Notes

Please accept my sincere apology I know how you are feeling right. If I am at your place my concern would be same as yours. Please no need to be worry I will personally take care of this issue and try my level best to resolve this issue over the chat



Flex sale line : While resolving your concern I would like to inform you that, we have recently integrated our advanced 4 k Flex streaming box. It will help you to enhance your Internet connection and gives you best service experience. It is free of cost for our Xfinity customer. This will deliver to you with in next 3-4 days or earlier.





Restarting the modem : I would request you please follow the steps below :

1)Unplug the box from the power source to turn it off.
2)Wait for 50 seconds.
3)Check if coaxial cable at the back of the modem and at the wall outlet is properly connected and should be finger tight.
4)Plug back the box to the power source to turn it on and wait for all lights to sync.
5)Once the Modem is fully synced, Check for Internet connection.



Restarting the cable box : 1)Disconnect the power to the cable box by either unplugging the power cord from the wall outlet or from the back of the cable box.
2)Wait 10-15 seconds.
3)Reconnect the power to the cable box by either plugging the power cord back into the wall outlet or into the back of the cable box. This is to check dust, wear and tear to fully optimize the connections.
4)Please unplug the wires between box and TV . Wait for 30 seconds then plug back in again .
5)Kindly Check, all the wires of device plugged in properly.