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Once we helped our customer with an issue, we'd mark the ticket as "resolved". Right after our interaction, you will get a form, I will really appreciate if you go through the entire form and share your experience.
I'm going to assist you through the troubleshooting steps, if the issue doesn't resolve, I will check for an alternative for you or arrange a technician for your concerns.
Thanks for all the details, I really appreciate you providing me all the important information.
If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page - TP6
I must say, You are really one of the most understanding, patience and supportive customer I had chatted today.
Meanwhile we wait, We have a new program for our loyal customers called Xfinity Rewards. Reward members enjoy a special mix of perks & benefits. It's free to join and easy to use. Sign up at on the Xfinity app or www.xfinity.com/Rewards .
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