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QUERY- CX wanted to know about return status and pickup date ... cx received same product but in a different color
RESOLUTION- Asked to wait for backend team update ... info shared ... apology done for inconvenience ... cx agreed ... cx already shared product image and ID proof
Resolution date shared - 15 Sep 22
CXVOC - cx want to know how to use EGV ... cx do not have pin to use EGV as cx mail ID is not updated
RESOLUTION- asked cx to update mail ID on flipkart to use EGV .. guided cx on call ... call disconnected from cx end while talking ... called again but unable to connect to cx ... cx busy
CXVOC - cx unable to login in on flipkart application ... cx might be disconnected the account as cx was doing some changes in application yesterday ... cx shared this info
RESOLUTION- asked cx to login in flipkart through laptop or computer ... and if this does not work out cx can contact us ... info shared ... cx agreed
CXVOC - CX want refund as cx received empty parcel
RESOLUTION- Asked to wait for backend team update ... backend team will contact cx on and before resolution date ... info shared ... apology done for inconvenience ... cx agreed ...
Resolution date shared - 10 Sep 22
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