Notes

PROMISE DELIVERY :
QUERY- CX wanted to know the promise date of the product .
RESOLUTION- As the promise date is 12 `May , 22 , requested the cx to wait 07 pm , mentioned to deliver the order as soon as possible .

Your order could not be delivered today. it will be delivered on the next working day.

QUERY- CX stated that he visited the logistics : the EKART denied the product to give : cx wants the product : stated that he has mentioned wrong item .
RESOLUTION : Politely denied the cx> requested the cx to wait > requested the cx to wait till 07 pm , cx agreed .

PROMISE DELIVERY :
QUERY- CX wanted to know the promise date of the product .
RESOLUTION- As the promise date is 13`May , 22 , requested the cx to wait till the date , mentioned to deliver the order as soon as possible .
cx wants the item today as the cx is leaving the town


CXVOC: As the product is showing as out for delivery> requested the cx to wait for 07 PM > as the product will be delivered till the time provided .



CXVOC: wants to cancel and wants refund , as the product has only replacement policy , politely denied the cx , cx agreed .
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PRIORITY DELIVERY :
QUERY- CX wants priority delivery, and requested to delivery the product as soon as possible .
RESOLUTION- As early delivery is not available , politely denied the cx , requested to wait till the promise date> mentioned to deliver the product as soon as possible


Schedule Delivery :
QUERY- CX wants Schedule Delivery , and requested to delivery the product on 31th Aug .
RESOLUTION- As Schedule Delivery is not available , politely denied the cx > cx agreed



PRIORITY SERVICE:
QUERY- CX wants tech visit, and requested for tech visit sooner.
RESOLUTION- As early tech visit is not available , politely denied the cx , requested to wait till the promise date 23 'Nov .

PRIORITY INSTALLATION:
QUERY- CX wants priority installation, and requested to installation the product as soon as possible ,cx requested to call before coming .
RESOLUTION- As early installation is not available , politely denied the cx , requested to wait till the promise date Dec , 01 , and mention to do installation the product as soon as possible


QUERY- cx stated that he received only 5 out of 8 products .
RESOLUTION-requested to wait for 24 hours , as the status is not updated , cx agreed .

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PRIORITY DELIVERY :
QUERY- CX wants priority delivery, and requested to delivery the product as soon as possible .
RESOLUTION- As early delivery is not available , politely denied the cx , requested to wait till the promise date> mentioned to deliver the product as soon as possible



Schedule Delivery :
QUERY- CX wants Schedule Delivery , and requested to delivery the product on 31th Aug .
RESOLUTION- As Schedule Delivery is not available , politely denied the cx > cx agreed
QUERY- CX wants tech visit, and requested for tech visit sooner.
RESOLUTION- As early tech visit is not available , politely denied the cx , requested to wait till the promise date 23 'Nov .

PRIORITY INSTALLATION:
QUERY- CX wants priority installation, and requested to installation the product as soon as possible ,cx requested to call before coming .
RESOLUTION- As early installation is not available , politely denied the cx , requested to wait till the promise date Dec , 01 , and mention to do installation the product as soon as possible


QUERY- cx stated that he received only 5 out of 8 products .
RESOLUTION-requested to wait for 24 hours , as the status is not updated , cx agreed .
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DELAY IN DELIVERY
QUERY- CX wants to know the reason for the delay in delivery .
RESOLUTION- As the promise date breached , requested the cx to revert on mail , and mention to deliver the product as soon as possible
RESOLUTION DATE : 29`Apr, 2022
DELAY IN PICKUP :
QUERY- CX wants to know the reason for the delay date in pickup .
RESOLUTION- As the promise date , requested the cx to wait , and mention to pickup the product as soon as possible
RESOLUTION DATE :`Apr, 22 .

DELAY IN SHIPPMENT :
QUERY- CX wants to know the reason for the delay in shipment .
RESOLUTION- As the promise date breached , requested the cx to revert on mail , and mention to deliver the product as soon as possible
RESOLUTION DATE : 17`May. 22



QUERY- wants to know the reasons for the delay in delivery
RESOLUTION- As the incident is created ,request to wait till the date which is provided ,
THE CX requested to transfer the call to the supervisor > connecting the call .

QUERY- CX wanted to know the reason for delay in delivery.
RESOLUTION- As the promise date has breached ,requested the cx to wait ,cx was getting inpatient , cx asked to transfer the call to the supervisor ,call transferred , call disconnected while KNE transfer .

QUERY- CX wants to know the reason for delay in delivery , and requested to deliver the product as soon as possible .
RESOLUTION- As email in not updated requested the cx to update , requested to wait till the resolution date , and mention to deliver the product as soon as possible .




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QUERY- CX wanted to know the reason for delay in delivery, and stated that the IEMI number on the exchanged product is wrong , cx stated that the system mentioned it wrong , cx stated that he selected upgrade plan as automatically this phone got selected with this exchange offer .
RESOLUTION- As the promise date has breached , and the delivery executive denied the delivery as IEMI number is not as same as mentioned , requested the cx to wait ,cx was getting inpatient , cx asked to transfer the call to the supervisor ,call transferred , call disconnected while KNE transfer .
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CANCELLATION RELATED
QUERY- CX wants to cancel the order
RESOLUTION- As mentioned the order got shipped > could not be cancelled >politely denied the cx .
** CXVOC :wants to cancel the order : as the product is shipped > and the cx is calling from alternate number >politely denied the cx > requested the cx to call from the registered number .


CANCELLATION RELATED :
QUERY- CX wants to know the reason for cancellation , as the cx stated that he did not get any update regarding the cancellation .
RESOLUTION- As mentioned the order got cancelled because the reason mentioned is "mp cancellation" shared to same , requested the cx to order new , mentioned the issue as this inconvenience will not happen to the cx again .> cx is not agreeing> requested to transfer KNE > call transferred successfully.


CANCEL _ REQUESTED :
CX QUERY- wants to know the cancellation status of the product .
RES- As raised a request , TAT shared , requested the cx to wait for the cancellation> requested to wait to till 48 hours .
***
CXVOC: cx wants to cancel the order > as the customer is requested > cancelled the order

***
CXVOC: CX wants to cancel the order as the request is not raising> requested the cx to cancel the item on his own> as already cancelled one delivery > as as politely denied the cx > cx agreed

CXVOC: CX wants to cancel the order as the request is not raising from his end> as cx requested > cancelled the order after security check .

RES: after 2 min the request raised> order got cancelled> SLA shared> requested the cx to wait .

CANCELLATION RELATED
STATUS UPDATED AS DELIVERED BUT TE PRODUCT IS NOT DELIVERED TO THE CX .

QUERY- CX stated the the product is not delivered to him yet and the status is updated to delivered .
RESOLUTION- Complain marked , escalated the issue to the L_2 , TAT was shared with the cx , cx agreed .

REORDER RELATED
QUERY- wants to know if he can reorder the same product he canceled .
RESOLUTION- As it is not possible ,politely denied the cx .



NEAREST TAGGING DONE
CXVOC - wants to reroute the order , that he cancelled , as not possible , politely denied the cx , cx agreed .

CXVOC - cx wants to cancel the order , as the order is not confirm , requested the cx to wait for 24 to 48 hours .
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WISHMASTER DENIED PICKUP
QUERY- stated that the delivery executive denied the pickup of the product , and the delivery executive stated that the product is not applicable for return >cx wants some resolution .
RESOLUTION - apologized to cx for the inconvenience , requested the cx to wait > cx agreed .

WISHMASTER DENIED DOORSTEP DELIVERY:
QUERY- stated that the delivery executive denied the doorstep delivery , wanted to request complain against the delivery executive
RESOLUTION - apologized to cx for the inconvenience , requested the cx to wait for ,as the issue is highlighted to the concern team and will surely work on it .
TAT:28`Apr,2022

WISHMASTER DENIED PICKUP :
QUERY- Stated that the delivery executive denied the pickup ,cx state that the WM is misbehaving> denying to pick up at doorstep.
RES: apologized the cx> TAT shared requested the cx to wait till the date> cx agreed .
Follow up :22`Apr,2022

WISHMASTER CANCELLED THE ORDER QUERY- stated that the delivery executive cancelled his product and the cx in not aware of the cancellation , wanted to request complain against the delivery executive .
RESOLUTION - apologized to cx for the inconvenience , requested the cx to wait for 24 as the issue is highlighted to the concern team and will surely work on it .

WISHMASTER TOOK THE AMOUNT
CXVOC: cx stated that the product is prepaid and the amount is paid
RES: as the cxvoc> escalated the issue to the relevant tagging: shared the TAT:22`Apr,2022
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POLICY RELATED:
CXVOC: cx stated that the product's policy is breached : cx stated that the return is cancelled , cx wants resolution .
RES: As escalated the issue to the L_2 > TAT shared > requested the cx to wait till the date : 28 `May , 2022 > cx agreed .

CXVOC: Wants to RETURN the product as he does not want the item anymore>wants to return : as the product has ONLY REPLACEMENT policy :cx requested for REFUND.
RES: As check the REPLACEMENT policy > product is not eligible for REFUND > politely denied the cx > cx agreed .

CXVOC : Wants to RETURN the product as he does not want the item anymore >wants to return : as the product has ONLY REPLACEMENT policy :cx requested for REFUND.
RES : As check the REPLACEMENT policy > product is not possible for REFUND > politely denied the cx > cx agreed .
***the item is not damaged and defective also > cx wants to return this item because he was not satisfied .

CXVOC: wants to return : as the product has No RETURN policy .
RES: As check the NO RETURN policy > product is not possible for REFUND > politely denied the cx > cx agreed .
**********


CXVOC :wants to return : as the product COD > and the cx is calling from alternate number >politely denied the cx > requested the cx to call from the registered number .
cx has added the another call > and the order is COD > politely denied the cx .

******
CXVOC: Wants to EXCHANGE the product as he does not want the item anymore >wants to return : as the product has ONLY REFUND policy :cx requested for EXCHANGE.
RES: As check the REFUND policy > product is not eligible for EXCHANGE> politely denied the cx > cx agreed



CXVOC: wants to return : as the product has no packaging of the item > x wants to return the item as the item is damaged .
RES: As mentioned without package product can not be returned > shared the same > product is not possible for REFUND > politely denied the cx > cx agreed .




CXVOC: Wants to RETURN the product as he does not want the item because he ordered 2 items > as the item is of large category > he wants to return one of the item> as the item does not have and kind of issue >wants to return : as the product has ONLY REPLACEMENT policy :cx requested for REFUND.
RES: As check the REPLACEMENT policy > product is not possible for REFUND > politely denied the cx > cx agreed .
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INVOICE RELATED
CXVOC: cx wants the invoice
RES : As the cx requested > sent the invoice
INVOICE RELATED
QUERY- CX wants the invoice of the product .
RESOLUTION- As the invoice is sent to the email id of the cx .
cx is requesting of the invoice from alternate number> politely denied the cx

INVOICE RELATED :
QUERY- CX wants the invoice of the product , as he is not able to download from my orders .
RESOLUTION- As the invoice is sent to the email id of the cx , as the email is not updated , requested the cx to update the email .
RESUESTED TYO CALL BACK AFTER 24 HOURS .
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RETURNS : **************** DIFFERENT :
Pickup promise date :28`Apr, 22
CX WANTS THE REFUND
***
CXVOC: wants to return the product Khadi Pure Herbal Sandalwood Soap_Pack of 4 (500g) > cx revived mixed fruit flavor
***
Packaging- Sealed >>>
Inner packaging -Sealed >>>
Price Tag: Was there >>>
Invoice- Was there >>>
Amount paid-210>>>
**
RESOLUTION- As raised a request , TAT shared , requested the cx to wait and the dates are shared .
SIZE ISSUE :
Pickup promise date : 25 Apr 22

14 DAYS RETURNS AVAILABLE: :
CX WANTS EXCHANGE :
***
Reason- Wants to return the product JFILA Printed Men Blue Regular Shorts > the size is not fitting > need refund
***
Packaging- Sealed >>>
Inner packaging -Sealed >>>
Invoice- Was there >>>
Amount paid-999>>>
***
RES- As raised a request , TAT shared , requested the cx to wait and the dates are shared .
CX STATED THAT: the address on Aadhar card is different that mentioned .
Electronics :

TROLBLESHOOTING DONE :
Next Action completion time : 22`Apr 22,

*
POLICY MENTIONED:
07 DAYS REPLACEMENT( PRODUCT IS DEFECTIVE) :
REFUND AVAILABLE :
.
CX QUERY- Wants to return the product rboAt Airdopes 131 Bluetooth Headset > one bud is not charging > trouble shooting done ..
***
***
Packaging- Sealed >>>
Inner packaging -Sealed >>>
Price Tag: Was there >>>
Invoice- Was there >>>
Amount paid-1299>>>

***
RES- As raised a request , TAT shared , requested the cx to wait > apologized for the inconvenience ..
MISSING :
TAT : 28`Apr ,2022
WANTS REFUND ( PRODUCT IS MISSING) :
:
.
CX QUERY- cx wants to return the product as the item > Beebaby Comfort Slim Neck Baby Feeding Bottle. 100% BPA Free (Pink) (60 ML / 2 Oz.) - 60 ml > the is missing

***
Packaging- Sealed >>>
Inner packaging -Sealed >>>
Price Tag: Was there >>>
Invoice- Was there >>>
Amount paid-169>>>
***

***
RES- As raised a request , TAT shared , requested the cx to wait to revert on the mail and wait for the resolution .
MULTIPLE ISSUES: ( Smart Pickup Override )

RESOLUTION DATE: 13`Apr, 2022 .
07 REPLACEMENT POLICY :
WANTS REFUND ( PRODUCT HAS MULTIPLE ISSUES)
**
CXVOC: wants to return the product Cavenders Women Hipster Multicolor Panty> the product is different ,missing and damaged also

Packaging- Sealed >>>
Inner packaging -Sealed >>>
Price Tag: Was there >>>
Invoice- Was there >>>
Amount paid-290>>>
**
RES- As raised a request , TAT shared , requested the cx to revert the id proof on the mail .
DAMAGED PRODUCT:
TAT :18 `May 22,

WANTS REFUND ( PRODUCT DAMAGED) :
:
CXVOC: wants to return the product PHindware Calisto 50 L Desert Air Cooler > the item is leaking >
:
Packaging- Sealed >>>
Inner packaging -Sealed >>>
Price Tag: Was there >>>
Invoice- Was there >>>
Amount paid-6299>>>
***
RES- As raised a request , TAT shared , requested the cx to revert on the mail .
QUALITY IS NOT AS SAME AS EXPECTED:

Pickup promise date : 30`Mar, 22
07 Days Replacement > Received used product :
WANTS REFUND:
Reason- Wants to return the product Khadi Essentials Onion Hair Oil for Hair Fall and Regrowth, Women & Men Hair Oil > expired item received
***
Packaging- Sealed >>>
Inner packaging -Sealed >>>
Invoice- Was there >>>
Amount paid-349>>>
***
RES- As raised a request , TAT shared , requested the cx to wait




Blacklisted Customer
CXVOC: cx 's account is blacklisted wants resolution  RES: as the cx has done all the verification and stating that the mail does not having the option to reply , shared the [email protected]( as the email is not updated )
  and shared the TAT of 01th Sep