimited mobile data for just $45 and Prepaid VISA CARD of 200$ for each line you port

Right now I am running a test to see if we have Speed to Gateway information for the last seven days . This differs from normal speed tests run from the device and tests the speed from our network to your Wireless Gateway.

It looks like your modem is offline. Please take a look at the power light and let me know what you see.

I'm going to reach out to your modem to make sure it's communicating properly. No need to do anything on your side while I run these tests for the next minute or two.

I'm going to start communicating with your device to gather your connected device and other wireless information.

It's should take me just a minute to confirm your device is fully provisioned.

Now, I'll need just a moment to acquire the WiFi Network information from your device.

I'm currently checking for any network issues that may be negatively impacting your connection.

In the meanwhile may I please know your Experience with the Xfinity Mobile services has been ?

Mrs. Brandi , today you chatted in regarding your Modem activation and I help you with the modem activation and resume your internet services . Can you confirm that this resolves your concerns today.