Notes

https://notes.io/qsXb5

0.2

Order verification

Scen 1
Your order is one step away from confirmation and needs to be verified. Our team will call you in the next 24 hours, I request you to please answer the call to get your order verified. Once your order will get verified, you will get the exact Delivery dates as well.
Apka order ek kadam duur hai confirmation or verified hone ke liye. Nischint rahe apko humari team ke taraf se call kiya jayega order verification ke liye. Apse request rahegi aap call jarur uthaye. Hum apko order confirm hone ke baadh, apko mail/sms ke jariye update bhi karenge or apko exact delivery date bhi mil jayegi.

Scen 2
Your order needs to be verified for that I am taking your complaint, our team will update you for the same within 24-48 hours.
Apka order confirmation ke liye or verified hone ke liye pending hai. Main aapki complaint le raha hoon, humari team 24-48 ghanton ke bheetar apko uske liye update karegi.


Address Verification

"If MFG is not created yet -
I can surely help you with this, Can you please share your new address & phone number.
Aap jo changes karwana chahte hain address mei, kirpiya bta dijiye, taki mai update kar pau.

Once shared
Just allow me a moment so that I can make the required changes.
Mujhe thhoda samay den taaki main aavashyak parivartan kar sakoon.

IF changed
I have successfully updated your address or number.
Apka address or number update ho gya hai.

If MFG is created but not shipped -
Sir/ma'am, I am sorry, your item is already packed & ready to be shipped. No changes can be made now.
Sir/Mam, jesa ke check kar paa raha hoon, apka order pack hokar shipping ke liye tayyar hai, maafi chaunga ab apke order ka address change nahi ho payega.

If your new address is nearby to your existing one, you can coordinate with the courier boy to get your item delivered as per your preference.
Agar aapka naya pata, aapke maujooda pate ke paas hai, to aap apni pasand ke anusaar apna saamaan pahunchaane ke liye courier boy ke saath cordinate kar sakate hain.

If MFG is created & shipped -
Sir/ma'am, I am sorry, your item is already shipped & is with the courier. No changes can be made now.
Sir/Mam, jesa ke check kar paa raha hoon, apka order already ship ho chuka hai, maafi chaunga ab apke order ka address change nahi ho payega.

If your new address is nearby to your existing one, you can coordinate with the courier boy to get your item delivered as per your preference.
Agar aapka naya pata, aapke maujooda pate ke paas hai, to aap apni pasand ke anusaar apna saamaan pahunchaane ke liye courier boy ke saath cordinate kar sakate hain.

Where is my order

Product not shipped (within PDD)
Sir, Your product will be shipped soon and your order dispatch date is "dispatch dates" and once the order will get dispatched, you will get an update via Email & SMS.
I will work hard to ensure it reaches you on or before the "Delivery Date" as promised.

Humari team puri koshish kar rahi hai, taaki yeh sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Aapke order ke dispatch date hai "dispatch dates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge.
Humari poori koshish rahegi apka order apko "delivery dates" tak deliverd karwaya jaye.

Product shipped (within PDD)
Your order is already shipped on the " actual dispatch date" and it is in Transit and will reach on or before "Delivery Date" as promised. It was delivered to you through " courier partner name". Also, I will work with the courier to get this delivered quickly.
You can also track your order by clicking this link below:

Jaisa ki check kr pa rha hu, aapka order "dispatch date" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order "Delivery date" tak deliver kr diya jaye. Aapka order "courier name" ke tarf se deliver karwaya jaega.
Aap apna order bhi track kr skte hai, niche diye link par click karke:

Urgent delivery (Before shipping)
Your product will be shipped soon and your order dispatch date is "dispatch dates" and once the order will get dispatched you will get an update via Email & SMS.
I will work hard to ensure it reaches you on or before the "Delivery Date" as promised. I will work with the courier team and try to get your product delivered as per your requirement.

Humari team puri koshish kar rahee hai taaki yeh sunishchit kiya ja sake ki apka order jald se jald deliver kiya ja sake. Aapke order ki dispatch date hai "dispatch dates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, apke order ke maximum deliver date "delivery date" hai. Mai apki urgent delivery ke request le raha hoon, hum poori koshish karenge ke apka order apko jald se jald deliver krwa deya jaye.

Urgent delivery (after shipping)
Your order is already shipped on the "actual dispatch date" and it is in Transit and will reach on or before the "Delivery Date" as promised. It will be delivered to you through " courier partner name". Also, I will work with the courier team and try to get your product delivered as per your requirement as I am taking your request for the same.
You can also track your order by clicking this link:

Jaisa ki check kr pa rha hu, aapka order "actual dispatch date" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order "Delivery date" tak deliver kr diya jaye. Mai apke urgent delivery ke request lai raha hoon, hum poori koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jaye. Aapka order "courier name" ke tarf se deliver karwaya jaega.
Aap apna order bhi track kr skte hain, diye link par click karke:

Order late delay in dispatch (within PDD)
Your product is slightly delayed in shipping but no need to worry because I will work with my team to ensure it gets delivered to you on or before the "Delivery Date" as promised. Also, I am taking complaint regarding the same. Our team will update you for the same within 24-48 hours.

Jaise ki main check kr pa raha hun, aapka order dispatch hone ki process me late hai. Asuvidha ke liye khed hai. Par iski delivery jald se jald krva di jaayegi , Koshish rhegi ki product apko "(DDR)" tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge . Aur iske liye main apke taraf se complaint bhi le raha hoon. Apko team ke taraf se 24-48 hours mai eske liye update bhi kiya jayega.

Order late-delay in delivery (outside PDD)
I can see that the delivery of your order has been delayed. We apologize for the inconvenience caused here. I am taking complaint for the same and team will update you regarding this. It will be delivered to you through "courier partner name". We are working round the clock to deliver the same at the earliest.
You can also track your order by clicking this link:

Jaise ki main dekh pa rha hu, apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Aur eske liye mai apke tarf se complaint bhi le raha hoon. Apko team ke tarf se eske liye update bhe kiya jayega. Aapka order "courier name" ke tarf se deliver karwaya jayega. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai.
Aap apna order bhi track kr skte hain, diye link par click karke:

Item stuck at one location
I can see that your order is in one location from "date". We apologize for the inconvenience caused here. I am taking complaint for the same. Team will update you regarding this and I will work with my team to ensure it gets delivered to you on or before the "Delivery Date" as promised. It will be delivered to you through "courier partner name".
Also, I am taking your complaint for the same our team will update you regarding this within 24-48 hours. We are working round the clock to deliver the same at the earliest.
You can also track your order by clicking this link:

Jaise ki mai dekh paya hu, apka order "location" par kafi samay se hai. Asuvidha ke liye khed hai. Aur eske liye mai apke tarf se complaint bhe le raha hoon. Apko team ke taraf se eske liye 24-48 hours mai update bhi kiya jayega. Aapka order "courier name" ke tarf se deliver karwaya jaega.
Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai or ye apko "del date" tak deliver karwane ki poori koshish karenge.
Aap apna order bhi track kr skte hain, diye link par click karke:

Exact date
Sir/Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest! We will share a timely update with you over the email/SMS!

Sir/Mam, Mafi Chahunga, Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ki delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara iske regarding update karenge.

OFD (out for delivery)
I can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team. You will get delivery on and before 6 pm. It will deliver to you through "courier partner name".
Below mentioned is the courier boy's number:

Jaisa ke check kar paa raha hoon, aaj apke order ke delivery ke leyai hamare delivery boy "out for delivery" hai. To apse request karunga please shyam tak ka wait kar lijiye, hamari poori koshish rahegi aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jaye. Aapka order "courier name" ke tarf se deliver karwaya jaega.
Aur mai poora dhyan rakhunga ke apka order apko jaldh se jaldh delivered krwa deya jae.
Mai apko courier boy ka number bhi send kar raha hoon:

UD (undelivered orders)
(Reason and delivery attempts confirmation)
Sir, I can see here that delivery could not be completed due to <UD reason>.
Please confirm, did you receive any call for delivery on <UD Date>.

Jaisa ke check kar pa rha hu, apke order ki delivery poori nhi ho payi hai "UD reason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se "Date Available on couirer" ko koi call aaya tha delivery ke liye.

(Address, alt no. and land mark confirmation)
We apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your order delivery, for that will you please share your alternate no. and landmark so that it will be easy for courier partner to deliver your order. Also please confirm me that the below mentioned address is correct for order delivery.
" Given address"

Asuvidha ke liye khed hai. Mai apke order ke delivery yaha se reschedule karwa raha hoon, aapse request karunga please aap apna koi alternate no. and landmark bta dijiye, taki apke order ki delivery mai koi pareshani na ho or neche diya gya adddress bhe ek baar confirm karwa dijiye.
" Given address"

(Address, alt no. and land mark confirmation)(Miss and shipper delay)
We apologize for the inconvenience caused. We will deliver your order at the earliest. I am taking your order complaint for that. Will you please share your alternate no. and landmark so that it will easy for courier partner to deliver your order. Also please confirm me that the below mentioned address is correct for order delivery.
" Given address"

Asuvidha ke liye khed hai. Mai apke order ki complaint le raha hoon, aapse request karunga please aap apna koi alternate no. and landmark bta dijiye, taki apke order ki delivery mai koi pareshani na ho or neche diya gya adddress bhe ek baar confirm karwa dijiye.
" Given address"

(Delivery Rescheduled)
I have rescheduled your order delivery. Same will be re-attempted within next 24 hours. It will be delivered to your through "courier partner name".
You can also track your order by clicking this link:

Asuvidha ke liye humein khed hai. Apka concern update kar diya gya hai, puri kosish ki jayegi apke sath delivery attempts dubara karwae jaye, agle 24 ghanto ke andr apke sath dubara delivery attempts kiye jayenge. Aapka order "courier name" ke tarf se deliver karwaya jaega. Aap nischint rahe, hamare poore koshish rahaege ke apko product ki delivery jaldh se jaldh karwayi jaye.
Aap apna order bhi track kr skte hain, diye link par click karke:

UD(Other Issue)( Miss/shipper delay)
Sir/Mam, The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. We will deliver your order at the earliest. For same, our team will update you within next 24 hours. It will be delivered to you through " courier partner name" .
You can also track your order by clicking this link:

Sir/Mam, Apka product kuch unknown courier issues ke karan delivered nahi ho paya hai, uske liye maafi chaunga, par aap nischint rahe, hamare poori koshish rahegi ke apko product ki delivery jaldh se jaldh karwayi jaye. Apko team ke taraf se 24 hours mei update kar diya jayega. Aapka order "courier name" ke taraf se deliver karwaya jayega.
Aap apna order bhi track kr skte hain, diye link par click karke:

UD ODA (out of delivery area)

I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest "courier center name"

Below mentioned are courier details:-
Courier Name :
AWB Number :
Courier Contact Number :
Courier Website :

Maafi chaunga, apka order out of delivery area hua hai, jiska matlab hai ke apka order apke city mai pahuch chuka hai but apke diye gaye address par pr humare courier partner use deliver nahi karwa paa rahe hain, to apse request rahegi ke kirpiya aap es baar apna order khud apne nazdiki "courier center name" se lai len. Wrna apka order seller ke pass return ho jayega.

Main Courier Details share kar raha hoon:
Courier Name:
AWB no:
Courier contact number:
Courier website:

RTO (return to origin)(COD)
Sir/Mam, We apologize as we were not able to deliver your order even after multiple attempts. I request you to please place new order.
OR
Sir/Mam, We apologize as we were not able to deliver your order due to some courier issues. I request you to please place new order.

Sir/Mam, maafi chaunga, apka order kafi delivery attempts ke baadh return ho chuka hai, Apse request karunga, please app apne liye ek new order place kar lijiye.
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jayega. Or es baar aap jo order place karenge hamari poori koshish rahegi ke jaldh se jaldh apko deliver karwaya jaye.
OR
Sir/Mam, maafi chaunga apka order kuch technical issues ke baadh return ho chuka hai, Apse request karunga, please aap apne liye ek new order place kar lijiye.
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jayega. Or es baar aap jo order place karenge hamari poori koshish rahegi ke jaldh se jaldh apko deliver karwaya jaye.

RTO (return to origin)(Prepaid refund initiated)
Sir/Mam, We apologize as we were not able to deliver your order even after multiple attempts.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"
OR
Sir/Mam, We apologize as we were not able to deliver your order due to some courier issues.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"

Sir/Mam, maafi chaunga, apka order kafi delivery attempts hone ke baadh return ho chuka hai.
Apka amount Rs."xx" humare tarf se initiate krwa diya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
OR
Sir/Mam maafi chaunga, apka order kuch technical issues ke baadh return ho chuka hai.
Apka amount Rs."xx" humare tarf se initiate krwa diya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.


RTO (return to origin)(Prepaid refund not initiated)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
OR
Sir, We apologize as we were not able to deliver your order due to some courier issues.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.

Sir/Mam, maafi chaunga, apka order kafi delivery attempts hone ke baadh return ho chuka hai.
Apka amount Rs. "xx" apko 24-48 hours ke andr humari taraf se initiate karwa diya jayega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum "7-10" business days ka samay lega.
OR
Sir/Mam maafi chaunga, apka order kuch technical issues ke baadh return ho chuka hai.
Apka amount Rs. "xx" apko 24-48 hours ke andr humari taraf se initiate karwa diya jayega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum "7-10" business days ka samay lega.

Cancellation:-
Want to Cancel - Asking Reason
Sorry to hear that you want to cancel this order.
May, I know the reason for cancellation, as this is one of our best selling item & I am sure you will like it.

Sir/Mam, please jaan sakta hoon aap ye order kyu cancel karna chahte hain?
Halake ye hamara bahut accha product hai, Mujhe yakeen hai ke aapko ye pasand aayega.

Want to Cancel - Within Cancellation Period
I will cancel this order for you. Please give me a moment .
Main apke liye ye order cancel kar deta hoon, please aap mujhe thoda samay dijiye.

Want to Cancel - Cancelled by Us
Sir/Mam, As requested by you, Your order has been cancelled. Would like you to see you again shopping with us!
Sir/Mam, humne apki request par apka order cancel kar diya hai. Aasha karta hoon aap dubara humare sath shopping karna pasand karenge!

Want to Cancel - Cancelled by Us prepaid
Sir/Mam, As requested by you, Your order has been canceled. We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days.
Would like to see you again shopping with us!
OR
Sir, As requested by you, Your order has been canceled. We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
Would like to see you again shopping with us!

Sir/Mam, humne apki request par apka order cancel kar diya hai. Apka amount bhi hamare tarf se initiate krwa diya gya hai, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhi show ho jayega.
Aasha karta hoon aap dubara humare sath shopping karna pasand karenge.
OR
Sir/Mam, humne apki request par apka order cancel kar diya hai. Apka amount bhi hamare tarf se 24-48 ghanto mai initiate krwa deya jayega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhi show ho jayega.
Aasha karta hoon aap dubara humare sath shopping karna pasndh karenge.

Cancellable Stage but Unable to Cancel COD
We have taken your request for cancellation and we will notify you via SMS/email within the next 24 to 48 hours with the latest update on this request.
Humne apki cancellation request lai li hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke liye update de diya jayega.

Cancellable Stage but Unable to Cancel Prepaid
We have taken your request for cancellation and we will notify you via SMS/email within the next 24 to 48 hours regarding cancellation confirmation and refund initiation. Once the amount will initiate, it will be credited within 7-10 business days.
Humne apki cancellation request lai li hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke liye or refund ke liye update de diya jayega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhi show ho jayega.

Want to Cancel - Not Cancellable Stage COD
Sir/Madam, Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, please refuse the delivery.
Apke order ke cancellation request lai raha hoon par jesa ke check kar pa raha hoon, apka order shipped ho chuka hai, to apse request karunga please aap order lene se apne door steps par mna kar dijiyega apka order cancel ho jayega.

Want to Cancel - Not Cancellable Stage Prepaid
Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, please refuse the delivery.
Once you refuse, we might take up to 6 days to initiate your refund. The amount will be credited to your card/account within 7-10 business days after initiation.

Apke order ke cancellation request lai raha hoon, par jesa ke check kar pa raha hoon, apka order shipped ho chuka hai, to apse request karunga please aap order lene se apne door steps par mna kar dijiyega apka order cancel ho jayega.
Or apke mna krne ke baadh adhiktam 6 days ke andar hamare tarf se apka amount initiate krwa diya jayega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhi show ho jayega.

Want to cancel due to delay in delivery
Sir/Mam, we will try our best to deliver your order as soon as possible. I Would request you to allow us some more time to deliver your product.
Sir/Mam, humare product promise date se pehle hi delivered karwa diye jate hain. Par aap nischint rahe hamare team poore koshish kar rahi hai taki apke product ke delivery jaldh se jaldh karwae jae. Aap hame apne order deliver karwane ka ek mauka dein.

Why was my order cancelled (COD)
As checked your order got canceled due to <cancellation reason>. I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.
Sir/Mam, maafi chaunga, apka order "cancellation reason" ke wajha se cancel ho chuka hai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.

Why was my order cancelled (Prepaid)
Sir, As checked your order got canceled due to <cancellation reason>. We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days.
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.

Sir/Mam, maafi chaunga, apka order "cancellation reason" ke wajha se cancel ho chuka hai. Apka amount humare tarf se initiate krwa deya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jayega.
OR
Sir, As checked your order got canceled due to <cancellation reason>. We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.

Sir/Mam, maafi chaunga, apka order "cancellation reason" ke wajha se cancel ho chuka hai. Apka amount 24-48 hours ke andr humare tarf se initiate krwa diya jayega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jayega.

If cx want some order again and order is available.
As I have checked that the product is available on our website and application, you can place an order for yourself.
Sir/Mam, product site par available hai. Aap order place kar sakte hain.

If cx want some order again and order is sold out or out of stock.
Sir/Mam, as I can check the order is sold out/out of stock, but I have mentioned your mail Id here so once the product will be live on the order website, you will get notification on a priority basis.
Maafi chaunga, sir/Mam. Ye product abhi humare website par available nahi hai, par apki mail id mention kar de gaye hai, jaise hi product available hoga apko update kar diya jayega.

Refund replacement follow for cancellation.
Sir/Mam, I can see your order has been cancelled and refund has also been initiated on DD-MM-YY which usually take maximum 7 to 10 days to credit in your account post initiation.

Failed transaction(Fresh case)
Sir/Mam, As I can see your payment for placing the order were unsuccessful. In case amount debited from your account then it will be credited back within 72 hours. Please rest assured.

Jaisa ke main check kar paa raha hoon apki transaction unsuccessful rahi hai, par aap nischint rahen agar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud waps aa jayega.

Failed transaction(Escalated case)
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahunga, apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jayegi. Aap nishchint rhe, apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Note:- Select stage (Escalated to refund team)

--------------------
INDEX
--------------------
Order verification
Scen1 - Scen2

Address verification
If MFG is not created yet -
If MFG is created but not shipped -
If MFG is created & shipped -

Where is my order
Product not shipped (within PDD)
Product shipped (within PDD)
Urgent delivery (Before shipping)
Urgent delivery (after shipping)
Order late delay in dispatch (within PDD)
Order late-delay in delivery (outside PDD)
Item stuck at one location
Exact date
OFD (out for delivery)

UD (undelivered orders)
(Reason and delivery attempts confirmation)
(Address, alt no. and land mark confirmation)
(Address, alt no. and land mark confirmation)(Miss and shipper delay)
(Delivery Rescheduled)
UD(Other Issue)( Miss/shipper delay)
UD ODA (out of delivery area)
RTO (return to origin)(COD)
RTO (return to origin)(Prepaid refund initiated)
RTO (return to origin)(Prepaid refund not initiated)

Cancellation
Want to Cancel - Asking Reason
Want to Cancel - Within Cancellation Period
Want to Cancel - Cancelled by Us
Want to Cancel - Cancelled by Us prepaid
Cancellable Stage but Unable to Cancel COD
Cancellable Stage but Unable to Cancel Prepaid
Want to Cancel - Not Cancellable Stage COD
Want to Cancel - Not Cancellable Stage Prepaid
Want to cancel due to delay in delivery

Why was my order cancelled (COD)
Why was my order cancelled (Prepaid)

If cx want some order again and order is available.
If cx want some order again and order is sold out or out of stock.

Refund replacement follow for cancellation.
Failed transaction(Fresh case)
Failed transaction(Escalated case)