Notes

0.1 https://notes.io/qsXb5
0.2 https://notes.io/qsXQr
0.3

PDWP(product delivered to wrong place)

First conversation
Sir/Mam, I can see your order is showing delivered on DD-MM-YY. So I want to confirm that did you receive any call from our courier partner, also would request you to check once with your family/neighbors/office mail room as they may have accepted the package in your absence/on your behalf.

Jaisa ke check kar paa raha hoon apka order yaha par "delivery date" ko delivered show kar rha hai. Aapse janna chaunga kya apko courier boy ke tarf se koi call aya tha? Apse request hai ke aap ek baar apne family/neighbour/security gaurd se puche, ho sakta hain unhone apki jagha order lai liya ho.

OTP verification
Sir, I can see your order is showing delivered on DD-MM-YY. So I want to confirm that did you receive any call from our courier partner also, it is mentioned here that you gave OTP to the courier partner so, will you please tell me what conversation was held between you and the courier partner?

Jesa ke check kar paa raha hoon, apko order yha par "delivery date" ko delivered show kar rha hai. Aapse janna chaunga kya apko courier boy ke tarf se koe call aya tha? Kyuki jesa ke yha check kar paa raha hoon, apke dwara courier boy ko OTP share kiya gya tha, to mai apse janna chaunga ke apki courier boy se kya baat hue agar apko unki call aayi thi to.

Complaint taken(Prepaid)
We apologize for inconvenience caused to you. I have registered your Complaint. Our team will share the proof of delivery with you once we get it from our courier partner within 24-48 hours. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

Maafi chahunga, apko preshani hui, apki complaint register krdi gyi hai, 24-48 hours ke andr andr apko ek proof of delivery share ki jayege, agar apse usse agar nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.




Complaint taken(Prepaid)(OTP verification)
I apologize for inconvenience caused to you. I have registered your Complaint. Our team will update you within 24-48 hours. Do not worry, I will personally look into the matter to resolve it as soon as possible.

Maafi chahunga, apko preshani hui, apki complaint register krdi gyi hai, 24-48 hours ke andr andr apko update ke jayegi, Aap nischint rahe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint taken(COD)
We apologize for inconvenience caused to you. I have registered your request. our team will team will look into the matter. Meanwhile you can place another order.

Maafi chahunga, apko preshani hui, apka feedback lai leya gya hai team ese jarur check karaige, tabtak apse request hai ke aap apne leyai ek new order place kar lejeyai apko fir aise asuvidha ka samna nahi karna padhega.

PDWP (Re-Investigation)
Sir, our team is doing a re-investigation on your case, We will update you regarding this within 7-10 days, meanwhile, I assure you that your refund is secure under the Snapdeal trust pay policy.
We apologize for the inconvenience caused to you. Rest I will personally take care of it so that you will get a resolution as soon as possible.

Sir/ma'am, apke case par team re-investigate kar rahe hai, apko 7-10 days ke ande team ke tarf se update kar deya jaega. Tab tak aap nischint rahe apka refund Snapdeal trust pay policy mai safe hai.
Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Return/replacement
Will you please tell me what problem you are facing regarding the product so that I can register your complaint.
I will register your complaint regarding this, will you please tell me you want replacement or refund of this item?

Sir/Mam jaan sakta hoon aap es order ko kyu return/replace karna chate hain?
Mai apke complaint lai raha hoon, aap mujhe ye bta dejeyai aap esko replace karwana chahte hai ya eska refund chahte hain?

As I can check we have two options to return your COD amount i.e Bank refund and UPI please select one from this.
Jesa ke check kar paa raha hoon apke COD order ke refund ke leyai hamarae pass 2 option hain, Bank refund and UPI, aap btaye apko kis mode mai refund chahiye.

Sorry but replacement is not available for this product.
Maafi chaunga es product par replacement available nahi hai, apko eska refund he ho payega.

I have taken your return/replacement complaint regarding this order, and your order will be picked up in the next 48 hours from the "courier partner name". I apologize that you have faced this issue.
Maafi chahunga, apko preshani hui, apki complaint register krdi gyi hai. apke order ka pickup 48 hours mai "pickup partner name" ke tarf se karwa leya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
OR
I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24 hours. I apologize that you have faced this issue.
Maafi chahunga, apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Wrong and different item order complaint
As you have received the wrong/different item, so I request you to please register your complaint yourself, as we required order images for successful pick up of order. For registering a complaint I am sending you one link through one SMS, through that link you can register your complaint and also I request you to please attach 2-3 images of the product. Once you will register the complaint our team will update you for the pickup.

Maafi chaunga, apko ashuvidha huyi, par jesa ke aap bta rahe hain ke apko galat order deliver hua hai, to mai apse request karunga ke aap eskai liye apne tarf se complaint registered karain, eskai leyai mai apko SMS ke jareyai ek link send kar raha hoon. Aapse anuroodh hai ke aap us link ke jariye complaint registered karain or complaint registered kartai samay order ke 2-3 photos bhi upload karain, taake apke order ke pickup mai koi pareshani na ho.

Non returnable item complaint (defective/damange/wrong and different)

I am taking your complaint, because for successful pick up of your order we required order images, for that, I am sending you an email on your registered email id, so I requested you to share 2-3 images of the order in this mail then our team will update you for the pickup.

Maafi chaunga, apko ashuvidha huyi, mai apke order ke complaint lai raha hoon, par mai apse anuroodh karunga ke aap order ki 2-3 images hame mail ke jariye send karain, taake apke order ke pickup mai koe pareshani na ho. Eskai leyai mai apko apke E- mail id par ek mail send kar raha hoon apse anuroodh hai ke aap uspar reply karain.

Pickup scenarios

Confirmation of pickup
Will you please tell me the pickup of your item is done or not?
Please aap mujhe btaenge apke item ka pickup ho chuka hai ke nahi?

Pickup failure
Sir/Mam, As I can see here, it is updated as pickup could not be completed due to <Pickup failure reason>, so could you please confirm for me, did you receive any call for pickup on <RLCW date>.
Sir/Mam, jesa ke check kar paa raha hoon, apke order ka pickup (reason) ke wjha se nahi ho paya hai, Apse confirm karwana chahte hai kya apko pickup ke regarding koi call aayi the (date) ko.

Pickup failure 2
Thank you for confirming. Please allow me a moment, so that I will update your concern and try to get your item picked up as soon as possible.
I have updated your concern and be assured the pickup will be reattempted within 2-3 days from the "courier name" partner. I am really sorry about the inconvenience caused and I ensure this will not happen again.

Confirm karwane ke liye dhanyawadh, App mujhe thoda samay dejeyai, taki mai apka concern update kar pau or jaldh se jaldh apke product ka pickup krwa pau.
Mane apka concern update kar deya hai, order ka pickup yha se re-scheduled karwa deya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.

Pickup re-scheduled
I am rescheduling your order pickup and same will we re-attempted within next 2-3 days from the "courier name" partner.
Maine apke order ka pickup yha se re-scheduled karwa deya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.

Pickup SCHD
Sir, As I can see here, the pickup of your item has been scheduled and it will be picked up within a maximum of 2-3 days from the "courier name" partner.
Sir , jesa ke check kar pa raha hoon, apke order ka pickup scheduled krwa deya gya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.

Pickup OFP
Sir/Mam, As I can see here, our courier partner is out for pickup and your item will be picked up today. Rest assured our pickup boy will call you once he reach at your destination.
Sir/Mam, jesa ke check kar pa raha hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, aaj apke product ka pickup krwa leya jaega.

Pickup APUC
Sir/Mam, I understand that your item is already picked, could you please confirm me the pickup date and courier name and if you have any pickup receipt and SMS. Also I request you to please share pickup boy number.
Sir/Mam, main samajh paa raha hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date, couier partner ka naam bta sakte hain or aap pr koi pickup receipt ho to. Apse request hai aap pickup partner ka number bhi share kar dejeyai taki mai update kar sakoon.

APUC(Complaint taken)
I have updated your concern, our team will update you regarding this within next 72 hours.
Maine apke complaint register kar de hai, apko 72 hours mai team ke tarf se update kar deya jaega. Aap nischint rahe.

PUC/QC Process(Refund)
Sir, once your order will be picked up, your amount will initiate within 24 hours from our end and it will reflect in your account within "reflection TAT".
Apka product pickup hote he warehouse jayega jisme adhiktm 7-8 din ka samay lagta hai, uske baadh uska quality check hoga , usme pass hote he apka refund/replacement yha se 24 hours mai initiate krwa deya jaega. jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

PUC/QC Process(Replacement)
Sir, once your order will be picked up your replacement order will initiate within 24 hours from our end and it will be delivered to you within 4-7 business days.
Ek baar jese he apka product pick hoga, uska quality check hoga usme pass hote he apka refund/replacement yha se 24 hours mai initiate krwa deya jayega, jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

Manual pickup

As I can check that you have assigned manual pickup because your item cannot be picked up as your address lies outside our serviceable area for reverse pickup. Please send it to us via any national courier within the next 5 days.
For this, I am sending you one mail on your email id, in that you will receive one Return Form with the address details. Please paste it on your return package. We will reimburse the courier charges to your bank account via NEFT, for that you will receive a link to submit your bank details in the same mail. You can also submit the same from the 'Orders' section.
Please provide the courier receipt from the 'Orders' section using the 'Upload Courier Receipt' option.
We will reimburse the amount as soon as we receive the courier receipt and bank details. We're sorry for the inconvenience caused.

Jesa ke mai check kar paa raha hoon, apko manual pickup assign hua hai, jiska matlb hai ke apko ye order hamare warehouse mai khud send karna hoga kyuki apke area pickup ke lie hamaare seva yogya kshetr se baahar hai. Eskey liye mai apko apke E-mail id par ek mail send kar raha hoon jismai apko ek return form address ke sath prapth hoga, aap usey bhar kar parcel ke bhar chipka dain or apke courier charges bhi apko wapas kiye jayenge, uskai leyai apko mail mai link bhi prapt hoga, aap us link mai bank details dakhil kar dain, ya aap seedha my order section mai jakr bhi details dakhil kar saktai hain. Aapse anurodh hai ke aap es order ko 5 dino ke andar bhej dain. Or apse anurodh yeh bhi hai ke aap kirpya courier receipt ke photo bhe jarur send karain. Maafi chaunga apko asuvidha huyi.

One and more item shipped together

I am taking your complaint that you didn't receive one order, our team will update you regarding the refund of this order within 24-48 hours. Meanwhile, I assure you that your refund is secure under the trust pay policy.
We apologize for the inconvenience caused to you. Rest I will personally take care of it so that you will get a resolution as soon as possible.

Maafi chaunga, apko asuvidha huyi. Mai apke complaint lai raha hoon, jesa ke aap bta rahe hain ke apko sirf 1 he item prapth hua hai to apko team ke tarf se 24-48 ghanto ke andhar es order ke refund ke leyai update kar deya jayega. Aap nischint rahe apke complaint ko jaldh se jaldh reslove karnai ke poore koshish ke jayege.

Refund

(If within TAT)
I have checked the details and your refund was initiated on <date> by us, and banks usually take around (Refund TAT) to reflect the amount in your account.
Don't worry, your refund will reflect in your account soon.

Sir/Mam, jesa ke check kar paa raha hoon, apka amount hmarae tarf se "Date" ko initate kiya gya hai. Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain.
Chinta mat kijeyai sir/ mam, apka amount jaldh he apke account mai bhe show ho jaega.

(If outside TAT ) Post cancellation
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now. I would request you to please get in touch with your Bank once.

And I request you to please share your bank statement in PDF form, from "date of purchase" to till date. For the same, I am sending you a mail I request you to please share the bank statement on that mail. Once we will receive your details our team will revert to you within a maximum of 24-48 hours. Also please confirm your Email id --------.

Jesa ke main check kar paa raha hoon apka amount humari tarf se "Date" ko initate kiya gya hai. Maafi chaunga ki abhi tak apke account mai apka amount show nahi hua hai. Apse request karunga please aap ek baar apne bank se eske regarding contact kare.

Mai apke complaint lai raha hoon or apse request hai aap apne bank statement PDf form mai "date of purchase" se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar raha hoon aap us par reply kar dejeyiga. Jaise he aap details bhej denge apko team ke tarf se 24-48hours ke andar update kar deya jaega. Sath hi kripya apni e-mail id confirm kraye----

(If outside TAT ) Post return
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now. I would request you to please get in touch with your Bank and share this reference number <Ref #>.

And I request you to please share your bank statement in PDF form, from "CCA date" to till date, for the same I am sending you a mail I request you to please share the bank statement on that mail. Once we will receive your details our team will revert to you within a maximum of 24-48 hours. Also please confirm your Email id --------.

Jaisa ke check kar paa raha hoon, apka amount hmarae tarf se "Date" ko initate kiya gya hai apke bank account mai.
Maafi chaunga ki abhi tak apke account mai apka amount show nahi hua hai. Apse request karunga please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath __________.

Mai apke complaint lai raha hoon or apse request hai aap apne bank statement PDf form mai "CCA date" se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar raha hoon, aap us par reply kar dejeyiga. Jaise he aap details bhej daingai apko team ke tarf se 24-48hours ke andar update kar deya jaega.

CIP
I have taken your complaint, for the same within 8 days our team will update you regarding the refund. Meanwhile, your refund is safe under the trust pay policy.
Do not worry you will receive your refund as soon as possible and I will personally take care of it.

Maafi chaunga, asuvidha ke leyai. Mai apke complaint lai raha hoon, apko team ke tarf se 24-48 hpurs ke andar update kar deya jaega.
Aap nischint rahe tab tak apka pesa snapdeal trust pay policy mai ek dum surakshit hai.

NEFT not present
As I can check that your refund is not initiated from our end because your account details are not present here, So I request you to please share your bank details with us, for that I am sending you mail, please reply on that mail with the account details.

Jesa ke check kar paa raha hoon, apke account details yha present na hone ke karan apke refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dejeyai, uske leyai mai apko mail send kar raha hoon, aap us par reply kar dejeyai.

Empty Parcel
Below 500
Sir, We need your cooperation in thoroughly investigating this matter. Therefore, we request you to allow us a maximum of 7 days for a detailed investigation.
Please accept our apology for the inconvenience.

Maafi chaunga, apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gaye hai, apse request karunga please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake.
Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Above 500
Sir, We need your cooperation in thoroughly investigating this matter. Request you to duly fill and sign the undertaking form which is sent to you over your Registered Email ID and send back to us. Also I request you to please share the images of the parcel received and After that we will update after investigation within the next 7 days
We are sorry for the inconvenience and will get back to you ASAP!

Maafi chaunga, apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karunga aap undertaking form fill karke humare sath send kar dejeyai, uske leyai mai apko mail send kar raha hoon, or product jo apko mila hai uskai bill or packet ke photo click karke hamare sath share karain, jaise aap form send kar dainge apko team ke tarf se 7 din ke andr update kar deya jaega.
Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Trust pay policy
Sir, We are pleased to inform you that returning your Snapdeal purchase is simpler than ever with our Easy Returns Policy. You can raise a return or replacement request within 7 days after the item is delivered."

Apko btana chaunga, Snapdeal ki return/replacement ke liye 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak koi bhi problem aati hai product mai to aap apne return/replacement complaint register krwa sakte hain.

Snapdeal guaranty
"Snapdeal is a marketplace, where buyers like you purchase items listed by our sellers on our platform. We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.
We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.
We'd be glad to help you.

Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koi bhi pareshani nahi aayege. Or apko btana chaunga Snapdeal ke return/replacement ke liye 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak koi bhi problem aati hai product mai to aap apne return/replacement complaint register krwa sakte hain.

CATP(Complaint against trust pay policy)
Sir, I apologize we cannot accept return request of "Product Name" since the item was delivered on DD-MM-YY and the 7 day window to return the item has expired.

Maafi chaunga, apke order ke return/replacement request nahi lai paunga, kyuki jesa ke check kar paa raha hoon, apka order apko (---) ko delivered kiya gya tha, product ke 7 days easy return policy khatm ho chuki hai.
Eske (---) ke brand warrenty hai to apse request karunga please aap ek baar service center visit kejeyai, vo apke eske regarding poori help karenge. Agar apko wha se bhe koe help nahi melte hai to aap humse contact kejeyai unke denial letter ke sath, apke poori help ke jaege. Asuvidha ke liye khed hai.

Snapcash

What is Snapcash?
Snapcash is your shopping currency at Snapdeal. You can use Snapcash for buying your favorite products through Snapdeal.
How can I earn Snapcash?
You can earn Snapcash by signing up, referring new users, playing games on Snapdeal, placing orders on Snapdeal and lot more.
How can I use my Snapcash?
You can use your Snapcash to buy products through Snapdeal only.
Will the promotional Snapcash points be refunded on order cancellation?

Yes, the promotional Snapcash points once redeemed for an Order can be refunded back for a fixed validity if the Order is returned or cancelled.
Can I use other offers along with Snapcash?
Yes, you can use a promo code along with Snapcash as a payment mode.
Can I use Snapcash on COD orders?
Yes, Snapcash can be applied on COD orders as well.
Can my Snapcash be gifted to other users?
No, you can’t gift your Snapcash to any other user.
Where can I check my Snapcash balance?
Where can I check my Snapcash balance?

Invoice Related
(Direct from app and website)
(i)For website: Great sir/ma'am, just go to Account at the top right corner and click on Orders. Select your item and click on Get invoice. You will immediately get an option to download the invoice.
Sir, Ma'am, aap 'my order' section mai jakr order par click karein, wha apko 'get invoice' ka option aayega, aap us par click kare, apke order ka invoice download ho jayega.

(ii)For the app- Please click on the SD option at the top left corner. Select your item and click on Get invoice. You will shortly receive a copy of your item's invoice at your registered email ID.

(when we will registered complaint)
Sir/ma'am, I'm immediately registering a request on your behalf. We will send you a copy of your invoice within 48 hours to your registered email address."
Mai yha se apke invoice ke request lai raha hoon, agle 24-48 hours, ke andr apke mail ID par apko team ke tarf se invoice send kar deya jaega.

Cx want to change E-mail ID
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.
Maafi chaunga sir, registered E-mail id or number change nahi ho payega.

Extra assurance (Eng)
I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible.
I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future. I apologize that you are experiencing this problem.

Your concern is justified and, I understand how you are feeling right now. But be assured I will help you regarding this. Your chat landed on me so, now is my responsibility to help you.
I can understand that you are waiting a long for the resolution, I appreciate your patience, please allow me the requested time we will get back to you with a resolution as soon as possible.

I know that there has been a delay but please be assured that we are working hard to get your item delivered to you at the earliest.
I know that there has been a delay but please be assured that we are working hard to pick up your order at the earliest.

Do not worry your refund will reflect in your account on and before the given time.
I will make certain that this gets resolved quickly for you.
Your feedback is enormously valuable to us so, we greatly appreciate you taking the time to let us know.
Thank you for your understanding, We are doing everything we can, for resolving your problem quickly.

We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our higher authority. I am going to take care of this for you.
I am taking your feedback regarding the courier boy and I will share it with my team and the team will take action on it. You will not face this issue again.


Extra assurance (Hindi)
Aap bilkul nischint rahen, ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye, apki deliver date ke andar.
Maafi chahunga, Par aap humare liye bahut value customer hai, aap nischint rahe, Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaunga.

Maafi chahunga, apko pareshani huyi, Aap mujhe thora time dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.
Mai smj skta hoon apko bahut pareshani ho rhi hai infact apki jagah agar mai hota, mujhe bhi gussa aata, but ab ye meri responsibilty rhegi ki ki apki problem ko jldi se jldi resolve krwaya jaye aap mujhe ek mauka dijiye.

Main ye sunishchit karoonga ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishya mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.
Aapki chinta uchit hai aur main samajhata hoon ki aap abhee kaisa mahasoos kar rahe hain. lekin nishchint rahiye, main is baare mein aapki madad jaroor karoonga. Aap kee chat mujh par aayi hai isliye ab meri jimmedari hai ki main apki madad karoon.

Nischint rahe apke order ki delivery jaldh se jaldh karwane ki poori koshish ke jayegi or mai khud eska dhyan rakhunga.
Nischint rahe apka order jald se jaldh pickup karwa leyai jayega, apko ab jyada wait nahi karna padhega or main khud eska dhyan rakhunga.

--------------------
INDEX
--------------------
PDWP(product delivered to wrong place)
Complaint taken(Prepaid)
Complaint taken(Prepaid)(OTP verification)
Complaint taken(COD)
PDWP (Re-Investigation)

Return/replacement
Wrong and different item order complaint
Non returnable item complaint (defective/damange/wrong and different)

Pickup scenarios
Pickup failure
Pickup re-scheduled
Pickup SCHD
Pickup OFP
Pickup APUC
APUC(Complaint taken)
PUC/QC Process(Refund)
PUC/QC Process(Replacement)
Manual pickup
One and more item shipped together

Refund
(If within TAT)
(If outside TAT ) Post cancellation
(If outside TAT ) Post return

CIP
NEFT not present
Empty Parcel

Trust pay policy
Snapdeal guaranty
CATP(Complaint against trust pay policy)
Snapcash

Invoice Related
Cx want to change E-mail ID
Extra assurance (Eng)
Extra assurance (Hindi)