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We need to do preliminary troubleshooting.
I will do remote fixing here, and you will be my hands for manual checking on the devices. If the issue requires appointment, I will be glad to schedule a technician for you or else I will escalate the issue to our advance team as your satisfaction is our priority.
I have just sent some advance signals to the modem please restart it once and check if its working or not.
Tech visit
I have scheduled tech visit for the above mentioned slot. Here is ticket number for your reference "CR016211079".
I have updated detailed notes about this on your account please be assured our technician will resolve this for you.
Wensley, I have just sent some more signals to the cable box can you please check if its working or not?
For approval
I shared the approval on this number"(352) 274-5725" please check.
You just need to click on "I agree" and then hit the "submit" button.
For SMS chat
As you have initiated the chat from SMS, you will get my messages delayed due to latency.
I would also like to inform you that today is my birthday and you are the first customer of my shift.
It's been an honor assisting a kind-hearted customer like you.
You have been very patient and amazing with me today, certainly the best customer I had today. I hope that all the issues are addressed.
It was a pleasure chatting and working with a lovely customer like you.
Thank you so much. It really means allot to me and motivates me to work with more dedication.
Bingoooo! Cheers to our team work.
I'm so happy to help you. But it would not have been possible without your support.
I am really feeling bad that you have to go through this and contacted multiple time for same thing.
I really apologize for the inconvenience, you've gone through. I can totally understand how disappointing it is when you're paying for the services and didn't get worth of it.
I am really feeling bad for this and you might thinking that I am not trying to fixed the issue but trust me I have tried my best to get this fixed.
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